Our Winslow home had been listed for some months with another estate agent, with very little outcome. We decided to switch to Wilkinsons and things then moved quite quickly. The sales process was completed painlessly and without any major problems. We would definitely use Wilkinsons again.
Wilkinson’s is a story of two halves. The first half, namely Susan & Catherine are very pleasant and helpful and were supportive throughout a difficult house purchase. However a lot of this was spoilt by the complete lack of customer care and attention by their colleague Andy. Twice we visited their agency and on both occasions it felt like we were intruding. On today’s occasion it was to pick up the keys for our new home. Not only was there absolutely no welcome, there was also no care and consideration that this should have been a special and exciting moment for us. Andy did not know the keys were ready for release. This I could forgive if he had offered us a seat, maybe a coffee and warm welcome and assurance that he would resolve it. But no. We got ignored, we got to hear him being very rude and leaving a rude and abrupt message for Catherine. Once he’d decided he would release the keys we got stomping about the office whilst he searched for them, only to find they were already on his desk. I’ve had better experiences buying a coffee!
I left this review on their Facebook page with 3 stars, thinking that someone might have been in touch, but we’ve heard nothing until today when they emailed to ask if we would leave a review. Because of this I’ve downgraded to 2 stars. If we ever come to sell I wouldn’t use this agency.
I have dealt with leaders a few times and they have always been very helpful, especially Claudia always answering any of my questions and making me feel at ease a long the way.
Couldn’t recommend her and the company enough. Great team
I’ve never seen swindlers so shoddily disguised as estate agents in all the years I’ve been renting.The only thing missing from these guys is a pencil moustache and a cat to stroke. Get ready for the fight of your life if you want your deposit back. They will contest everything from scratches that require Hubble to actually spot to marks on your oven hob because you dared use it! Spot on a curtain? £50. Microscopic scratch on a radiator? £50. Dirt on the window? £50. Speck of dust on the floor? Boom! £50. I tried hunting for the pixels that showed the marks in the photos they sent as evidence but most of the time it turned out to be dirt on my actual computer screen that I was seeing! Please read the online reviews about these guys before you consider renting from them. I wish I had. We’re not the only ones with a similar experience.
Ken, Michael and Peter did an outstanding job selling my house this year. I cannot praise them highly enough. The team are very motivated, professional and made the whole process a lot less stressful than I anticipated. I would recommend them highly to anyone thinking of putting their property on the market.