I would avoid using this agency at all costs, started of okay although the condition of the property when we moved in was not up to scratch, we spent the first day deep cleaning every room as it was clear it had not been professionally cleaned after the previous client had moved out. The fridge/freezer was disgusting, black mould in the bathroom and the overall cleanliness was poor. We stayed in the flat for 6 months roughly and moved out due to Covid-19 and we were sent the moving out report. This contained a stained mattress that was not ours and we have pictures of this as proof. The agency finally agreed that it was not our fault but the landlord still wanted us to pay which was completely unreasonable. Very let down with this company and will not be using them again, do not recommend.
4 days ago