7th May 2024 (6 days ago)
Similar to other one star reviews they've received - this is my first ever negative review of a business, as ordinarily I'm happy to just put things down to a bad day and wouldn't want to harm a business. However, I really would warn people against this estate agency - particularly Jennie.
Everyone else I dealt with was fine, but Jennie purposefully did not communicate clearly about our buyers pulling out (affecting our onward chain) and when it came to light was incredibly rude and condescending to me, including (as several other reviewers have pointed out) - shouting over me to 'Let her speak' and accusing me of being abusive before hanging up on me, when all I was trying to do was get a clear answer out of her.
From reading other reviews it seems that if there are no issues, they might be an OK estate agent, but Jennie is incapable of dealing with any problems (which I can imagine happens a lot in this industry) in a professional way. If Jennie has a continued problem with believing people are being abusive toward her and 'not letting her speak', probably it's time to look at her own behaviour rather than blaming clients.... Read more