With over 30 years of experience, and our local market knowledge of Keighley, Bingley and all surrounding villages, we can get you sold in no time.
Opening hours
Monday9:00am - 6:00pm
Tuesday9:00am - 6:00pm
Wednesday9:00am - 6:00pm
Thursday9:00am - 6:00pm
Friday9:00am - 5:30pm
Saturday9:30am - 4:00pm
SundayClosed
View all details
Accreditations
Jones & Chapman - Allerton Reviews (273)
Have you used this agent?
71%
4%
3%
1%
21%
Anonymous Homeseller
Recently, I had a negative experience with Estate Agency 349 Woodchurch Road, Prenton, Merseyside, CH42 8PE, regarding the sale of a house. I do not recommend them due to their extreme inexperience, unfriendly demeanor, slow response times, irrelevant questioning, excessive interference, and lack of understanding regarding legal requirements. I informed them that I could provide a completion letter and proof of address of where I live currently when necessary, but they seemed unaware of these basic requirements. Overall, I would advise against dealing with them as it was a waste of time.... Read more
18th Mar 2024 (8 weeks ago)
G Reyes
I wish I could rate you -0000. No experience with urban properties.
Review:
My experience with Jones & Chapman's Allerton branch was deeply disappointing and frustrating. Despite their promises of commitment to customer satisfaction, my encounter with them fell drastically short of expectations.
Firstly, the sale of my property lingered for an excruciating six months without any apparent urgency or effort from their end. It seemed as though they were indifferent to the timely resolution of the transaction, showing little regard for customer expectations or satisfaction.
Moreover, their recommendation of a solicitor based in Newcastle (Mark Swatts Morse LLP), a considerable distance from Liverpool, was baffling and impractical. This firm proved to be unresponsive and negligent, failing to address queries or emails promptly. It was perplexing why they would suggest a solicitor so far away when Liverpool boasts an abundance of reputable legal professionals.
To compound matters, the potential buyer they identified for my property was directed towards PM Property Lawyers in Sheffield, where honest reviews consistently rate them with 1-star. This choice of solicitor proved to be a nightmare, exhibiting incompetence, chaos, and disorganization throughout the process. On the 28th of February last year, we were tantalizingly close to sealing the sale with their agreement and consent. However, they inexplicably sent an email with more questions the day before at 5:30 pm, seemingly to ensure that they could avoid answering emails or phone calls after working hours. This tactic only served to prolong the sale unnecessarily and created immense frustration.
The most bewildering aspect of this ordeal was the apparent lack of foresight displayed by Jones & Chapman's purported property management experts. Despite their supposed expertise, they failed to anticipate the eventual outcome, leaving me with substantial losses amounting to nearly £50,000.
The toll of this experience extended beyond financial implications, impacting my mental well-being profoundly. The incessant delays, incompetence, and financial uncertainty exacerbated my anxiety and left me burdened with overwhelming worries. It's disheartening to see how such negligence and incompetence can have such a detrimental effect on one's mental health.
Overall, my experience with Jones & Chapman's Allerton branch was marred by incompetence, negligence, and a glaring disregard for customer welfare. I would strongly caution against entrusting them with any property transactions, as their actions have proven to be detrimental and financially devastating, with significant repercussions on mental well-being.
I would like to highlight that from day 1 the customer service was so impersonal and shambolic.... Read more
13th Mar 2024 (8 weeks ago)
N Clutton
Rebecca Brown was amazing with the recent re-mortgage of my house. Becky was amazing through the whole thing, helped me every step of the way, was always on hand for any questions or worries I had and I am so grateful for everything she did for me and to get me my great mortgage deal! So thankful, you truly are the best Becky! Xxxx... Read more
9th Mar 2024 (9 weeks ago)
L Idris
Excellent service when buying my home. Anthoulla in particular was incredible! She was the most efficient, helpful and lovely person who updated me with every single stage, chased up everything that was outstanding and was an actual life saver at times when I felt overwhelmed my the process. Thank you so much!... Read more
2nd Mar 2024 (10 weeks ago)
P Bnc
If I could give zero starts I would. Definitely don’t recommend this company / branch they don’t look after their tenants!! Big disappointment!... Read more
26th Feb 2024 (11 weeks ago)
Gemma
Rebecca Brown is extremely efficient, dedicated and extremely helpful throughout the whole mortgage process. She has recently guided and assisted me with my remortgage, I cannot thank her enough for all the help she has given. Thank you Becky, from the bottom of my heart ????... Read more
23rd Feb 2024 (11 weeks ago)
R Cauende
I was only warned that reading and signing agreements only take place 24h before the moving in date (which is very inconvenient for someone who is try to arrange things to move the next day). The agreement document was only available in the afternoon of the move-in day (again inconvenient). The process was smooth from the beginning but mentally exhausting near the move-in date. Hopefully the service will improve for other clients and while living in the property. Lastly, Jakes was very attentive and helpful from the start.... Read more
26th Jan 2024 (15 weeks ago)
L Malkin
I've dealt with Jake during my move to a rental with Jones and Chapman and I can't fault him at all. He's kept me updated all the way through the journey and was always very polite and pleasant to deal with. Thanks again.... Read more
19th Jan 2024 (16 weeks ago)
Felix
Initially we booked a viewing with Michelle, who was super helpful and professional. She was everything I’d hope and expect in an estate agent (unlike some others I have experienced).
Whilst we didn’t end up getting a property listed with Jones & Chapman, the experience was certainly good.
Michelle suggested I speak with Rebecca Brown, their Mortgage Advisor.
Rebecca has been great at getting us accepted for our Mortgage. With us being FTB it can be a bit overwhelming, but Rebecca has been professional and patient enough to explain things we didn’t understand.
It’s been a really smooth and painless experience so far.
Highly recommend!... Read more
9th Jan 2024 (17 weeks ago)
L Smith
Jake was extremely helpful with renting a property, it has been a very smooth experience... Read more
4th Jan 2024 (18 weeks ago)
R Johnson
Left a message for a call back a week ago, still not been contacted... Read more
29th Dec 2023 (19 weeks ago)
M Taufik
Working with Ann was such a pleasure. Fantastic customer service and was able to move the process along seamlessly.... Read more
15th Dec 2023 (21 weeks ago)
R Siner
A massive thank you to the team at Jones & Chapman ( in particular Jess, Rebecca and Ann) for helping me purchase my first home. They’ve helped every step of the way and I won’t hesitate to contact them again in future when looking for a property.... Read more
13th Dec 2023 (21 weeks ago)
C Barry
Hi
The whole experience of selling and buying your home is arduous at the best of times .
The staff are friendly professional and we?e always helpful .
The purchase of my flat after downsizing was made more difficult with a dear friend who was departing .
I would highly recommend the staff as they provide the personal touch throughout the selling and buying process .
Thanks again defo recommend... Read more
9th Dec 2023 (22 weeks ago)
R Bronec
Rebecca has been an absolute star in helping me over the past year and a half! She helped me every step of the way with both of my offers and after an unfortunate experience with the first property she was helped with the house we have just completed one Cannot recommend her enough!... Read more
27th Nov 2023 (24 weeks ago)
Performance stats
% of asking price
We cannot show these stats publicly. To view these, you'll need to create an account.
Average sale time
We cannot show these stats publicly. To view these, you'll need to create an account.
Fee
We cannot show these stats publicly. To view these, you'll need to create an account.
Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.