Absolutely fantastic service and people, they work so hard at all hours yet never make you feel like your asking too much, we completely trust them. It is such an emotional roller-coaster selling your house and trying to find a house you love, I cannot recommend them enough. Gill has been truly extraordinary, patient, kind and positive in stressful times always going out of her way to make a situation work and I know she really cares. Naomi always keeps us upto date with any developments straight away and is a lovely lady. Thank you so much for everything!
All the staff is very helpfull in the phone nd by face to face also. Its totally different from others. They help me lot.
Beyond dire customer service from the Bolton team. The house a family member intended to buy with the team was broken into before the sale went through and the team were completely uncooperative, refused to cooperate with the police who needed to investigate the house as a crime scene as the sale had not completed. Won't complete now because who would buy a destroyed house for the price of a perfectly liveable one?
1st class great service and contact all the way from start to completion, very friendly and helpful staff, I would always recommend and use again
Avoid like the plague. This is one of the least customer centric businesses I have ever had the pleasure in dealing with. They are more concerned with themselves than the welfare of clients. Unprofessional, argumentative and lacking in empathy. If you are happy with no feedback on viewings, no follow up calls or indeed if you fancy a row when they are not providing the basics of service you would expect from a reputable agency, these are your guys. Plain awful
The staff were friendly and first rate. Did everything they could to help even when unexpected things happened and caused problems. Would highly recommend.
Unprofessional. No communication between agency and current tenants. Turned up for a viewing which I had finished work early for to be turned away because the tenants wern't in, despite the agent having a set of keys for the house with him. Waste of time!
This is a brilliant company. Iv bought and sold 2 properties through them now and on both occasions have had excellent customer service being kept up to date regularly and helped out whenever their was an issue. Janet, Dan and Lucy always went above and beyond my expectations and I wouldn’t hesitate to recommend them.
Awful ! Sent several requests to view a property on Westbank Road, Lostock and they never bothered to contact me to view it. Now the property is sold but they still didn't give me a courtesy call to say sorry it is now sold. Waste of time !