We rented through Edwards for a about a year, Jodie was the agent. When we initially viewed the house there were assurances that broken things would be fixed etc and lots of smiles. The reality is very different.
A cupboard that opens upwards had a faulty hinge. I asked for repair twice and it then fell onto my husband's head, badly cutting him. No apology or hint of concern received, cupboard hinge removed from the house by their handyman who they call an engineer, never returned or fixed. Damp patches on the walls, which the 'engineer' (read handyman) came to touch and said didn't 'feel wet anymore' and we were asked to liaise with neighbours about a possible leak because they couldn't be bothered. That was never fixed either. As a landlord I would want my house taken care of, not left to structural ruin. Oven was faulty for almost the entire time we were there, then when it finally broke completely it was replaced - but a week or so later, after less than a year being there, we got a notice to say the rent was going to be increased by more than 10% (£105 pcm) and they said we were lucky that it wasn't being increased more as it was definitely worth hundreds more than that; they said it was them being nice as we were good tenants. They actually listed it for the £105 more not the hundreds claimed. All communications were dismissive, patronising and plainly uncaring to the fact that this was our home and we paid them a hefty amount each month for the pleasure, totally unprofessional. We were also charged £66 for a contractor to remove a mop and a dustpan that were in the property when we moved in. So, so relieved to be out of there, even though we were forced to agree to unreasonable fees. In my opinion you should be very careful if you trust them with your home or you want to rent through them. I would not at all recommend them.
15 mo. ago