I want to Thank Alexandra, Luke and Olivia at William H Brown for all their assistance in helping us find our house. They have been very professional and extremely helpful, always ready to answer any questions that we had. I would definitely recommend them.
Rubbish customer service. Will keep you waiting 20 minutes after the time of your appointment and will tell you anything to get their hands on your money. I would highly recommend using another estate agents if you are looking to buy
Exceptional service throughout with the whole team going the "extra mile" when needed
Iconic sold or house within 2 weeks and we had two different buyers interested.
Gary and his team are excellent, friendly and helpful, keeping you updated and chase up slow soliciors regularly. Personal local service, just how it should be.
Would definitely use again.
Clare and John Spooner
The personnel who worked there were lovely, very friendly and professional. I wouldn’t use them again however for 2 reasons:
1) the 5 month contract is very excessive given that other agents offer much shorter contracts.
2) they really were not successful at getting viewings through the door.
Crafton House, Rosebery Business Park, Mentmore Way, Poringland, Norwich
Excellent service with a great attitude.
This does not feel like your usual estate agent, The truth is the truth with this agent. Nothing is forced upon you & careful management of your property is done.
Had to chase for information of sale, so much so we feel as though we have become a nusiance. House sale was at the end of June, contracts still not exchanged even though property is empty and not involved in a chain. The conveyancer they recommended just as bad.
When the property was on the market we had reports from the person looking out for the property on our behalf that after the agents showing prospective buyers around the property after they had on occasions left gates and garage doors open. The agents blamed this on prospective buyers visiting after they had been shown around the property.
We also had to complain about holes being knocked into one of the bedroom floors and plaster scrapped of the wall in another. The agent informed is it did not happen whilst they were showing people round, but they are the only people with a key, (big mice must have moved in recently!!!!)
The whole experience is a nightmare, communication with all parties very poor.
It is now the 23rd September the day we should exchange contracts, guess what now 4.30pm and not a word from anyone.
Having found a property we wanted to purchase through Winkworth we decided to put our own house on the market through the same agency. Following a valuation our property was on the market the next day and within 3 days we had 18 viewings scheduled resulting in accepting an offer within 5 days enabling us to pursue our own purchase. Winkworth remained in constant communication with us and provided us with guidance and advice when requested. Professional, friendly and approachable staff who went all out to help us get our new house. Highly recommended!
From Verity to Viven, absolutely first class service, nothing was too much trouble, first class responsiveness & genuinely looked after my interests as a seller. Highly recommended.