2nd Mar 2024 (10 weeks ago)
Avoid this company like the plague, in particular the Crewe branch. I had a truly awful experience with these so called professionals who went out of their way, with the landlord, to take nearly £2.5k from me for a property I "tried" to rent.
The issue began the day I registered the address for my water usage PRIOR to moving in. This alerted the water company that someone was going to be at the property. I received a call from the supplier which was very direct and to the point, stating that the property had a leak which was losing 500 litres a day, they had tried to contact the landlord but had no response and that as I was now the tenant it was my responsibility to pay for and sort. After alot of frantic phone calls with the waterboard it turns out Leaders (and the Landlord) were fully aware of this issue prior to me signing the tenancy agreement but did not disclose this information to me. I had the keys to the property but refused to move in until this issue was sorted by the landlord, via Leaders.
This issue went on for over 3 months. Every few days I followed up I was told by Leaders we can't get hold of the Landlord but I still anticipated to move in imminently and kept the keys expecting to do so not knowing this would go on for months.... this would later be used against me by Leaders and cost me thousands.
After over 3 months of constant excuses about not being able to get hold of the Landlord, Leaders, at first, agreed this issue was known about by both parties, prior to me signing any agreement and supported the fact that I'd be rented the property misleadingly the explanation being "we thought the issue had been fixed"
There whole attitude then changed when apparently there had been a huge mistake and in fact there was no leak, and because I'd kept hold of the keys I had to pay all the rent up to that point. As you can imagine I was very angry to say the least all I wanted to do is rent a property!!
I was then led down a garden path by Leaders saying they would do everything for me to sort out but in fact did nothing and lied to me.
At this point I had had enough and said I didn't want to move into the property, it was at this point when I returned the keys, demands for rent were made.
After alot of back and forth Leaders told me the landlord was happy for me to step away (that was good of them!!!) As long as I paid the remarketing cost for the property of £500 and I would get my first month's rent and deposit back. I stupidly agreed to this and guess what I never received anything back and Leaders have recently, 14 months on, started chasing me for unpaid rent!!
I set foot in the property once and it costs me financially and even more so mentally.
A truly disgusting company who anablled a landlords to hide away and do nothing and then take my money.
Please avoid so you do not get an experience like mine!
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