Established in 1936, Connells are a network of high street estate agency branches, dedicated to providing a wide range of home moving services. At Buckingham, our team can help with selling or buying, letting or renting, mortgage services and much more to facilitate every step of your journey. Choose us.
Opening hours
Monday9:00am - 6:00pm
Tuesday9:00am - 6:00pm
Wednesday9:00am - 6:00pm
Thursday9:00am - 6:00pm
Friday9:00am - 6:00pm
Saturday9:00am - 5:00pm
SundayClosed
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Accreditations
Connells - Buckingham Reviews (36)
Have you used this agent?
83%
8%
3%
3%
3%
Anonymous Homeseller
Unfortunaly, not recomended.
I selected this agent because the manager gave me excellent reassurances and confidence during the valuation of my home and my initial telephone conversations. He said all the right things, was eloquent in his communications and I was confident I had chosen well. However, Connells of Buckingham town was slow in getting my property to market, it took four weeks from my initial instruction 25th July until my house was listed on the websites 23rd Aug. They were slow in getting the for-sale sign up outside my property, when it arrived it was dirty and damaged. This was not resolved even though I requested numerous times for a new sign. Messages I left were not returned and I constantly had to chase. Emails were not responded to promptly. I was told this was because it was the summer holidays and the office was understaffed during this time of year. My emails were frequently bounced back with out of office responses from the staff. The initial photos were poor and not fit for purpose. The second set were far better but this was many weeks down the line. During 10 weeks from the date of initial instruction only two viewings were arranged. I frequently raised concerns and excuses were repeatedly given blaming external agencies. I will quote the responses I received from the branch manager:
"I can assure you that the for-sale board was ordered and requested to be cleaned through the online portal multiple times. I don’t know why this wasn’t sorted out by the external company with the number of requests from ourselves"
"Regarding photos again with this being outsourced to a professional photography company I feel the issue is with this company and not ourselves. As you can imagine it is incredibly difficult for me to control what photos are taken and to what standard"
Finally, when I asked to terminate the contact as I felt Connells were clearly not the agent I was expecting. I was informed that I had to give them notice in writing followed by a 28 day 'cooling off' period. At the start of these 28 days, my property was promptly removed from the websites (first time they had achieved anything with speed!) but their tatty for-sale sign remains at the front of my house. It has not been removed.
All in all I'm amazed that this agent receives positive reviews. I presume the service given on their rental side is far better and I have just been unlucky.
There was one member of staff who I felt was reliable and had integrity in her interactions with me and that was Karen. Unfortunately her hours were part time so she was often unavailable. I can also remark favourably to the regular updates I received about the amount of 'hits' my property was receiving on one of the portals they marketed on. This information was helpful.
All in all the overall experience was disappointing. I still need to sell my property but I'm tied in until the 28 days have passed before I can instruct another agent. I would have loved to have given a positive review but sadly I cannot.... Read more
25th Oct 2024 (6 days ago)
Anonymous Homeseller
Very pleased with the service Connells in Buckingham provided... Read more
4th Oct 2024 (27 days ago)
Anonymous Homeseller
Max and Alex v helpful , friendly and always professional... Read more
18th Mar 2024 (7 mo. ago)
Anonymous Homeseller
Did not sell in 28 weeks!!... Read more
15th Jun 2022 (2 years ago)
Anonymous Landlord
My letting experience has been excellent and much of this is because of the impressive work of Jane, who dealt with issues very speedily and effectively.... Read more
16th Feb 2022 (2 years ago)
M (Miles2k6)
From a contractors perspective I can not fault this office. I have worked with them for almost a year and have never had any issues. Emails / phone calls are answered promptly and all staff are a pleasure to deal with as and when needed. Thank you!... Read more
7th Feb 2022 (2 years ago)
S Lawton
The team at Connell’s are first class and David - the Lettings Manager went beyond the call of duty today when we viewed two houses. He was so helpful, patient, supportive and understanding and did everything he could to help. I would highly recommend David and his team. Great agency!... Read more
18th Jan 2022 (2 years ago)
T A
Professional service!
David and Jane were more than helpful and made sure i have everything on time without any delay.
Highly recommended... Read more
12th Jan 2022 (2 years ago)
K Brown
Great letting service and very professional support from Jane and Sarah. Recent handover from old to new tenants has been handled smoothly and efficiently. Thank you!... Read more
18th Dec 2021 (2 years ago)
I HELSTRIP
Connells, have handled the departure of a tenant. Finding a new tenant quickly and then sorting out the detail. No fuss no drama. The house was empty for just a day or so. All handled highly professionally.... Read more
17th Dec 2021 (2 years ago)
P Williams
Cannot fault the friendly and helpful service. The letting of the property went smoothly and efficiently. Thank you to all at the Buckingham office.... Read more
26th Oct 2021 (3 years ago)
R Heron
Excellent service from the lettings team. David Courtney-Couch made the process simple and we had tenants agreed within 5 days of putting the property on with Connells. Jane Riddiford has been our contact since the let and has been very efficient and we highly recommend this company to let your property.... Read more
26th Oct 2021 (3 years ago)
K Prasad
Alex from Connells has been really wonderful. He is patient and always willing to accommodate viewings at a short notice. We have always had the best experiences so for with Connells in Buckingham, thanks to Alex for his professional yet very friendly way of dealing with clients.... Read more
10th Oct 2021 (3 years ago)
P Glick
Have used Connells to let my house for the last four years and highly recommend them. I live 250 miles from the house but I'm relaxed about that as I know Connells are on hand to sort out any issues. The tenants are happy too. The staff always get back to me, and what could have been a constant worry is just not like that at all. Thank you Connells... Read more
23rd Sep 2021 (3 years ago)
A K
I haven't yet purchased or let a property through Connells but I found them helpful when trying to purchase a house that I was interested in. I found the agent Alexander Newman to be both informative and honest - advising me on a suitable property. Hopefully, I can find the right property soon through Connells.... Read more
14th Sep 2021 (3 years ago)
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.