Very professional and friendly business. They've been our agent for 3 years and who ever you speak to when you contact them, they all deal with any issues quick & efficiently.
If you are using Fenn Wright as a letting agent be very careful. They are LITERALLY the worst agent we have used. We left the house over a month ago and we have still not been told about the return of our deposit or the deductions. I received an email from them today saying that we had not had the property cleaned etc and that there was a cracked tile behind the toilet and that we had let the garden over grow. Also that we had made some holes in the bathroom wall (the landlord had done this. We hadn’t touched the wall). They also sent us a photo of a window that had gone rotten.
When we moved in the landlord refused to tidy the garden we had to spend £400 to get it sorted out. We repainted inside the house. We even had a rotten door with a huge whole in that the landlord refused to repair and we had to fix to stop the wildlife coming in. Apparently we opened the door and had to deal with the consequences!
When we left we got professional cleaners throughout the house, cleaned the carpet and had the oven cleaned professionally.
Because there was a bit of dirt on the floor (when the removal people moved the fridge) they said that we had obviously not got in professional cleaners. The cleaners we used ensured that everything was clean before we left.
Honestly they are a joke. This is the fith house we have rented and by far the worst agents.
They also charge £30 per person admin when you need a reference from them. They also send someone around every three months who tell you to clean the cooker, move a box etc. I couldn’t read the reports as they made me feel like I was living with my parents. Honestly would have been cheaper to have done that.
Palmer & Partners have been involved in several of our sales and purchases over the years, great team with amazing customer service and communication. I always recommend Palmer & Partners to friends and family and we will definitely be using them in the future.
This company have knocked on our door asking to market our property on several occassions. Fed up of being disturbed by them with a young baby in the house.
Happy overall with my dealings with Michaels. Always swift to respond to calls and emails and have kept me informed.
Our first experience with Michaels Property Consultants Ltd. has been by far the worse we've ever received and to say I’m disappointed would be an understatement. If for any other reason, other than being discriminated and disrespected I’d feel offended, would never bother posting this since I’ve never publicly complained. We arranged a flat viewing on the afternoon of the 21st of April with Paul Vella at 35 Stuart House. Paul assured us that if there will be other people interested we will have priority since we were the first ones to view it. We called Paul the very next morning to tell him we wanted the flat and he agreed to start procedures. We shortly received an email from Maria Southgate confirming documents we had to fill in which we had and sent them back. I had few questions about it so I called Paul to clarify since we were dealing with him in the first place. Since he hasn’t mentioned the £420 fee at the viewing I was unclear if that was part of the deposit/rent package. He said it will all cost around £2000. I stated that the £420 fee was considerably higher than other agencies and Ive asked if there was any extra service they provide but without even having a chance to finish my sentence Paul interrupted on a rather angry tone that he’s sorry but ‘this is a business and this is how we operate’. He further added that they are the cheapest on the market, now I’m no property expert but it’s actually one of the most expensive ones and when I mentioned that to Paul he raised his voice saying ’other companies don’t give you anything’. My problem isn’t the money, which I was happy to pay but rather his attitude! All I wanted was a guideline and few answers which I’ve asked politely but the verbal attack and the way Paul handled this conversation over the phone is beyond nasty and I don’t think any person should tolerate it. I hope our conversation over the phone has been recorded. Raising your voice and being arrogant with a customer, considering you don’t even make the slightest effort to understand let anyone help is disrespectful. A day after this incident we received an email from Maria Southgate apologising about the flat being taken up by another couple. This came as a shock since we already gave notice at current flat and started, just a day before the reservation process for the new flat. She stated in her email that the landlord has looked over the application forms and decided to take the other couple, and that there is another flat if we would like to arrange a viewing for. I mean seriously? Maria didn’t have clear answers to why this has happened and made no efforts to clarify. Her words were ‘I’m sorry you are confused with the reservation process’!! Really? I couldn’t believe my eyes! I’m not confused at all, I know exactly what we’ve discussed. Quiet hard to believe since we both earn above required salaries and have no problem providing great references, above all we said yes to the flat and were ready to pay! Did the landlord make his/her decision based on our foreign names? Because thats discrimination at its core! We were given no explanation as to why this has happened. We are deeply disappointed with the way things have been handled and how this company disregarded this whole issue. To be disqualified based purely on having foreign names as well as your agent getting angry and deciding you can’t have the flat it’s beyond reason. I will take this matter further as I won’t tolerate such offence. You have turned what could have been a lovely experience into a nightmare. I will never recommend you. Nobody should ever be treated like this!