We sold our flat recently and were very pleased with the communications and regular updating we had from Darlows from the start right through to completion. Lisa Nolan was particularly good in this aspect so a special thank you to her for seeing the sale go through successfully. We would definitely recommend the team at this branch to anyone looking to sell their property.
I did originally have a complaint regarding there about an in house independent mortgage guy. This has been dealt with and it was down to miscommunication. However the customer service person I spoke to was rude when dealing with me. I was helping my a daughter at the time. The customer service women said 'maybe your daughter should stand on her own two feet'. I recommend you go elsewhere for your property needs if you want a professional service.
When we moved to Cardiff, Taylor’s found us an amazing flat in Cardiff Bay. Everyone was extremely friendly and helpful. We didn’t have any issue and had our bond back without a problem.
Years later we started our own business and now we work as contractors with Taylor’s. Gary and his team are really supportive. Would totally recommend them to tenants and landlords as their standards are really high.
I honestly find these reviews rather surprising. Either something has changed dramatically since last year or they just don't treat everyone equally. I rented a flat about 2 months ago simply because it is a nice flat. The negotiator, seemed really bored and disengaged during the viewing. There were small things that needed fixing (e.g. silicone in the bathroom needed replacing) and I was told that they will be dealt with before I move in. Since I signed a contract and paid over £600 fees they've stopped having interest in me. The mould is still flourishing in the bathroom and I've never received a reply to my comments on the inventory (Landlords beware!). When I visited the branch I was told that everything is going to be done for me, but it never was. A couple of chasing emails also remain unanswered, so I just stopped to bother with them.
For the price almost twice as expensive as in most competitors I would expect a better customer service, sadly I was mistaken.
I found Jeffrey Ross to be extremely professional and helpful in the sale of our house. Within 5 days of putting it on the market we were offered the full asking price and the sale proceeded quickly and easily. We were updated on every viewing and offer, and nothing was too much trouble. I would highly recommend them to anyone thinking of selling their property.
In short : Fine when there are no maintenance issues and you don't need to interact with them but terrible if there are maintenance issues. While some staff are very good others clearly do not care in the slightest and/or are disorganised.
I thought they would be a better agency to rent from as they gave the appearance of being more professional however like the vast majority of estate agents all they care about is getting your rent money, which I will mention, I always paid on time and never had an issue however there was a leak in the flat above mine that resulted in my flat’s bathroom being near unusable and it also tripped the electrics so the kitchen area was off, as a result no fridge/freezer or cooker. I informed Jeffery Ross that the water was leaking through the light fittings in the bathroom (I would call this an emergency). Incredibly the appointment booked to solve this was cancelled by Jeffery Ross and I spoke to some smug person over the phone who seemed incredibly nonchalant (because not being able to shower or cook is fine). His response was it wasn't their problem and Jeffery Ross' duty of care to tenants is non existent. So would I recommend them? No, unless you want to be treated like a second class citizen.
The other thing I will mention is on more than a few occasions Jeffery Ross had a very different understanding of 24 hours notice to me for flat viewings, 6pm the day before for a 10am viewing is not 24 hours not is phoning just before your offices close so someone is unable to phone back to cancel the less than 24 hour appointment any good.
My advice to anyone looking to rent in Cardiff, go private.