The last year has been stressful due COVID-19. Being a frontline worker made me move out of my parents’ house in order to protect them. I have therefore moved 3 times within the last year due to both COVID-19 and a change in jobs and I have so far dealt with multiple agents. I can assure you that Victorstone agents are the worst staff members I ever came across. After selling their offer to you and getting you to sign a contract, they wouldn't even respond to your queries even if they were very urgent. Towards the end of your tenancy, they would arrange viewings without any proper notice. I remember one morning I was at work and got an email at 10.30am to inform me that a viewing was scheduled for 4pm on the same day and that I needed to grant access to the property. I surely called and asked to rearrange as the contract states that the tenant would need to be given a 24-hour notice, at least. The agent was super rude to me and dismissive. I now have been out of the property for over 2 weeks and I have heard nothing from them or the landlord regarding my deposit of £1730. I tried to contact the main agent who offered the property to me at the start of tenancy but she never responds to you unless she's trying to sell something to you or arrange a viewing! I then phoned the agency office to ask about my deposit, they said they had nothing to do with it and that I should keep it between myself and the landlord... I still don't have my deposit and I don't even think that it has been protected with TDS... Stay away from them. I can totally see the difference in professionalism and integrity with the new agents managing the new flat I'm renting at the moment.
26 weeks ago