I was a little nervous using Jackson & Co after reading some of the reviews. I couldn't find another agent that offered as good as value so went with them. I can honestly say it was the best decision ever. I couldn't ask for a more knowledgeable and helpful team. Their communication was informative and they guided me through the rental process throughout my year contract from me first stepping into their office to the end of my contract. The negative reviews appear to be issues where tenants have not read through their contracts before signing and have then made false accusations to the company out of their own frustrations. If you need a rental property I can only recommend Jackson & Co as your first and only go to company as you will be in good hands throughout your tenancy. Thank you to the team for looking after me.
Avoid this estate agents at all costs !!! Having initially refused to take our house off the market, we changed our minds at Craig's request because he insisted our buyer had a substantial deposit and mortgage offer in principal "he is all good to go" is what he said. After 4 weeks when we began to question why there was no sign of progress, we were fed lie upon lie and told that everything is fine, not to worry. SEVEN WEEKS LATER, it turns out our buyer didn't have his own deposit or enough funds to even get a mortgage. What a joke, totally unprofessional, total waste of our time !!!
If you are looking for a friendly, trustworthy agent to spend your time with throughout your property search, please contact Alex Herbert at Palmer & Partners. I have been in contact with several estate agents around the Colchester area and Palmer & Partners are for sure at the top of the 'I want to work with these guys' list. They are approachable and as far as my experience goes, no BS!
I would recommend Palmer & Partners to anyone and everyone and will for sure be back in the future!
Appalling service, absolutely useless. We had issues with our rental property and called the agency 4 times, and begged them to give us a call back each time. They always promised to do so but never bothered calling us back. They never helped us when we needed them to, and they even tried to charge us "moving out fees" of £120 even though this never appeared on our contract. Of course they contacted us by e-mail regarding the fees as they are too scared to say it over the phone. We fought for our rights and they agreed to remove the fees, but still, the point is that they tried to get us to pay fees that we didn't actually owe them, and that in itself is really shocking.They fit the stereotype of estate agents perfectly: once you have signed your contract there is no one to help you, and they will do anything to make an extra fiver from you.Overall the service they provide is horrendous and non existent. I only put 1 star rating because you can't put 0 star.Stay well away from them...
Unfair contract terms are placed in tenancy agreements, get a solicitor to check through prior to agreeing any tenancy agreement. You will be locked in for 12 months with no break clause and if you want to break early they will charge you over £1,000 plus VAT to break the agreement (which I assume is literally made up as it's noted nowhere within the tenancy agreement) and that you have to continue paying rent on top of this extortionate fee. Will never use again.