Mollie delivered amazing service. Quick problem solving skills from the whole team and always go the extra mile to help. Always a pleasure working with Reeds Rains.
Shocking customer experience from start to finish. Rude and abnoxus staff especially after we had completed and they had got their money. Constantly felt like they were working hard for the buyer but not for me the seller. They need to remember who pays their comission. Next time I will be going through an online estate agent so I can manage it myself so I get the best deal for me the seller not the buyer, not to mention saving a fortune in commission at the same time. Estate agents don't like the rise of online estate agents but we service like this they can't complain. If they want to stop customers going online they need to provide a service worthy of their commission. If not estate agents on the high street will be a thing of the past!!
Churchills was very enthusiastic initially, but then with fewer and fewer viewing appeared to lose interest. In retrospect I realise they could have suggested several things to make the flat more attractive, for example painting throughout and work on the shower and tiles. After 7 months I transferred to another agent which takes a more strategic approach, including suggesting the improvements described above.
Ashtons have been excellent - very efficient, enthusiastic about the sale, and delivered on what they said. They get back to you when they say they will, they're happy to give advice, and the team in the Acomb office do seem to work as a genuine team. Very impressed so far!
My contacts at Ashton's were Kevin Coundon and Jade Sainty. My house purchase in York was all done remotely, given that I live in the States. And although we only had a few communication exchanges, I was very happy with the service I received. If the legal process could have been as smooth, the purchase would have been a breeze!
Jade was very thorough and helpful. All questions were answered directly and promptly, and I was particularly impressed with Kevin's follow-up on a Sunday. I would have no hesitation in recommending them to others.