Until you have no issue with your apartment, all is fine with EA2.
As soon as a problem arises, you can bet that they will do the bare minimum required, only with the intention of disclaiming any liability.
We had no heating for 3 months due to a severe system fault.
They never once give the impression that they had an effective correspondence with the landlord about this.
We had to tolerate engineers coming into our apartment, doing disruptive yet useless attempts to repairs, while we had to use electrical heaters to warm ourselves. We were first repeatedly told that we would had to wait until the end of the contract to leave. After extenuating discussion lasting for 3 months, we managed to break the contract early, but no compensation was given for the extra electrical consumption - and we kept on paying also the normal heating, which was included in the rent. Again, they never once give the impression that they communicated effectively with the landlord, and in one of the last conversation they even stated that "the landlord was surprised and awfully sorry to learn about the situation". Well, after 3 months of no heating, shouldn't he had known earlier? Finally, they also claimed 200£ from our Deposit "for cleaning", when the amount of repairs needed to restore the heating includes re-doing the floors...
The correspondence was always ineffective with EA2 about the entire issue. Samantha was always dismissive, to the point of being rude. Other employee were better, but most of the correspondence was eventually "taken care of" by Samantha. Some emails were plainly ignored by them.
An advice if you ever find yourself in a similar situation. If your notice period is 2 months, find a new place that allows you to move within 1 month and sign that new contract. As soon as you've signed, stop paying the rent to EA2. The only thing that they will be able to do is withhold your Deposit (they will still some way to take money out of it anyway). If I could go back, given how dismissive and unprofessional they were, I would 100% do this.
14 weeks ago