I can only comment as a buyer not a seller. Utter shambles, poor communication, finally offered what seller wanted, promised a call back/update on offer and nothing, not even a courtesy call. Had to impose a deadline in the end as vendor procrastinating, this ultimately wasn’t met and some 5 hours later I’m still none the wiser on my offer (my home sold STC and evidence of funding provided). For a commission based company and a willing purchaser, all rather odd. Vendor may have changed mind, or simply didn’t want to sell to us, but nonetheless, Home should have kept us informed. Offer now accepted on another property, paperwork already underway, Bairstow Eves bending over backwards to help, vendors lovely and above all decisive. My advice, look elsewhere if you are looking to buy/sell.
I've used this great business for the last few year for gaining and renewing my mortgage, friendly staff that can't do enough for you, always made to feel welcome