The service and professionalism of Herm and Crabtree is outstanding - in particular, Michael Baillie, Director in Llandaff, was able immediately to call to mind my buying requirements (having met me only twice) when I chanced to drop into the branch and suggest a new to market property. When you consider how many customers he and collegues must see, I found this exceptional.
Met with Sarah from Moganie James today. Very professional and friendly. Sarah was well informed with any other queries we had about the properties we were viewing. Would certainly view with them again and also would consider using them to sell our own property.
Absolutely dreadful. Incompetent, lied to me about electricity prices and previous tenants, incapable of returning phonecalls or even giving information when I went to the office. They tried to charge me for a service they had told me would be free (and was a condition of me signing the tenancy). Very unhelpful and condescending when asked to cooperate, did not bother to let us know when the flat we had to vacate had been taken (and took the advert down before the new lease was signed). Charged almost £300 for the dubious pleasure of having them as our agent.
I can't thank Stacey from Peter Alan enough. She's been able to find me an affordable mortgage to make my dream home to come true. Unfortunately, the sale fell through, the mortgage offer ran out and my circumstances changed significantly (it always sees to come in 3s). But nevertheless Stacey could help me in pursuing my dream home again by finding another mortgage offer despite the changed circumstances and it was all agreed just before Christmas. This was the best Christmas present ever! If she hadn't been so passionate, I would've never been able to move. Therefore, I can't thank her enough for her engagement and support.
Friendly staff, go out of their way to help!! Very proactive