Reeds Rains have been managing a rental property for me since December 2014 and the service has been fantastic. I have another property which I acquired in JUly 2016 which I had with a different estate agent to manage. The service from the other estate agent has been so horrendously poor that I have now transferred the management of that property yo Reeds Rains as well.
I can highly recommend the Reeds Rains fully managed service and in particular the lettings team at the Didsbury [Manchester] office.
Oafish manageress (at least she said she was the manager). I just had a query about a property and she wouldn't even let me proceed without insisting I register, even though I repeatedly said I was not to be the homebuyer but was just getting basic info on behalf of my nephew. Awful lady.
All settled into my new let property. Had great experience and was well informed right through the process - really fantastic, friendly team. As my first time renting I couldn’t have asked for a better experience so far.
Worst service we have ever had letting a place. Even makes me wonder if the other reviews are real or it is just than the sales and the letting department are completely different.
Problems started even before moving. We were supposed to moved in on the 15th of December. The 4 of us asked for the day off at work to do all the moving. When we arrived at the agency they look at us puzzled as they expected us a couple of days later even if all the emails that THEY sent us the date was clear. Despite agreeing on the move 3 weeks before the actual move, they didn't do the "background check" yet, so we could not move in that day but the day after.
Even if you think that that's already a big unprofessional thing, I have to tell you that that was a minor problem compared with the rest. We were shocked by the poor efficiency and communication. When we moved in several things were not right and (Obviously) said that they were going to be fixed in the next few days. Just to mention one, one of the rooms was missing a door handle. Meaning that if the door closes, you couldn't open it from inside. As you can imagine that is a big safety issue and even one day I had to leave work and come to rescue one of my housemates as she got trapped in her room. After several emails, several phone calls, and several trips to the agency. 6 months after the issue was reported we decided to fix it ourselves. The maximum that we got is "We are waiting for a quote". Unbelievable.
And that's just to mention two of the problems that we had. Other problems were things like:
- The house was not clean when we moved in (Previous tenants left forks, cookware, broken microwave etc...)
- We had a broken fridge when we moved in which was replaced with a fridge with half of the capacity (small fridge for 4 people, jokes...). The old fridge was left in the house and the option that they gave us to get rid of that was "Just leave it outside the house and somebody will pick it up at some point"
- When we renewed our contract, two tenants signed one copy, and two of the tenants signed another different copy (in the agency) when they realised it... the two first ones had to come back to sign it again....
Wrapping up... it was just a constant feeling of unprofessional behaviour that you don't expect when you are paying a well known company. The things that annoys us the most, it's the difference when you were contacting them at the beginning (really nice emails, quick replies) and when you were contacting them because of big issues (like the door handle) where no answer was the most typical answer.
We felt that they always were kind of "blaming" another colleague or part of their company (Bridgfords does not do "house management" officially but they have a company from their group, countrywide which does it for them). And for me that's jokes. You cannot have such a bad communication within your company....
Just to finish the experience as we started it.... it took us 50 days (and.... around 10 phone calls and 5 emails), from leaving the house to finally get them to tell us how much of our deposit they were taking.
I would not recommend this to anybody and I wonder if that is actually representative of what Bridgfords is.
All the team here have been great but a special thank you to Charlotte and Abi nothing has ever been too much trouble for them. Super knowledgeable and really friendly at all times. We've dealt with pretty much every agent in the area and most have been terrible but Hills are amazing.... Thanks so much we can't wait to get the keys to our new home!!!
Unfortunately couldn't recommend, no evening viewings, I was told the office closes at 5.30pm and people could have time off work if they wish to view a house. Weekend viewing is booked up 2 weeks in advance. I wouldn't have thought this was useful to vendors or prospective buyers. In a competitive market I would expect better customer service. If I was a manager with this company I would be making changes
Found Keenan’s Swinton four years ago. To date sold two and purchased three properties with them. Great service from Emma and the team.
Keenan’s are the worst agent I have ever dealt with! They tried to sell my property; without success. You get passed from pillar to post dealing with various unprofessional staff; they go against your wishes then lie to you. The women especially are very bitchy and want nothing to do with you if you have something to say! Do NOT use this agent.
Great service, we have a property full management by Ryder & Dutton, Carmel is property manager are very kindly and useful. Every time we have problem contact with Carmel, she responded very quickly just in few minutes, and help us to resolve the problem, highly recommend if you have a property want to full management.
Trying my best to buy a house through them but no one picks up the phone. I drove up to the office and was told by the only person in the office that she was on her own and when she didn't pick up the phone the call is forwarded on to head office. When I told her it just rings out (over 20 minutes) she said they had a new computer system which they were struggling with so they were taking the phone off the hook so as not to be disturbed. How they attract vendors is a mystery. Unfortunately google does not allow me to give zero stars