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- Jones & Chapman - Allerton
Jones & Chapman - Allerton
Opens tomorrow at 9:00am
38 Allerton Road, Mossley Hill, L18 1LN
With over 30 years of experience, and our local market knowledge of Keighley, Bingley and all surrounding villages, we can get you sold in no time.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 5:30pm
- Saturday 9:30am - 4:00pm
- Sunday Closed
View all details
Accreditations
Jones & Chapman - Allerton Reviews (280)
Have you used this agent?
70%
4%
3%
1%
22%
Yahya
I can confidently say that working with Anthoulla and Kristian has been an absolute pleasure. Their team's expertise and dedication to their clients are truly commendable. From start to finish, they have provided top-notch service, always going above and beyond to ensure our needs are met.
The communication throughout the process has been excellent, with prompt responses to any queries or concerns we may have had. The level of professionalism displayed by them is unmatched, making our collaboration smooth and efficient.
10th May 2024 (6 days ago)
E Kenny
Have asked multiple times to remove listing from their website due to their poor service.
A number of viewings have been arranged without my consent but I've had emails with 'confirmation of viewing'
Even when responding to every email telling them I don't wish to sell and haven't agreed to the viewing, they still don't cancel.
The worst service I've had from an estate agent. Don't want to buy or sell through them
Previously had property up with another estate agent but had a couple of no shows so changed over to Jones & Chapman within the cooling off period. Hardly any viewings and one of the buyers who had views through he Previous agent said it took 7 calls to Jones & Chapman to arrange a viewing
Never again
9th May 2024 (7 days ago)
Jess
Spoke to Olivia regarding a property to rent. Found her very rude and judgemental. I hope you guys get regular customer service training.
7th May 2024 (9 days ago)
J durai
Jake is extremely helpful throughout the whole process. He guided and assisted me for rental property.
4th May 2024 (12 days ago)
I Harvey
No show on house viewings, totally wasted my time
2nd May 2024 (14 days ago)
M Alam
I had an extremely unpleasant experience with Jones and Chapman, Allerton, Liverpool. I would give them a negative rating if it were possible. Last weekend, I received confirmation for a property viewing in Liverpool. However, on the morning of the viewing, they rescheduled it for the afternoon, only half an hour before the scheduled time. When I arrived, another lady was waiting to view the same property. We waited for over 30 minutes, and I tried calling them, but no one answered. After trying from another phone, I was informed that Olivia was on her way. But, to our disappointment, nobody showed up even after another 45 minutes had passed. I have never experienced such unprofessional behaviour before. They should be respectful of other people’s time. If they needed to cancel the viewing, they should have been honest and straightforward instead of making false promises. They should have respected their commitment to their customers. This type of behaviour is unacceptable, unprofessional, and frankly disgusting for an estate agent.
29th Apr 2024 (17 days ago)
A Harrington
Rebecca advised us with our mortgage following being let down elsewhere. From the get go she was pro active, upbeat, informative and calming and guided us through finding the right mortgage to completion. Always on hand to answer any of our (many) questions and was very patient and understanding as it was our first time buying a house.
You'll be in safe hands with Rebecca.
17th Apr 2024 (29 days ago)
Anonymous Homeseller
Recently, I had a negative experience with Estate Agency 349 Woodchurch Road, Prenton, Merseyside, CH42 8PE, regarding the sale of a house. I do not recommend them due to their extreme inexperience, unfriendly demeanor, slow response times, irrelevant questioning, excessive interference, and lack of understanding regarding legal requirements. I informed them that I could provide a completion letter and proof of address of where I live currently when necessary, but they seemed unaware of these basic requirements. Overall, I would advise against dealing with them as it was a waste of time.
18th Mar 2024 (8 weeks ago)
G Reyes
I wish I could rate you -0000. No experience with urban properties.
Review:
My experience with Jones & Chapman's Allerton branch was deeply disappointing and frustrating. Despite their promises of commitment to customer satisfaction, my encounter with them fell drastically short of expectations.
Firstly, the sale of my property lingered for an excruciating six months without any apparent urgency or effort from their end. It seemed as though they were indifferent to the timely resolution of the transaction, showing little regard for customer expectations or satisfaction.
Moreover, their recommendation of a solicitor based in Newcastle (Mark Swatts Morse LLP), a considerable distance from Liverpool, was baffling and impractical. This firm proved to be unresponsive and negligent, failing to address queries or emails promptly. It was perplexing why they would suggest a solicitor so far away when Liverpool boasts an abundance of reputable legal professionals.
To compound matters, the potential buyer they identified for my property was directed towards PM Property Lawyers in Sheffield, where honest reviews consistently rate them with 1-star. This choice of solicitor proved to be a nightmare, exhibiting incompetence, chaos, and disorganization throughout the process. On the 28th of February last year, we were tantalizingly close to sealing the sale with their agreement and consent. However, they inexplicably sent an email with more questions the day before at 5:30 pm, seemingly to ensure that they could avoid answering emails or phone calls after working hours. This tactic only served to prolong the sale unnecessarily and created immense frustration.
The most bewildering aspect of this ordeal was the apparent lack of foresight displayed by Jones & Chapman's purported property management experts. Despite their supposed expertise, they failed to anticipate the eventual outcome, leaving me with substantial losses amounting to nearly £50,000.
The toll of this experience extended beyond financial implications, impacting my mental well-being profoundly. The incessant delays, incompetence, and financial uncertainty exacerbated my anxiety and left me burdened with overwhelming worries. It's disheartening to see how such negligence and incompetence can have such a detrimental effect on one's mental health.
Overall, my experience with Jones & Chapman's Allerton branch was marred by incompetence, negligence, and a glaring disregard for customer welfare. I would strongly caution against entrusting them with any property transactions, as their actions have proven to be detrimental and financially devastating, with significant repercussions on mental well-being.
I would like to highlight that from day 1 the customer service was so impersonal and shambolic.
13th Mar 2024 (9 weeks ago)
N Clutton
Rebecca Brown was amazing with the recent re-mortgage of my house. Becky was amazing through the whole thing, helped me every step of the way, was always on hand for any questions or worries I had and I am so grateful for everything she did for me and to get me my great mortgage deal! So thankful, you truly are the best Becky! Xxxx
9th Mar 2024 (10 weeks ago)
L Idris
Excellent service when buying my home. Anthoulla in particular was incredible! She was the most efficient, helpful and lovely person who updated me with every single stage, chased up everything that was outstanding and was an actual life saver at times when I felt overwhelmed my the process. Thank you so much!
2nd Mar 2024 (11 weeks ago)
P Bnc
If I could give zero starts I would. Definitely don’t recommend this company / branch they don’t look after their tenants!! Big disappointment!
26th Feb 2024 (11 weeks ago)
Gemma
Rebecca Brown is extremely efficient, dedicated and extremely helpful throughout the whole mortgage process. She has recently guided and assisted me with my remortgage, I cannot thank her enough for all the help she has given. Thank you Becky, from the bottom of my heart ????
23rd Feb 2024 (12 weeks ago)
R Cauende
I was only warned that reading and signing agreements only take place 24h before the moving in date (which is very inconvenient for someone who is try to arrange things to move the next day). The agreement document was only available in the afternoon of the move-in day (again inconvenient). The process was smooth from the beginning but mentally exhausting near the move-in date. Hopefully the service will improve for other clients and while living in the property. Lastly, Jakes was very attentive and helpful from the start.
26th Jan 2024 (16 weeks ago)
L Malkin
I've dealt with Jake during my move to a rental with Jones and Chapman and I can't fault him at all. He's kept me updated all the way through the journey and was always very polite and pleasant to deal with. Thanks again.
19th Jan 2024 (17 weeks ago)
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More Jones & Chapman branches
- Jones & Chapman - Bebington 4.57 mi away
- Jones & Chapman - Bromborough 4.78 mi away
- Jones & Chapman - Prenton 5.53 mi away
- Jones & Chapman - Wallasey 6.01 mi away
- Jones & Chapman - Little Sutton 7.31 mi away
- Jones & Chapman - Moreton 8.29 mi away
- Jones & Chapman - Greasby 8.59 mi away
- Jones & Chapman - Neston 9.26 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
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