I have used Williams Lynch to manage my flat for several years and they have done so very efficiently. Catherine in the Lettings team has been very helpful in quickly dealing with issues that have arisen and Onal has managed to get me new tenants without a void period.
I am a tenant trying to amend a contract with William Lynch, takes more than one week to get a verbal reply from the agent for a very simple request. Most phone calls are never answered. No written reply or receipt from the agent after having transferred administration fee to the agent's bank account after two days (and still counting). I am in fact still waiting the reply from the agent after sending 3 emails for follow up. Apparently these kind of "low value" services are deprioritised by the agents. I would recommend everyone not to use this agent with such lack of professionalism. In fact if there is a choice of giving no stars I would have given it, but now I have to stick with a one star rating.
I just recently worked with Alice and Justina from the Bermondsey Rd office. I relocated from another country and was relieved to have met them. Their properties are the best, with a very high standard in terms of maintenance and location. Helpful and friendly, they are also very efficient. I feel that I can reach out to them if I ever have an issue with the property, and I'm sure this will continue throughout my tenancy.
Barbara Agatha P
Terrible experience - don't use them. They left us without a home and there wasn't any concern on their side
Buying a house is a painful process and when I was contacted by someone from Foxtons after I expressed interest in a property I saw on right-move, I had deep reservations (given some of the negative press I've read about Foxtons). However, Lewis Campbell was an absolute delight to work with. From the beginning of our search he was great. He showed us some great properties (far better than others we were shown by other agents) and when we settled on the place we wanted, he was instrumental in helping us close the deal in a timely manner. I would wholeheartedly recommend him to anyone looking for a new home. Thanks Lewis!
They were not forthcoming about maintenance work that was going to be carried out on the building. So now I have scaffolding outside of my windows and have just found out it's going to be there for four months. I do not recommend Foxtons and will never do business with them again