GetAgent: Your biggest questions answered

At GetAgent, we’re committed to building a strong relationship with our agent partners.

In the spirit of this, we’ve compiled a list of the most commonly asked questions from our agent partners! Whether you’ve recently joined us - if so, welcome! - or have received millions of pounds worth of property valuations already, we’re confident that you’ll find the information in this article both helpful and informative.

Q: Our data says we're a top-performer in this postcode. Why aren't we appearing on vendor's shortlists?

It's understandable to wonder why your agency isn't appearing on a vendor's shortlist despite being a top-performer in a certain postcode. However, it's important to understand that GetAgent’s comparison tool uses a specific algorithm to rank agents, which may differ from your own.

The tool takes data from respected independent sources, such as HM Land Registry, Rightmove, Zoopla and a variety of other locations, to rank agents based on specific metrics. These include how long your listings are on the market before being sold subject to contract (SSTC), how many properties you’ve listed in the local area within the last six months, and the average percentage of asking price achieved per sale within the last two years.

While you may achieve high scores in all of these criteria, it's important to note that the tool targets agents operating within a radius of the vendor's property. So while your agency may be a top-performer in a certain postcode, there may be other agents who are more competitive in the vendor's specific area of interest, and therefore appear higher on the shortlist.

It's also worth mentioning that the vendor's shortlist is not an exhaustive list of all top-performing agents, but rather a selection of the top six performers within the specific radius of the property. So even if your agency is not on the shortlist, it's still possible to be a top-performing agent within the area and appear on other vendor shortlists.

Q: You've sent me a valuation request from a vendor I've already had contact with! What should I do?

If you've had prior contact with a vendor that we've recently referred to you, you may be exempt from our referral fee of 0.25% if you successfully sell the vendor's property.

All we require is evidence of this prior contact from within the last four weeks. You can simply reply to the valuation request email you received, attaching the evidence in the form of a screenshot or PDF file.

It’s worth noting that our valuation request process is automated, and due to logistical limitations, we simply cannot investigate every request individually before sending them. In nearly every case, we are unaware of your any previous contact with the vendor until you provide us with evidence.

We understand that you may have concerns about paying our referral fee for a vendor that you have already had contact with. As soon as we receive the evidence of prior contact, we’ll exempt you from our referral fee if you successfully sell the vendor's property.

Q: I'm paying 0.25% for leads that I'll receive anyway. What's the point in being signed up with GetAgent?

While you may feel confident that you’ll receive valuation requests without the help of GetAgent, it's important to recognise that comparison sites cater to people who are uncertain. Homeowners typically visit GetAgent at the start of their homeselling journey, when they're unsure of which estate agent to choose.

By partnering with GetAgent, you increase your chances of being matched with quality leads who’ve been assured of your performance through an independent, data-driven, and impartial comparison service. This makes them ideal prospects for the right estate agent, and you'll have the opportunity to win their business at a crucial stage in the homeselling process.

Additionally, registering with GetAgent provides you with access to a ton of benefits, such as exclusively sponsoring outcodes and appearing as a featured agent on vendor shortlists. This gives you an edge over your local competitors and helps you stand out to potential clients.

You'll also receive weekly and monthly insights into your performance, which can help you identify which matched valuations led to instructions and improve your overall stats. With deep competitor analysis, you can scope out the competition in your local area and tailor how your branch appears to visitors on our site, increasing the level of interest and engagement.

While it's true that you may receive some leads without the help of GetAgent, the benefits and opportunities that come with being registered with us can significantly enhance your business' success. By partnering with us, you can reach a wider audience of potential clients, and increase your chances of success in a highly competitive industry.

And the best bit? It's all FREE until you complete on the property. No monthly fees, just a commitment to promote your business as one of the best around. GetAgent works in the same way you do - on success only and we believe it's the fairest out there, in every market.

Have more questions? We're here to help

We hope you’ve found this blog useful for your experience with GetAgent.

If you have any other questions, please don’t hesitate to reach out to us at hello@getagent.co.uk. One of our dedicated team members will be happy to assist you and ensure you have a smooth and successful experience with our platform.