Sure Sales & Lettings Estate Agents have 4 branches and they mainly list properties in DE23, DE14, SA31 and GL50. Over the last 6 months, they've listed 23 properties, with an average time to sale of 13 weeks.
We did our first virtual tour with Robert Blakeman who was so patient as we had some technical issues and answered as many of our questions as he could. He responded over email very quickly and was professional throughout.
For the sake of transparency I'm a supplier to Sure Property Group. I can hand on heart say Andrew Sharpe is always a gentleman to deal with and is a man of his word. I've always been impressed by SPG's attitude to the industry and their clients.
Having just agreed a let in with Sure Sales & Lettings Burton, I can happily recommend them.
From the initial contact, through the virtual then physical viewings of the properties I had an interest in, I was impressed by all of the communications I had. This was led mainly by Rob Blakeman, who went beyond to secure me the tenancy I wanted, but all contact with the team has been very positive.
Phoned to enquire about a house for sale and to arrange a viewing. Phoned 3 times, left 2 messages with contact phone number which I was told would be passed to the sales team, waited 2 days...and still no-one has tried to contact me.
Update - 5 days now and still no contact. As a landlord looking for another investment property, I now would neither buy or sell through this company.
Re response - Thank you for responding to this review. Just to clarify though, when I phoned 3 times, each time I spoke to a person (someone called Rob on one occasion I believe) and twice I was assured my contact number would be messaged to the sales team as they were busy and/or out of the office. Thank you for your offer of help but I do not deal with companies who assure me they will do something and then don't have the courtesy to follow up, apart from when they get a critical review.
WOULD RATE 0 STARS IF IT WAS POSSIBLE!!!!
I rented a property through surelet initially which was then managed and not maintained by the landlord! Surelet only did the check in and check out reports when I rented this property!! They had nothing to do with anything else in regards to managing the property whilst I occupied this said property... only to suddenly pop up and defend the crook of a landlord when a dispute was made over the deposit by myself! They did all this landlords dirty work!!! And even involved there Director - Paul Saunders! The dispute was raised due to poor living conditions mold ect... which the landlord completey denied and these cow boys backed up!! The point I am trying to make is surelet are liars! And only have there commission and landlords best interests at heart! Do not rent a property through these lot!! They don't care about tenants! And aslong as a landlord is paying them you haven't got a chance!!! AVOID THIS ESTATE AGENTS!!!
If I can go into minus stars I would. The WORST company ever! So much hassle, after that day I went with them it was nothing other than trouble!!! All they care into doing is taking money, they don’t care about you. Rented a property that turned out to be for sale, so I was forced to move out ASAP, as someone bought it. Surelet showed 0 support, instead they just kept on topping up my bills. After I moved they checked the property and for things that was in the house originally such as cracked tiles, they said it was me??? They say how they will charge me for professional cleaning yet when I moved in to that property the hall way was covered in mud, the floor was sooo Black that it took me all day with constant rubbing to clean it off. The property was in a very poorly state, and only now they want to go wild on my deposit to fix tiles, wash the house top to bottom, etc etc. I would recommend you to go anywhere else other than surelet as I can guarantee you that all they would do is steal your money and cause you so much stress that all you’ll be doing is pulling all your hair off.