Hayley at the canton office showed me around a few houses and she was an absolute star, couldn't do enough for me! She knows exactly what i'm looking for and keeps me up to date with new property's that are coming on the market.... I haven't what im looking for yet but i'm sure Hayley will be the one who finds it for me, Thank you so much for your dedication and time Hayley!
I used their landlord service and was appalled by how bad it was. They don't return your calls, they didn't do any of the checks they said they would until I chased them repeatedly and even then they took another month to do it. The sales team are well trained but the service team are below standard. They were happy to take our money but didn't provide the service they said they will.
I'm amazed they can sustain a business based on such poor service.
Had a great experience buying my first property with Peter Alan. Lisa was super helpful and always updating me with the progress of our purchase. She was also more than happy to outline the process for me step by step as it was out first time going through this!
Thanks again guys.
Apart from Rachel King the mortgage adviser who is great; we would never use these again!
We were selling with them yet they prefer to look after the buyers than take care of you the seller!
Never once did i envisage our own estate agents TELLING us to break the chain - break the chain, we must move out!
Ringing myself and wife (who suffers with anxiety) repeatedly telling us the house that we had bought with another estate agent wasn't ever going to be ready until next year!
Yet we completed the day that was expected!
Shame on them!!
What an incredible service from the amazing team at Albany Road. From our first meeting to the sale completion today we have had nothing but exceptional service and support. Just 5 weeks to exchange contracts and under 6 weeks to completion and through what is meant to be the most stressful of times - the whole team worked professionally to make the whole process seamless. Without their expert knowledge of the local market and their in depth understanding of their client needs we would never have secured a sale so quickly. The personal and friendly service really did make a difference as they were able to confidently match buyers to our house and find new home owners quickly. A service you’d never get with online agencies. Highly recommended team of estate agents who always put the client first. Thanks to all involved from the bottom of our hearts.
Terrible agency. They cancelled several viewings - one at the last minute, when we had already travelled by train to the property - and didn't bother to reschedule; we had to call them again and do all the work. There was a property in particular that we were very interested in viewing, but they rescheduled/cancelled twice and, the day before we were supposed to finally see it, texted us to say it was now taken. They didn't even bother to call. We think they were saving the house for a previous viewer who had showed interest, but they made excuses and didn't tell us the truth. Won't go for any of their properties again.
As a company we have recently rented 16 Properties from Taylors Cardiff Bay Branch as part of a project in Cardiff
Firstly all 16 Properties are of a very high standard and if anyone is looking to rent in Cardiff Bay I would recommend contacting Taylors.
Having viewed almost 25 properties with Ashleigh she is very professional, patient and has a fantastic knowledge of the properties that they have available. Having giving her a brief overview of what we were looking for she picked the perfect properties for our requirements. Her communication throughout the process was also excellent
We had a very short turnaround on the properties and Taylors were very efficient and had everything organised for our Deadline.
From an Admin and contracts point of view Vicky provided excellent customer service, was very organised and was very patient when I required help with certain elements.
From the initial contact through to the final handover of all the properties the whole team in the branch have been so helpful and have made the process very easy from my point of view
Special mention to Gary the branch Manager - he and his team have been excellent throughout the whole process,
Istay by Parkhill
Poor communication. Very expensive agency fees. Once you've paid, all service slows down / stop. Can't get hold of anyone for the past two days.