Emma Jones, Emma was very helpful to me. She gave me a lot of advise and showed me a range of different properties. I could not fault the service and help that emma provide in helping me choosing the right property for me. I really do appreciate it thank you Emma
Selling your home is one of the most stressful things most people have to deal with, that's certainly true. However the team at Darlows did everything they could to make my sale as easy as possible. I found all members involved in my sale to be courteous and patient and very helpful. When things were not going quite to plan and any uncertainties that I had were all addressed appropriately. Having bought my home through Darlows initially it seemed like the logical choice to select them as my agent to sell with. I am happy to say that was the right decision and a huge thanks to everyone involved at Darlows, to mention a few Rhys, Jamie and Shawna. Thank you all for your efforts.
Aneurin and Rhys have been extremely efficient and helpful in finding us tenants for our property very quickly. I would recommend to anyone thinking of using them as an agent. Thank you!
Poor service arrange viewing of property and didn't even show up. No call to let me know not to bother attending property. Later on in day learned the property was no longer on the market.
Extremely disappointed as not even a courtesy call to make me aware.
I will no longer being doing my business through Peter Alan on Albany Road.
I had high expectations from CPS Homes. The sales person was very friendly and knowledgeable and promised to be the single point of contact throughout the process. Unfortunately, I lost the sale of the property due to lack of communication within CPS when two members of the sales team were absent, and also poor communication between the prospective buyer and a CPS employee who was not in the sales team.
Friendly, efficient and professional company. A girl called Flo Bailey in the Pontcanna office, Wales was particularly caring and attentive. She went out of her way to find a year's accommodation for my friend's son and his friend (their first time outside India and away from their families) which meant so much to me and to my friend. I often found her still woprking after 7:30pm!!! There's dedication for you! If only all Estate Agents were like Flo (although I'd rather she didn't work so late!)
Estate Agents often get a bad rap for being cold, uncaring and driven by commission only. Flo and Jeffrey Ross are not like that at all! I hope Flo gets the recognition and promotion/reward that she deserves and I have no hesitation in recommending her or her team if you need to sell your house or find some accommodation as she genuinely cares and treats you like a member of her family. You're not just a number to her! You're someone who has asked her for help and she'll do the best she can to ensure you're looked after! Sorry for the late review Flo...I've been travelling constantly...I know that's not an excuse, but better late than never right? :)
In short : Fine when there are no maintenance issues and you don't need to interact with them but terrible if there are maintenance issues. While some staff are very good others clearly do not care in the slightest and/or are disorganised.
I thought they would be a better agency to rent from as they gave the appearance of being more professional however like the vast majority of estate agents all they care about is getting your rent money, which I will mention, I always paid on time and never had an issue however there was a leak in the flat above mine that resulted in my flat’s bathroom being near unusable and it also tripped the electrics so the kitchen area was off, as a result no fridge/freezer or cooker. I informed Jeffery Ross that the water was leaking through the light fittings in the bathroom (I would call this an emergency). Incredibly the appointment booked to solve this was cancelled by Jeffery Ross and I spoke to some smug person over the phone who seemed incredibly nonchalant (because not being able to shower or cook is fine). His response was it wasn't their problem and Jeffery Ross' duty of care to tenants is non existent. So would I recommend them? No, unless you want to be treated like a second class citizen.
The other thing I will mention is on more than a few occasions Jeffery Ross had a very different understanding of 24 hours notice to me for flat viewings, 6pm the day before for a 10am viewing is not 24 hours not is phoning just before your offices close so someone is unable to phone back to cancel the less than 24 hour appointment any good.
My advice to anyone looking to rent in Cardiff, go private.