Fran and the rest of the Letting team had been very helpful and did a very thorough job to complete the process, I would definitely like to work with them again next time around.
Not very impressed to find out that my offer had been fully disclosed to a co-bidder, yet I was told by Hunters Auctions staff that no bidder could be informed about any other bids when a property has been sold outside of the auction room. Completely unprofessional and I am not impressed. Will never buy through Hunters ever again
My experience of finding a property to rent in York has been a smooth and straightforward one thanks to the friendly staff at Coalters. I did a number of viewings with Coalters and some other local estate agents and found that Coalters were by far the most pleasant to deal with. I did not feel under any pressure to make decisions and was able to find the right place to live in my own time and in my own way. Highly recommended.
I am very disappointed with this company. I paid over the odds as I thought this would be reflected in service. Needless to say it wasn’t.
Coalters placed a tenant in my property back in May. I paid for a tenant find service which includes reference checks however this tenant was not throughly checked. I was assured this tenant was the best option and that he was a “great tenant”. He signed contracts and moved into the property a week later for me to find out he had debt collectors on his case and he could not afford to pay any rent. I asked Coalters to help in which they replied with, “if you would like further assistance with this tenant we would be happy to help if you upgrade to our fully managed service” in which I would have had to pay them a percentage of rent which I was not receiving.
7 months later I have finally gone through the courts and evicted this tenant, with no help from Coalters. I have lost 7 months rent plus the cost of legal fees and I am now left with red letters from energy providers, York city council etc as none of these have been paid.
I would seriously advise landlords not to use Coalters as I feel they were too quick to get their commission and have no remorse for any actions post payment. I understand I chose a tenant find only option and this was not managed by Coalters (thank god!) however I felt as an agent they did not carry out their due diligence and could not wait to wash their hands of me. I will not be using them again or recommending them to any of my friends and family.
My contacts at Ashton's were Kevin Coundon and Jade Sainty. My house purchase in York was all done remotely, given that I live in the States. And although we only had a few communication exchanges, I was very happy with the service I received. If the legal process could have been as smooth, the purchase would have been a breeze!
Jade was very thorough and helpful. All questions were answered directly and promptly, and I was particularly impressed with Kevin's follow-up on a Sunday. I would have no hesitation in recommending them to others.
I recently used Ashtons for the sale of my property. The staff were courteous and knowledgeable about both my property and the area. The whole process from start to finish was virtually stress-free, feedback was given after every viewing, and all of the viewings were conducted by their staff, which meant I just got to sit back and relax! Friendly and efficient service, would definitely recommend to anybody! Thanks again.
A fantastic team that deliver a great service for a fair price. I always got a response whenever I contacted them with a question and they kept me updated every step of the way. They got me two offers for the asking price within 2 weeks (the first buyer pulled out), post sale they were fantastic - constantly chasing up to ensure we reached completion as soon as possible. I highly recommend them, I will definitely be using them next time I sell.
Tried to buy my first house, unfortunately all the viewings I requested were not even responded to. At some point I was told by not very bothered member of staff that there was not a lot within my budget which was £190k. Not a very nice thing to say to a first time buyer, and also a lie, as there is plenty.
Any issues dealt with extremely quickly and courteously. Mel at York is a total treasure. Really helpful. Thank you!
We have rented through Linley & Simpson for 10 years; which says it all really. The staff are friendly; helpful and professional. Only slight frustration from time to time was delay in repairs. However, as I said, generally a positive experience. Thank you to all.