31st Mar 2024 (6 weeks ago)
AVOID AVOID AVOID. These agents will be friendly to you as you sign up, but will turn on you as soon as you raise any issues with the property, even when it is their responsibility under the tenancy agreement.
As can be seen from the photos, in my case, as a current tenant, their own cleaning company did not adequately clean the en-suite before I arrived. In the attached emails, the company director, Joni, pushes blame for this onto the cleaners and then, in other emails to my solicitor, pushes the blame onto me for not accepting the cleaners offer of a 7am cleaning visit to fix what should have been done prior to arrival, according to the tenancy.
Further to that, the photos of the room on the advertisement did not show the mark on the ceiling where a historical leak had happened. To date, on the second month of the tenancy, a contractor has been sent out to price up the job and never been back.
The wider issue though is the attitude and arrogance of the management. They seem to have utter contempt for tenants, going as far as to call me unethical, unprofessional and insinuate to my solicitor that I was telling lies which is clearly not the case. Speaking to other tenants at the property, many have had the same issues and it is obvious from the reviews, that many others have as well.
In my view, these clowns are unfit to run a bath, never mind a letting agency and I certainly wouldn't trust them with any property I owned.
For any prospective tenants, definitely avoid. Save yourself the hassle.
Oh! And don't trust all the positive reviews. They encourage tenants to give positive reviews and staff are encouraged to ask for positive reviews in return for bonuses.... Read more