I can’t thank the staff enough. They made selling my house much easier as I felt I had a team behind me. Thank you Leanne, Caitlyn, Ella and Louise for your professionalism and for really caring. Bev Aitcheson.
I would never use as a seller, and feel they lied to me as a buyer. They consistently fobbled me off with a property they were selling.
Could not submit my offer correctly or update me with the details of the conditions.
Every offer I put forward, they wouldn't let me know if offer was excepted until I contacted them a day or two later, and when i did they just kept coming up with higher offers? from a "buyer/s" that suddenly appeared from nowhere.......considering this same house had NO interest in the 2 years on the market.
I kept getting the feeling they had an interest in who ever this buyer was???
Also claimed the seller would not take property off the market even if an offer was excepted, funny enough this other buyer now has the property "sstc"?
Made me feel money/offer was never going to be excepted!
VERY underhanded affair!
Great service, everyone is easy to talk to and fairly priced
For anyone considering Acorn Properties I would advise you not to bother
Read the appalling reviews on here, the positive ones have been put on by acorn themselves (spot the similarities in text)
Having used them, like many others I found them to be unprofessional, useless when contacted and money grabbing!
They will charge you an unreasonable amount to move in, ignore you for the time you rent the property and when you move out lie and fabricate reports to keep your deposit.
The management is none existent, the staff poorly skilled in customer service and I generally along with others believe they should be shut down.
There are many other estate agents in and around the local area that will provide a genuine, honest service! Consider your options wisely!!
The Business Centre, Deanhurst Park, Gelderd Road, Gildersome, Leeds
Very friendly and professional staff made the process very easy. Superb professional shown by Jonathan Holmes giving us the time and space to make a big decision without putting us under pressure.
I would not recommend dealing with this company. Sales people do a good job making out that there will be lots of buyers at the realistic price they had set and their dedicated sales person would keep us up to date. Never heard from anyone in the 6 months that my business was for sale with them, until it was time to pay the £600 bill. DON'T USE........
Their reply to this post says it all. They don't know who Hop Skip & Jump are and can we identify ourselves what a joke. We are Hop Skip & Jump paid you lots of money to do nothing.
I currently work for a lettings agent in Birmingham and Ben Charles have been our local partner agent for the last couple of years looking after several developments for us. The whole team are extremely helpful and professional and always go out of their way to help. Our main contacts are Ben, Nigel and Emma and they are amazing and offer a 1st class service consistently.
Myself and my wife recently purchased a house through Ben Charles. At first the workers and experience was brilliant. It seemed easy and everyone was very helpful. Then over Christmas it couldn't have been any further from that. We were due to move end of January till we had a phone call saying there was a new date 3 days before Christmas..although we didn't have to take it we were advised to take as if we didn't our moving in date could be stretched further into the new year. So after boxing up everything and paying for a van to take our stuff, a day before it was called off. Even though It was the lender on our side halting things we did not hear from Ben Charles again until the day we signed for the keys. Our tenancy was over on that Wednesday and if it wasn't for myself negotiating with my current landlord and the family who were meant to move in on the Thursday, me myself and my 2 year old daughter were homeless for Christmas and no money to store our things anywhere. It just seemed that all they were bothered about was getting out money. And the worst of all is that when negotiating the price of the property we were buying, with Ben Charles fully aware we gave a price on the basis that all the construction work going on in the house would be completed for us to move in and none of it completed. Surely ben Charles should have seen this done. Hope we never have to deal with this lot again
We recently sold a property through the Durham office and bought the new one through the Crook office. Throughout, all the staff worked hard to make the process as smooth and stress free for us as it can be. Venture sold our house in one week! And three months from finding our new home and we are all settled in. Can't thank them enough.
How do you make an appointment to view a house Venture are selling. Do owners of these property's not answer there phones. Iv tried twice to get a viewing and all I get is we will ring the owner,, then nothing, no phone calls back with a viewing day. Are these property's really up for sale.