Can't thank Anthony enough for finding my forever home I'm over the moon. Anthony you went above and beyond and helped me through some difficult time's I can't thank you enough. Mr homes service excellent and personal and very efficient . Trust them they will help you to find your forever home .
Switched to Taylor's recently for the letting of one of my properties. After many years of using numerous letting agents all around Cardiff and London, I have found Taylor's at Cardiff Bay the best by far. James G is particularly attentive and helpful. So far it had been a pleasure to work with the agent.
I honestly find these reviews rather surprising. Either something has changed dramatically since last year or they just don't treat everyone equally. I rented a flat about 2 months ago simply because it is a nice flat. The negotiator, seemed really bored and disengaged during the viewing. There were small things that needed fixing (e.g. silicone in the bathroom needed replacing) and I was told that they will be dealt with before I move in. Since I signed a contract and paid over £600 fees they've stopped having interest in me. The mould is still flourishing in the bathroom and I've never received a reply to my comments on the inventory (Landlords beware!). When I visited the branch I was told that everything is going to be done for me, but it never was. A couple of chasing emails also remain unanswered, so I just stopped to bother with them.
For the price almost twice as expensive as in most competitors I would expect a better customer service, sadly I was mistaken.
Great service from everyone we dealt with during the sale of our property. No hesitation in recommending CPS.
I had high expectations from CPS Homes. The sales person was very friendly and knowledgeable and promised to be the single point of contact throughout the process. Unfortunately, I lost the sale of the property due to lack of communication within CPS when two members of the sales team were absent, and also poor communication between the prospective buyer and a CPS employee who was not in the sales team.
I had the best possible experience with JeffreyRoss and the Pontcanna branch. They worked with professionalism, responsiveness, kindness and always a big smile. They always answered to all my queries and they took care of the property in an excellent way. I'd recommend it to anyone!
In short : Fine when there are no maintenance issues and you don't need to interact with them but terrible if there are maintenance issues. While some staff are very good others clearly do not care in the slightest and/or are disorganised.
I thought they would be a better agency to rent from as they gave the appearance of being more professional however like the vast majority of estate agents all they care about is getting your rent money, which I will mention, I always paid on time and never had an issue however there was a leak in the flat above mine that resulted in my flat’s bathroom being near unusable and it also tripped the electrics so the kitchen area was off, as a result no fridge/freezer or cooker. I informed Jeffery Ross that the water was leaking through the light fittings in the bathroom (I would call this an emergency). Incredibly the appointment booked to solve this was cancelled by Jeffery Ross and I spoke to some smug person over the phone who seemed incredibly nonchalant (because not being able to shower or cook is fine). His response was it wasn't their problem and Jeffery Ross' duty of care to tenants is non existent. So would I recommend them? No, unless you want to be treated like a second class citizen.
The other thing I will mention is on more than a few occasions Jeffery Ross had a very different understanding of 24 hours notice to me for flat viewings, 6pm the day before for a 10am viewing is not 24 hours not is phoning just before your offices close so someone is unable to phone back to cancel the less than 24 hour appointment any good.
My advice to anyone looking to rent in Cardiff, go private.