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AVOID. Would give them a 0 if I could. Horrendous estate agents that will hook you in with paying a no deposit option, being told I’d not even be considered to rent the property unless I paid this way even though I offered them 7 weeks of rent upfront as a deposit. They attempted to sting me with a hefty bill for cleaning (which was eventually deemed too high) / unreturned items which were returned. I managed to win the majority of my money back by paying for an adjudicator to look at the case. They then tried to lie their way out of refunding the fee which I paid for this adjudication to go ahead by stating it was non refundable which was not what my tenancy stated. They got a debt collection company to try and collect the incorrect amount owed off me which I spent months fighting to finally win my share back. Also tried to contact them several times for certain issues during my contract and heard nothing back. Called one evening to let them know I had a ceiling leak coming through the electrics in the roof and never heard back nor sent anyone to fix it before closing for the day and never getting back to me. No care for your safety. If you’re a tenant, from my own experience, I’d heavily avoid this agency. I’ve read many reviews from other tenants stating similar experiences. A totally stressful experience which I’ve never experienced with any other letting agency. Avoid at all costs.... Read more
15th Apr 2024 (4 days ago)