Scott Fraser did a very good job of selling a big house near Oxford when the market was affected by both Brexit and the Covid-19 pandemic. The house was attractive in some ways, but also needed a lot of renovation, and its large garden was clearly going to need work. There were also complications about legal authority to sell, which took a long time to sort out. Scott Fraser were at all times patient with the problems and enthusiastic about selling the house. They took a well though out approach to advertising the house and finding clients who would be interested in buying a house of this type and able to complete it. They also advised me well about which offer to accept. I enjoyed dealing with them, and they handled a difficult task very well.
We sold our flat with Scott Fraser and had a very positive experience throughout, dealing with Olly and Sarah. They gave good advice, dealt with the challenges of an overseas seller, and were quick in response to any enquiry.
I went with Scott Fraser during a placement year and unfortunately found the service to be very disappointing throughout my time in Oxford, there seemed to be a consistent pattern of maintenance issues with the house being either undealt with and redirected back to us to deal with, or being carelessly approached.
A few examples of this: We had some panelling which had fully come off in one of the bathrooms shortly after moving in and as a professional "fix" literally just a layer of sellotape was added around it. Needless to say, it came off again shortly afterwards.
Secondly, I had an issue with an infestation and mould starting to spread in my room from behind the wardrobe. There were genuinely hundreds if not thousands of mites on my bedroom walls and rather than professionally dealing with the issue I was just advised with buying some mould spray instead. I couldn't properly deal with the root of this infestation on my own, so this lasted throughout Winter and Spring until they naturally went away in the Summer.
Also, there was a large mould problem on moving into our house particularly in the bathrooms, on reporting issues such as the mould, dampness and mushrooms growing out from under the bath! Again, no professional assistance was granted and I ended up breaking one of my room heaters (which I bought due to poor heating in the house) trying to dry out the bathroom and kill off the mushrooms.
The same types of responses were given to my housemates who had reported their own issues too.
I believe that maybe some of these issues would have been better dealt with if we'd kicked up more of a fuss throughout the year when we weren't happy with how we were being treated, but all of us being students and on full-time placements left us with very little time for doing this. Either way, good service shouldn't involve having to complain in the first place.
Finally, we ended up getting charged around £1000 off all of our deposits after thoroughly cleaning the house and certainly leaving particular rooms looking better than they did when moving in.
I had a very good experience working with Amy, who helped to find tenants for my property. Amy was kind, efficient, friendly yet highly professional. I felt that I am in good hands and indeed- it was a quick and fruitful letting experience. I highly recommend Amy and Scott Frazer for their high standard approach and especially Amy, who was all that I could wish for as a first time Landlady.