15th Feb 2022 (2 years ago)
Very bad experience:
They could not provide me a single suggestion in almost one month despite the fact that I was ready to pay up to £1250. Although, they put me under great stress and made me believe that I can’t get any house below £1200 and can’t get less than 2 bedroom for family with a baby. It is because of them I did not search for less than 2 bedroom property for a long, assuming I can’t get that, which was incorrect.
Every time, I called them they said it is not in their area and they will send my details to other office. Once, I spent around 4-5 hours to fill a form to apply for a property whose result they never shared with me. I expressed my interest to view many properties but mostly I did not get a response because they already had many applications for that property.
Feedback for the agent to improve:
1.First, be transparent and responsive to the customers. If there are many applications for some property then convey that to the customers instead of keeping quite. Reply each email/call.
2.You have multiple offices in Oxford and you have advantage so use that to help the customers and not for torturing them. There is no communication (at least customer oriented) between your different branches. Your people just pass responsibility to other branches. For example, I called several times to show interest in some property then I was told that that property is not in their area. First, they should help the customers instead of passing on the things. Secondly, give the customer options available with you (customer might get interested in property available with you) instead of getting rid of them.... Read more