I have rented with Harry Harper since moving to Cardiff 8 years ago. They are very professional and super quick with a response if you ever have any queries. I wouldn’t want to go to any other agency so when I moved from my first property I was delighted to find a new home which was under their books.
I have been having problem with this people past few months now they are the worst people in agency do not get invoild with them
They made a hill out of me for few months
To mr Benjamin : now when it come to social network you guys are talking like noting is happen , when I came to office month ago you guys shout at me that 1. My wife came to your office around 2 weeks ago to sing the new contract with you guys with my twins boys there are only 2 years old , my wife ask for copy of contract then you guys starting to harassment her , you guys didn't give it to her , she phone me when she was on your office I said I want to speak to you guys but you guys didn't talk to me , my twins were in office when this happen NOW you don't tell me I'm wrong I have report you guys already to police now , you said I have 3 months late fee charge ! How ? Maybe I did 1 times but that all so you guys are lying again
All I can say is this is my last year with you people and I will tell everywhere what you people did to my wife and my 2 YEARS old twins how you guys thread them was not acceptable at all I won't forget it and I won't keep it down now
I want everyone to see how your people face are really
i have recently purchased a property in Rumney where Peter Alan where acting for the vendor, from the initial viewing with Jane of the property to completion Peter Alan have been amazing, the viewing and sales process was really relaxed with no pressure. once nearing completion there was issues at the bottom of the chain, Rebecca and Nicola form the sales progression team went above and beyond to help rectify other peoples errors and played a massive part in getting the sale to completion, i cant thank them enough and would highly recommend the team at the Peter Alan office in Rumney. thanks all.
Booked to see mortgage adviser, finish work early to attend for meeting that was not booked by staff. Shocking and very unprofessional service. Waste of my time and poor service
We went to Peter Alan on Albany Road for our mortgage. We dealt with Oliver Clifford. He was efficient and took time to answer questions clearly and responded to emails promptly. He kept in communication throughout the process, which was appreciated. We were very satisfied with the service provided.
We contacted Peter Alan for the property we have now moved in to, but I would avoid them in future. We dealt with Sarah Jenkins, who frankly, has no business in a customer facing role. We viewed the house, paid the fees (approx £350) and gave notice on our other property. When we moved into the new property. Our new landlord kindly informed us that Sarah had told them that we were unreliable (even though not a single months rent payment had been late in 7 years), we were liars, and that we hadn't paid any fees, in an attempt to turn the landlord off us, likely to gain more in fees from another party. She did all this knowing we had already given notice on our previous property AND have 8 and 10 year old daughters to put a roof over.
Needless to say, we were extremely disappointed to learn this on the day we moved into our new home. This kind of practice should not happen from someone who is meant to be representing one of the largest, and well known estate agents in Wales. On top of This, her manner on the phone is unprofessional, rude, and she constantly talks over you. She even shouted at my partner down the phone.
We will be taking this further with the powers that be. This kind of behaviour has tarnished our image of the company, and looking at other reviews, we're not the first to experience this kind of treatment.
I have previously rented through Taylors Lettings in Cardiff Bay and I must say, that Gary, Abigail, Ashleigh and Jamie were always so professional yet friendly throughout! They helped us find the perfect property and the whole process was smooth throughout. I would no doubt use them again in the future. Thank you again!
I honestly find these reviews rather surprising. Either something has changed dramatically since last year or they just don't treat everyone equally. I rented a flat about 2 months ago simply because it is a nice flat. The negotiator, seemed really bored and disengaged during the viewing. There were small things that needed fixing (e.g. silicone in the bathroom needed replacing) and I was told that they will be dealt with before I move in. Since I signed a contract and paid over £600 fees they've stopped having interest in me. The mould is still flourishing in the bathroom and I've never received a reply to my comments on the inventory (Landlords beware!). When I visited the branch I was told that everything is going to be done for me, but it never was. A couple of chasing emails also remain unanswered, so I just stopped to bother with them.
For the price almost twice as expensive as in most competitors I would expect a better customer service, sadly I was mistaken.
Jeffrey Ross are by far the most professional, hard-working and efficient estate agents I have ever had the pleasure of dealing with. At the end of 2017 our house was struggling to sell with a different agent, meaning that we faced the gut-wrenching prospect of losing a house which we'd set our hearts on buying. After switching agents to JR, they promised that they would sell it within a week. They were true to their word. Minutes after the house went live online, they were already lining up viewings and five days after we switched agents to them, Jeffrey Ross sold our house at a price we were happy with. AMAZING.
I'd always been of the opinion that the agent selling a house doesn't really matter, that it's kind of irrelevant when all properties are listed online nowadays anyway. How wrong I was! Jeffrey Ross were absolutely leagues ahead in every way when comparing them to the initial agents who we signed with. They put all their efforts into marketing the property (photos, video tour etc) straightaway, and then used highly sales-oriented, professional agents to carry out the viewings. They evidently have access to lists of interested parties which our initial agent didn't. Their after sales service was both slick and personable... Jess and Laura in the office kept in touch on a regular (sometimes daily!) basis to let us know how the sale was progressing and keep us informed of developments. The contrast here between JR and our original agents was incredible: we were often met with silence from our first agents, or passed between team members who simply didn't know what the others were doing, but at Jeffrey Ross they were all so much more informed and far more professional.
The girls in the office really do deserve a huge amount of credit because while it may be Ross and Elliott gaining the sales most of the time, it's they who act as intermediary and carry on the relationship between the buyer and the seller. Their efficiency and friendly manner of working took away all of the stress of the buying and selling process and made life SO much easier! I would totally recommend Jeffrey Ross to anyone thinking of selling their house in the area and my only regret is that they weren't initially our first choice. Needless to say, we won't be making the same mistake if we ever come to sell again... there's only one agent I would ever use, and that's Jeffrey Ross. Thank you to all the team for selling our house so quickly and professionally. Without you, we'd have lost out on buying the dream house where I'm now sat.
We successfully booked a viewing one day in advance, but they cancelled our viewing 15 minutes before the viewing and told us the property we booked is not allowed to rent to students. We were on the train and almost got there. The way they doing business is really unprofessional.
Property Plus were a massive help to us when it came to finding the right rental. We viewed a few but the house we've chosen is one that was recommended to us to view - so excellent service. They've been helpful throughout, provided us with everything we need and couldn't be more grateful for their service. They even checked in on us after we'd moved in to make sure everything was alright. Top quality service from a top quality estate agents! Thanks guys!!
The experience that i had with your company was a very disappointing one.My partner and i were offered to view a property with someone from your office based in Tonyrefail at south wales. The viewing was scheduled for 9.30 A.M. on Tuesday 15th December.We turned up at the day and time stated only to discover that the person who arranged to meet us did not turn up, so i rang their office and the woman i spoke to told us that we were not on their system and if we would like to rearrange a new appointment, so i phoned them up the next day and a new one was arranged for us on Tuesday 12th January.I received a text message on that very day about four hours before our appointment to inform us that the tenancy had been granted to someone else.I was not pleased about this especially when i enquired what the reason was, i was told that the bond had been secured by these people.I asked why wasnt i given prior notice to this just to be told that their secretary must have been busy that day.They offered us a list of alternative properties on their website, but i will not be comitting myself to any of these and will not deal with propery plus ever again.It is one thing being let down once but twice is utterly rediculous.