Before turning to Sebastian Roche, I had attempted to sell through two other local agents. The first eventually secured a sale after three months on the market but it collapsed. The second - by far the biggest agent in the area which charges a high commission - also had the property on the market for three months and didn't manage to get a single offer. Sebastian Roche generated two offers within ten days.
Why? Well, I think they promoted the property in a way that made it feel aspirational. Robert's evident enthusiasm for his particular corner of South-East London (where he himself lives) is highly infectious. That's shared by his staff who were immensely helpful and friendly throughout the selling process.
I had exceptionally good service from Daniel Manfredi at Sebastian Roche. Daniel was extremely helpful in pushing things along when they were getting sticky on the buyer's side, thinking around problems and keeping the lines of communication open. He went beyond the call of duty to oil the wheels of this transaction and was always on the end of the phone or email when you needed him. Most estate agents stay out of the picture once the memorandum of sale has been posted, but Daniel was there all the way through to the end, hand-holding my first time buyer when she was wobbling, as well as giving me support in my negotiation tactics. He certainly earned every penny of his fee! A thousand thank yous for getting my sale over the lane after a tedious and frustrating, 22 week sale!