I sold my flat using Chestertons and they were fantastic. They generated a lot of interest which was impressive as it was just after the Brexit vote. Negotiations were handled very professionally. Special thanks to Maz Shah who was extremely prompt at responding to my questions and who was excellent at keeping me up to date with the legal process. I would highly recommend.
I can't recommend this agency enough. We were greeted at a property viewing by Rebecca, who was extremely friendly and genuine, but also informative. She was punctual and had in depth knowledge of the apartment but also of the local area which we found to be useful. Not all of our tenants could make the initial property viewing and Rebecca happily arranged two more viewings for us at short notice which was really helpful to us as well. Finding a property in London can be a daunting task but Rebecca/the team at Frank Harris have made it a far more enjoyable process.
Absolutley the worst experience I have had in 10 years of renting! Our hunt for a property with them was good I must say, Christian at the Rotherhithe Street branch was charming, helpful and helped us find a property within quite literally a few hours of searching!
The problem was the property management itself, complaints were ignored. The property fell apart, everything was awful. I once sent a formal complaint address to the manager, it's been 18 months and I haven't received a response.
They skinned us alive for our deposit, we didn't fight because we just wanted to be shot of them! We didn't care enough about the money to deal with their rude behaviour.
DO NOT USE THEM!
I'm so upset by the rude service we recieved, it has however pushed me hard to get saving to buy a house. SO kudos on that respect.
Our new letting agents actually contacted them and then after one communication contacted me to say they didn't want to contact them again and would rather do things differently as they were so useless and overcharged for referencing services.
Our experience with the management company (Mark and Denise)
The worst estate agent we had to deal with. Our experience has been identical to Adam's below. In summary, the management company (who you would be dealing with) doesn't care for the tenants after they pay their fat fees and move into a property.
Our experience (Florin Court Flat):
- We agreed for our sofas to be replaced as part of our new contract but it hasn't happened. Denise and Mark (the main agency contacts) are rarely available and hardly ever reply to emails. When they do speak to you on the phone they give you countless vague excuses for being irresponsible.
-We asked for a replacement parking remote control. Again this was never replaced.
- It's been 7 weeks since we have moved out of the property and still awaiting for our deposit to be returned.
- The cleaning fees are the highest we have ever come across. A list of admin, renewal, agency fees to pay for a service which is non-existent.
AVOID AT ALL COSTS. Many more better agencies around the area to choose from.
I sold my flat with Kalmars and they were fantastic. We worked with Adam Rosan who was absolutely brilliant. He kept our requirements in mind at all times. We were always kept updated on progress, he worked efficiently and was always professional. What I really appreciate about Kalmars is that although they do have a sleek set up, I found them to be very honest, patient, straightforward and genuinely interested in ensuring that I got the best deal and that we were able to close out quickly but properly. They are not at all pushy like other agents can be. I cannot thank Adam and Kalmars enough for the excellent service!
We had a very good experience with FJL. The team we dealt with – mainly Chris and Gavin - managed our sale excellently with good communication at all times. We put our flat on the market during a tricky time in the months following Brexit, buyers were naturally cautious. After a chat with Chris we switched to FJL after 2 months with another local agent (who to be fair did their best and were ok). FJL re marketed the flat and immediately got a good number of potential buyers into the flat. We received a decent offer fairly soon after. During the conveying period I dealt with Chris who was a pleasure to work with - very good at moving things forward. I always felt I was being told the facts and not spun a line. I would recommend using FJL Shad Thames to any potential seller out there.