Please dont use these as your letting agent as they dont care about your property , the property they are agents for has a leak above me, my husband had to come home from work to see where the water was coming from, because the agents wouldnt send anyone out because the tenants didnt know they had a leak, for god sake we live in a ground floor apartment, the water is coming through the ceiling, where do you think its coming from? my husband and tenant found the leak, but they cant stop it, after a few heated phone calls to letting agent with no joy, i have had to go to the management team that runs our property, maybe they can help and give letting agent a kick up the butt , the tenants were given the plumbers phone number but he/she wont pick up, we reported 4 and a half hours ago, its not on, just think of the damage it is making, and the cost the landlord will have to pay, not just for his property , mine as well, this is the 4th leak from this property i have had to deal with under this agent. come on get a grip, and by the way i found the young lass on the phone rude and thoughtless couldnt give a t@@s, maybe some people skills wont go a miss...........24th September 2018 Didnt get a call back from manager of letting agent Friday as asked, plumber did come out 5 hours latter to fix leak from apartment above, after talking to tenant above he said that the phone number the letting agent had given him was for the plumber but he was off , So maybe more communication between contractor and agent we might of got a plumber sooner and there might of been less damage . I have British gas plumbing insurance and the plumber is out within an hour as leaks is one of there top priority .
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