Used rise for the sale of our house - well informed and not complicated
House took some time to sell (no fault of rise)
Given good advice and support
Regularly updated and got lots of viewings.
Couldn’t fault them.
House we bought also through rise again no problems and kept well informed all the time.
Good contact via email.
Really pleased with the new house. If we were going to move again (which we aren’t !! ) then we wouldn’t hesitate to use them again
Extremely poor service, rented me a house with a non working shower, reported the problem, 3 days have passed, still not able to sort it out.
The Business Centre, Deanhurst Park, Gelderd Road, Gildersome, Leeds
We've have worked with Ernest Wilson for many years now and there service, professionalism and support is second to none! You won't go wrong with these guys.
I would not recommend dealing with this company. Sales people do a good job making out that there will be lots of buyers at the realistic price they had set and their dedicated sales person would keep us up to date. Never heard from anyone in the 6 months that my business was for sale with them, until it was time to pay the £600 bill. DON'T USE........
Their reply to this post says it all. They don't know who Hop Skip & Jump are and can we identify ourselves what a joke. We are Hop Skip & Jump paid you lots of money to do nothing.
Very professional and efficient staff! I couldn’t recommend Ben Charles highly enough. Great valuation from Alison with 5* service. Excellent advice and hassle free financial services from Rachael who has always helped us with our mortgage deals as well as insurances and advice on moving home! I wouldn’t go to anyone else!
Renters beware! Ben Charles will attempt to deduct money from your deposit when you leave!
Ben Charles attempted to charge me for 13 hours cleaning and a broken table but just so happened to pick the wrong guy to scam!
I spent the day on my hands and knees cleaning the apartment and luckily took many photos on vacating to prove I left the place in an immaculately clean condition. However, you can imagine my dismay when I was told there were cleaning issues! It took a month to dispute dust in the corners of skirting and on door panels, I have attached a photo to show you the level of scrutiny you will encounter. The property was vacant for a month after I moved out before the report was done! Yes, dust will naturally settle in a vacant property over a month...
More intriguing was the broken table. Left in perfect condition on vacating. A month later in the check out it was found broken. As the cleaning was done after the check out report, the only person to visit the property was most likely the Ben Charles agent... a bit fishy! Fortunately I had a photo of this too to prove it wasn't me!
The agent could not justify any of the cleaning costs with receipts nor was the check out report a reliable comparison to the check in report.
If you're due to vacate, make sure you take photos of absolutely everything and ask for receipts against any expenses they claim! Ensure your check in report itemises cleanliness and condition as two separate things and be prepared to open a formal dispute. If you cover yourself you will get all your money back like I did. Good luck!!
We recently sold a property through the Durham office and bought the new one through the Crook office. Throughout, all the staff worked hard to make the process as smooth and stress free for us as it can be. Venture sold our house in one week! And three months from finding our new home and we are all settled in. Can't thank them enough.
How do you make an appointment to view a house Venture are selling. Do owners of these property's not answer there phones. Iv tried twice to get a viewing and all I get is we will ring the owner,, then nothing, no phone calls back with a viewing day. Are these property's really up for sale.