Seller & Buyer:
Good communication was the key to negotiating and bringing our sale and purchase to completion. A superb, professional attitude was evident throughout the process, especially in managing the information flow of a long "chain" and managing the expectations of all the parties involved.
The friendliness of all the staff was genuine, warm and the understanding that, whilst buying and selling houses is their business, it is a process that we, the customer, only do a few times in our lives and can be very fraught, frustrating and stressful.
Whilst I appreciate that the Karen Ritchie Team works well as a whole I should like to thank Marlena in particular for steering both our sale and purchase to completion. Karen Ritchie was recommended to us by a previous, happy customer and I have no hesitation to passing on a similar recommendation.
Many thanks to Karen and The Team.
David & Kerry.
Bunch of clowns working here do not trust a word they say made a deal to buy a house with these agents but a week later they just sold it to some one else making some lie up about some one else has bought it, DON'T BELEIVE A WORD THEY SAY LIARS!!!
I have always had an excellent response to any issue's I have had and they have always been very helpful to me
Extremely bad service and very unprofessional.
What can I say, these people are either dodgy or incompetent, probably both.
Could not recommend to my worst enemy. From failing to provide an inventory at the beginning of tenancy to failing to provide a new contract (we had contract with the previous agency, this agency took over the management of the property).
It looks their own goal is to rip you off, nothing else matters for them, only money.
They should be embarrassed and ashamed about the service they provide, but I get the impression that they arn't. Overall the whole experience has left a bad taste in my mouth . Avoid at all costs if looking to rent.
Fantastic service from all the staff at EG Westhoughton especially Harley. Kept us up to date with progress and always available to talk through issues.
Liars! Cheats! Frauds! Would not recommend to my worst enemy. A terrible experience with Entwistle Green (Westhoughton branch). The team were never really interested in helping us pursue the house we wanted and made up lies, excuses and tried to delay our purchase as much as they physically could. We dealt with Tammy and Claire who made little effort in easing what should be a fun and exciting experience for a first time buyer. They tried their absolute hardest to keep us from viewing the house, despite the fact we rushed to put together a proof of deposit for them as this was apparently a requirement. They then claimed to have "accepted" our offer.. yet still listed a previous lower offer on their website. They kept taking other offers and completely backtracked on the fact they accepted our offer. Meanwhile, we were still adamant we wanted this house, so we raised the stakes.. so much to the point that both Tammy and Claire claimed that they would be opting for another buyer for a LOWER PRICE. It was never about price.. they never took our offer seriously and tried to delay our purchase from going ahead (by claiming they were having "technical issues").. and it was always me that chased them for updates. If they ever faced an issue, they wouldn't contact me. I had to pick up the phone 5 times a day to get every little update and attempt to hold their hand through the process. It's now become apparent that they never wanted us to hold hands. Service was so poor - Claire (someone who is clearly in the wrong job!) could barely count up our deposit figures. I am still trying to understand what their hidden agenda was, but one thing is for sure... they are rotten to the core and made our lives an absolute misery. What a waste of time and effort. This experience has made me lose faith in the fact that there must be good, honest and hard-working people out there.
Having used Cardwells for many years in both buying, selling and renting properties I would like to thank .Andrew ,Richard and the Team who have made my life as easy as it could be in our recent purchase of a commercial property , nothing is to much trouble for them to sort out and all units are now fully let and managed by them giving me peace of mind that my investment is in good hands so once again Big Thanks
Unprofessional. No communication between agency and current tenants. Turned up for a viewing which I had finished work early for to be turned away because the tenants wern't in, despite the agent having a set of keys for the house with him. Waste of time!
Recommended by a neighbour. From start to finish the staff were helpful honest and reliable. Keep up the good work at Harrisons
Only four stars because the property has only just gone on the market. So far I have been impressed with the way they cared about what they could do for me rather than just in the sale. They have also been highly effective in keeping me informed about what is happening.