Leanne at Bridgfords was immensely helpful during my search for a flat in Durham. Because I am not in the UK at the moment, I had to do everything remotely and needed some guidance in navigating the UK system. The whole process went very smoothly.
5th Aug 2021 (16 weeks ago)
Our experience with Bridgford has been the worse in ten years of renting properties in the UK.
As soon as we took off the property from the rental market, Bridgford has been extremely slow in administration (e.g. confirming that our references and documentations were alright and confirming acceptance of the offer of rent). Afterwards, despite the property was managed by Bridgford we dealt directly with the landlord who was fortunately very helpful throughout.
At the end of a two years tenancy, we left the house and had it cleaned professionally. Few minor issues were pointed out in the check-out report (few light bulbs to be changed, oven and hob to be cleaned, 'some' dust remaining on 'one' shelf in one bathroom...). We said we'd send our cleaner and the communication started being very scattered. Three months afterwards we received a letter detailing the deductions to be made on our deposit including a full new end of tenancy cleaning (£180), plus £60 of agency fees. We have now raised the issue of an unjust solution, and made a proposition to pay one third of the cleaning fees, but we haven't receive any answer yet...
And after three months we haven't received our deposit back yet!
8th Sep 2015 (6 years ago)