Gary Hancock dealt with early contract termination of our tenant professionally whilst taking a fair approach to both ourselves as landlords and the leaving tenants. We had excellant communications in what was a difficult situation. Highly recommend Taylors at Mermaid Quay.
Avoid at all costs. Abrupt change of behaviour once the contract is signed. Complete lack of support throughout the renting, maintenance for instance. A fee was charged to provide references even though it should be free of costs by law and on top of that, they literally took 45 days to refund the deposit (values agreed 1 week after I moved out). Staff is quite friendly over the phone as well as in person, but get little if nothing done afterwards, just Promises, promises and promises. Extremely annoying. I do not recommend at all.
Great service from everyone we dealt with during the sale of our property. No hesitation in recommending CPS.
I had high expectations from CPS Homes. The sales person was very friendly and knowledgeable and promised to be the single point of contact throughout the process. Unfortunately, I lost the sale of the property due to lack of communication within CPS when two members of the sales team were absent, and also poor communication between the prospective buyer and a CPS employee who was not in the sales team.
I let a property via Kelvin Francis Estate Agents and can confirm that their rental service is excellent. They found good tenants for the property within the space of a couple of days and they keep me updated on the condition of the property with regular condition reports.
Would definitely recommend Kelvin Francis Estate Agents.
The staff are friendly and helpful. I moved into a flat that was poorly maintained, lots of minor issues all by the poor build of the property. When i requested the grout to be done, it was refused by the landlord and as It was a short term rental I never raised any further issues unless major, if it was a long term rental I definitely would not have been happy with the condition of the property. I then feel at the end I was over charged for a very small amount of cleaning that wasn't done, even though the flat was spotless otherwise and had it's many issues.
I've been renting a flat managed by Jeffrey Ross for 2 years. They were always very supportive, proffesionals and transparent. During these two years JR personnel always helped with every single issue. I usually liaised with Emma Taylor from the Pontcanna office who always was professional and fully supportive. I do recomend this agency if you are looking to rent in Cardiff.
In short : Fine when there are no maintenance issues and you don't need to interact with them but terrible if there are maintenance issues. While some staff are very good others clearly do not care in the slightest and/or are disorganised.
I thought they would be a better agency to rent from as they gave the appearance of being more professional however like the vast majority of estate agents all they care about is getting your rent money, which I will mention, I always paid on time and never had an issue however there was a leak in the flat above mine that resulted in my flat’s bathroom being near unusable and it also tripped the electrics so the kitchen area was off, as a result no fridge/freezer or cooker. I informed Jeffery Ross that the water was leaking through the light fittings in the bathroom (I would call this an emergency). Incredibly the appointment booked to solve this was cancelled by Jeffery Ross and I spoke to some smug person over the phone who seemed incredibly nonchalant (because not being able to shower or cook is fine). His response was it wasn't their problem and Jeffery Ross' duty of care to tenants is non existent. So would I recommend them? No, unless you want to be treated like a second class citizen.
The other thing I will mention is on more than a few occasions Jeffery Ross had a very different understanding of 24 hours notice to me for flat viewings, 6pm the day before for a 10am viewing is not 24 hours not is phoning just before your offices close so someone is unable to phone back to cancel the less than 24 hour appointment any good.
My advice to anyone looking to rent in Cardiff, go private.