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- Elite Estates & Lettings - Durham
Elite Estates & Lettings - Durham
Opens tomorrow at 9:00am
Willow House, Durham, County Durham, DH1 3HN
Elite Estates & Lettings Durham are an estate agent in Durham. They mainly list properties in DH3, DH4 and DH6. Over the last 6 months, they've listed 37 properties, with 12 currently on the market. Most of the properties listed have 4 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 2:00pm
- Sunday 9:00am - 2:00pm
View all details
Elite Estates & Lettings - Durham Reviews (108)
Have you used this agent?
92%
3%
0%
1%
5%
Anonymous Homeseller
Janet was very friendly and understanding in the circumstances. Alan was very professional and friendly.
12th Oct 2024 (20 days ago)
A Thakker
I recently rented through Elite Estate Agents, and while their overall service was professional in terms of processes like referencing, issuing contracts, and reminders, my experience with their agent, Janet, left much to be desired.
As a landlord myself, managing four properties, I have high standards for how tenants should be treated, and unfortunately, Janet's conduct fell far short. Upon moving in, the flat was handed over to us in a state that I found unacceptably unclean. Despite pointing out visible issues, such as cake on the floor, hairs, and crumbs, Janet dismissed our concerns, insisting the flat had been cleaned. Our request for a second clean was outright denied, forcing us to deep clean the flat ourselves.
At the end of the tenancy, we took care to return the flat cleaner than how we received it. However, during checkout, Janet's attitude was shockingly rude and unprofessional. She seemed more interested in nitpicking minor issues—like dust behind a radiator—than in acknowledging the effort we put into maintaining the property. Her behavior was, in my view, overly critical, dismissive of our concerns, and entirely lacking in basic courtesy.
When I attempted to discuss the unfairness of the cleaning fee deducted from our deposit, Janet interrupted me repeatedly, talked over me, and was condescending throughout the conversation. This left me feeling not only unheard but also disrespected. I considered challenging the fee through the DPS (Deposit Protection Service), but due to time constraints, I was unable to pursue it further.
On a more positive note, Alan was consistently professional, and the landlord was fair and easy to deal with. However, I strongly believe that Elite Estate Agents should seriously reconsider how they allow their agents to treat tenants, especially when it comes to basic respect and customer service.
29th Aug 2024 (9 weeks ago)
J Pearce
Just sold my house through Janet of Elite Estates. She was so kind, on the ball, helpful and knowledgeable, and I thought she went beyond her call of duty in many ways. I could not have made my move without her.
30th Jul 2024 (13 weeks ago)
M Elmobark
I have delt with this agency and let me say that their name accurately describes the way they work, They are elite in the terms of being professional, supportive, and trustworthy. I really recommend them for anyone looking for letting or buying his new house. Alan and Janet are the best !
7th Jul 2024 (17 weeks ago)
T Cross
I have rented with Elite Estates the past two years and am happy to write that my experiences with them have only ever been extremely positive.
Signing was straightforward and prompt. The house was presented exceptionally and we had very few problems throughout. When the odd thing went wrong, as is only normal, Elite Estates were very quick to address it. Ending the tenancy, likewise, was very straightforward with no problems and our full deposit returned.
Throughout we were always treated with respect and understanding. I have had negative experiences with other estate agents in Durham and it is great to have had such a positive experience.
I particularly interacted with Janet and Alan, both of whom have always been lovely, reasonable, and responsive. Although we never required anything drastic, I am sure that they would certainly go above and beyond to look after their tenants.
I think the company really represents the gold standard of renting in Durham and the local area.
Thank you Elite Estates for such a positive experience.
3rd Jul 2024 (17 weeks ago)
S Bate
Janet was amazing! She helped us all the way through. She gave us the best advice and kept us up to date. I can not thank her enough. Would definately recommend Elite.
22nd Jun 2024 (19 weeks ago)
J Ashmore
Elite Estate lettings took £250 from my son as a deposit on a flat - the referencing agency they used was flawed - my son lost the flat and Elite Estates (Janet) refused to give him his deposit back telling him that they had to pay it to rightmove referencing agency.
This is a lie - and not returning his deposit is illegal:Beth McGuire (from Rightmove referencing) wrote:
“We as Rightmove Landlord and Tenant services do not take any fees or deposits from applicants for the use of our services. Therefore we have no funds to refund your son in this instance, this is taken and held by the letting agent as the person managing the property for the landlord”.
This is illegal:
From the Saturday Times Money - Charges for viewings and reference checks:
Charging for viewings, reference and credit checks have been illegal in England since the Tenant Fees Act 2019 and they are also banned in Scotland, Wales and Northern Ireland.
Some letting agents are still getting this wrong, though. There are also multiple examples on social media of tenants being asked for “application” or “viewing” fees once they inquire about a property.
Tsuman said: “An application fee will most likely be a prohibited payment. My advice is to not pay this and instead register with a reputable agent who will not charge you any fee to find your next home.”
Anyone who has been asked to pay to view a rental property should report the listing and agent to their local Trading Standards team. If applicants believe that the listing is a scam they can report it to Action Fraud and contact the online platform hosting the advert, such as Facebook, to ask for it to be removed.
This insinuates Elite letting agency, Durham is a disreputable letting agent.
I want my son’s deposit returned immediately.
14th Dec 2023 (10 mo. ago)
N Wilson
Difficult to find the words to express our gratitude to Janet Wilson.
Her professionalism, knowledge, guidance and support was over and above our expectations. Somehow she successfully navigated a very complex process enabling completion. Without her knowledge and competence we feared the chain was at risk of collapsing. Your service was invaluable Janet.
24th Oct 2023 (1 year ago)
D Innes
We have recently purchased our second property from Elite Estates. Janet has been fantastic to work alongside on both occasions. I’d highly recommend using Elite Estates!
23rd Oct 2023 (1 year ago)
A Mason
Simply the best! Janet Wilson went above and beyond to help with our house purchase which involved a long and complicated chain. She was amazing and if it hadn't been for her the whole chain would have collapsed. Thank you so much Janet! What a star!
14th Oct 2023 (1 year ago)
L Drenon
Janet is amazing! Along every step of the way Janet was there to make sure that the process went smoothly. Communicating with everyone in our long chain, if it wasn't for Janet I dare say this move may not have happened. Forever grateful for the hard work and dedication. Thank you so much. 100 per cent recommend.
14th Oct 2023 (1 year ago)
M Berueffy
I am a renter in Durham and have had a wonderful experience with Elite as the letting agent. They have helped me very much with my move from the United States to the UK and they are always responsive.
12th Oct 2023 (1 year ago)
J Guen
So helpful in wrangling our insurance company, beautiful home, very supportive. Cannot thank them enough!
11th Oct 2023 (1 year ago)
R Hilderbrando
I was impressed with the way Janet conducted the viewing through to the completion of purchase. I note that others have mentioned about going above and beyond expectation, and I can concur with those comments. The best compliment I can give is that I will call on Elite first in the event of either selling, purchasing or any other property related matter that is conducted by estate agents. Very professional.
17th Aug 2023 (1 year ago)
C Hierons
Beyond the great quality of the properties on offer, Janet provided a first class service and was very receptive to our needs and preferences as a couple. That was a refreshing change from a couple of other agencies we tried in the area! We are soon moving in to a dream flat in the area and are extremely grateful for Janet's amazing help! Take care, T&C
16th Aug 2023 (1 year ago)
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