I wish I had not renewed my agreement with Stanford (for the letting service). As a foreigner, I leave abroad and thought it would save me the hassle. It does not.
The first year was ok. I was a bit disappointed by their fees, very expensive considering the service: 13% monthly fees, on top of each you have to add their expensive contractors fees (e.g. £150 to change a toilet seat: the plastic seat not the whole bowel!). Inventory is extremely expensive ~£200 and very detailed, I give them that, however they did not do a check-out once the tenant left, so it was totally useless and led to disputes over damaged furniture (and no means to prove anything on my end, as they did not do the checkout)
I have to summarize the 2nd year as otherwise there will be too much to write: payment and statements which are due on 10th of each month (that was my condition to renew the contract), which is reasonable as the tenant pays by the 1st of each month, are systematically delayed with no explanation. It’s extremely difficult to manage my mortgage payment. I have to send emails or to call almost every month. Follow-up is a massive issue for them. Today (April 2020) they sent me bills for invoices from October 2018 I have already paid!!! They have already taken the money out of the rent paid by the tenant. They also invoiced work I have never been informed of, furniture replacement I have never approved… Basically every month of this year’s tenancy, they have found something to deduct, and they never let me know in advance, they just take the money. That’s my experience, you are free to try if you would be luckier but obviously I do not recommend them.
Every member of staff I met at Stanford Estates was extremely friendly and helpful! Would not hesitate to rent through them again!
We didn’t have an easy sale, but the team at Stanford got us through with kindness, humour and efficiency. The team are so good and feel like old friends. I wouldn’t hesitate to recommend them.
We bought through Stanford Estates and would recommend them to anyone. The team go above and beyond, they are really personable and made our buying process much easier than it could have been. We were extremely happy with their service, especially Alex and Chris who were both brilliant!