Honestly don't know why they have such good reviews, protecting landlords from hell. Rented out a house through them last year as naive students. Corrupt landlord, when we first moved in the house had obviously not been cleaned. There was also a dehumidifier in one of the bedrooms, which she lied about and said it was there to help some paint dry or something, if only we knew the truth. Fast forward a few months and there is fluffy mould GROWING out of the wall, amongst black mould in every single bedroom. She first tried to say it was our fault, and tried to bring in her own man to look at it, who wasn't much help. We eventually got the council involved and he said before even walking into the house there were structural issues, and once inside, said in that room specifically there was evidence of a shoddy job to cover mould being done over and over again. We eventually found out even the last tenants had got the council involved over mould, and so this 'tile drying' business was obviously a lie from day dot. We told the estate agents considering the mould was so serious that all of the girls constantly had chest infections and our parents complained of us smelling like mould whenever we came home, and the lady told my dad to cut Norsheen (our corrupt scammer of a landlord) some slack as she has 'children to look after, and so is very busy.' It eventually got sorted, but only after a long battle with her that only gave us a couple months left of our tenancy with clean air to breathe. That being said, a few months after we moved out, a video got out of the entire ceiling collapsing (probably due to rot inside it), so it doesn't sound like she's taken up home improvement as a hobby recently. Honestly wouldn't touch them with a 10 foot barge pole, if you're a student do your research first, they protect scamming, poor landlords and have no concern for your health or wellbeing, don't let them ruin your uni experience any more in addition to covid.
10 weeks ago