Unfortunately estate agents as a whole get a reputation for broadly disappointing service. I have yet to find an exception.
We requested to have one single point of contact as we were dealing with anyone and everyone and had no continuity. We were selling a property over half a million and felt the fee justified the request.
I had to give a lot of input into the advert that went out as it was not doing the house justice at all.
Communication was patchy and generally picked up when they needed it to but there was a lot of chasing on our part. We also felt they weren’t always honest but I’d say that’s an industry disease and not an agent specific issue. Unfortunately they think they outsmart clients, little do they know...
We lost our buyer and immediately post lockdown we were shocked to see they put their most junior member (an apprentice) to carry out a viewing with a brand new family despite knowing how much was at stake at that point. We were told they were too busy so it was either that or do it myself, which I did. Those are the people who bought the house in the end (who they had also mistakenly stood up prior because of a miscommunication). No apologies from the estate agents to anybody.
On the day we moved we received a hamper from the agent we bought our new home (who we did not pay a penny to!) yet we are yet to hear a word from TR, no thank you, no congratulations, no gesture whatsoever despite charging thousands.
They’re no better and no worse than most I am sure... I am reassuringly disappointed.