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I purchased a property through this estate agency but this has to be tbe worst estate agent I have had the displeasure of working with. In two viewings of the property neither time the estate agent accompanied us leaving the vendor to show us around. We purchased the property but the house was not taken off sale until two months later and countless calls, each with a different excuse to why it hasn't been taken down, only me threatening to pull out resolved it. One month into the purchase I called to see progress and the staff member I spoke to didn't even know the house was sold. A week later they cancelled my surveyor appointment thinking I wasn't proceeding. One month after that I had a call from their team asking if I wanted to view a property they had just taken on. I could never get hold of their progressions team and never got a response. When asking if we could view the property before exchange they said they would try but didn't have a key and the owners were away, then avoided the request and on day of moving I had a call to say they would be out of the office and they would leave a key somewhere safe for me to collect. They then called back and said there was a key in a keysafe all along. I insisted on them checking this, lucky I did as there wasn't. I would have turned up and been unable to get in. Avoid them at all costs.... Read more
14th Apr 2024 (5 days ago)