We employed Hern and Crabtree's Llandaff office to handle our house sale, having received proposals from them and two other estate agents. We were impressed by their proposal and confident that they would bring professionalism and energy to our sale. The details Hern and Crabtree put together for the sale were clear and encouraging and the photographs in particular were beautifully presented - together, these were an excellent platform for a successful sale. Hern and Crabtree generated lots of enquiries and viewings in the first couple of weeks of marketing our property and offers followed - we were able to accept an asking price offer. Hern and Crabtree have continued to support us after the sale and through to the exchange of contracts. We would happily recommend the team in the Llandaff office to anyone contemplating the sale of their property in their area.
Opportunistic & Discriminatory Sales Agents (also Obstructive & Rude)
1) They will try and get what your max budget is and insist on this information to milk you for all its worth for a property so there is an unethical bidding war
2) The staff Gina who is apparently the sales manager was reluctant to give me her name when I said I was reporting their malpractice to the Ombudsman. She instead asks for my name when I asked for hers !
3) Gina did not know the complaints procedure when asked about it and was rushing me off the phone when I asked her about the complaints procedure and where it was on their site. I could not see that there was one.
4) Gina and her subordinate were insisting of on seeing a mortgage in principle or else they would not let me view the property. However others who have booked in to view the same property were not asked for the same. This is called discrimination and it is a shame that it can be practiced without any remorse by these sales agents.
Highly recommended. The Sales Team, especially Maria, will go extra miles to ensure client's satisfaction. They update me about the property every day and liaise with the various parties in such effective ways and timing. I am very happy and blessed to meet them.
Absolutely dreadful. Incompetent, lied to me about electricity prices and previous tenants, incapable of returning phonecalls or even giving information when I went to the office. They tried to charge me for a service they had told me would be free (and was a condition of me signing the tenancy). Very unhelpful and condescending when asked to cooperate, did not bother to let us know when the flat we had to vacate had been taken (and took the advert down before the new lease was signed). Charged almost £300 for the dubious pleasure of having them as our agent.
Fast, friendly and efficient.
The Cyn-Coed team at Kelvin Frances provided a first class service when we bought out new home.
Responsive, helpful and able to offer useful advice.
The team made the buying process straight forward.
Would recommend and use them when we come to sell.
The staff are friendly and helpful. I moved into a flat that was poorly maintained, lots of minor issues all by the poor build of the property. When i requested the grout to be done, it was refused by the landlord and as It was a short term rental I never raised any further issues unless major, if it was a long term rental I definitely would not have been happy with the condition of the property. I then feel at the end I was over charged for a very small amount of cleaning that wasn't done, even though the flat was spotless otherwise and had it's many issues.
I used JeffreyRoss to sell my house in Canton. Jessica and her team were great. They found a buyer for my property within less a week. They were quick at responding to my queries and made the whole transaction very smooth. I couldn't recommend them more.
In short : Fine when there are no maintenance issues and you don't need to interact with them but terrible if there are maintenance issues. While some staff are very good others clearly do not care in the slightest and/or are disorganised.
I thought they would be a better agency to rent from as they gave the appearance of being more professional however like the vast majority of estate agents all they care about is getting your rent money, which I will mention, I always paid on time and never had an issue however there was a leak in the flat above mine that resulted in my flat’s bathroom being near unusable and it also tripped the electrics so the kitchen area was off, as a result no fridge/freezer or cooker. I informed Jeffery Ross that the water was leaking through the light fittings in the bathroom (I would call this an emergency). Incredibly the appointment booked to solve this was cancelled by Jeffery Ross and I spoke to some smug person over the phone who seemed incredibly nonchalant (because not being able to shower or cook is fine). His response was it wasn't their problem and Jeffery Ross' duty of care to tenants is non existent. So would I recommend them? No, unless you want to be treated like a second class citizen.
The other thing I will mention is on more than a few occasions Jeffery Ross had a very different understanding of 24 hours notice to me for flat viewings, 6pm the day before for a 10am viewing is not 24 hours not is phoning just before your offices close so someone is unable to phone back to cancel the less than 24 hour appointment any good.
My advice to anyone looking to rent in Cardiff, go private.