Great company, very professional and helpful. Would recommend!
Opportunistic & Discriminatory Sales Agents (also Obstructive & Rude)
1) They will try and get what your max budget is and insist on this information to milk you for all its worth for a property so there is an unethical bidding war
2) The staff Gina who is apparently the sales manager was reluctant to give me her name when I said I was reporting their malpractice to the Ombudsman. She instead asks for my name when I asked for hers !
3) Gina did not know the complaints procedure when asked about it and was rushing me off the phone when I asked her about the complaints procedure and where it was on their site. I could not see that there was one.
4) Gina and her subordinate were insisting of on seeing a mortgage in principle or else they would not let me view the property. However others who have booked in to view the same property were not asked for the same. This is called discrimination and it is a shame that it can be practiced without any remorse by these sales agents.
A BIG THANK YOU !!!! to the staff at Moginie James. They have helped me since 2005 with the letting of my flat in Cardiff. Never unoccupied. When the last tenants moved out this year, they sold it within 2 days of being on the market. They have always been honest, trustworthy, helpful and friendly. I wish you all, continued success in the future. Many, many thanks!!!!
Absolutely dreadful. Incompetent, lied to me about electricity prices and previous tenants, incapable of returning phonecalls or even giving information when I went to the office. They tried to charge me for a service they had told me would be free (and was a condition of me signing the tenancy). Very unhelpful and condescending when asked to cooperate, did not bother to let us know when the flat we had to vacate had been taken (and took the advert down before the new lease was signed). Charged almost £300 for the dubious pleasure of having them as our agent.
We would most definatley recommend Jeffory Ross. Our house sale was simple and we were kept up to date with the process at all times. Amanda made very good recommendations to help the presentation of the house before photos and ready for our open day. The house sold at open day with her advice.
I have since rented a property through them and they have been very thurough and organised with that process too. We were recommended the agent after they sold a friends house and we would also pass the recomendation on too. Thanks for all your help.
Extremely rude and unreasonable landlord (although this isn't a fault of jeffrey ross specifically). I can't recommend them.
Friendly, efficient and professional company. A girl called Flo Bailey in the Pontcanna office, Wales was particularly caring and attentive. She went out of her way to find a year's accommodation for my friend's son and his friend (their first time outside India and away from their families) which meant so much to me and to my friend. I often found her still woprking after 7:30pm!!! There's dedication for you! If only all Estate Agents were like Flo (although I'd rather she didn't work so late!)
Estate Agents often get a bad rap for being cold, uncaring and driven by commission only. Flo and Jeffrey Ross are not like that at all! I hope Flo gets the recognition and promotion/reward that she deserves and I have no hesitation in recommending her or her team if you need to sell your house or find some accommodation as she genuinely cares and treats you like a member of her family. You're not just a number to her! You're someone who has asked her for help and she'll do the best she can to ensure you're looked after! Sorry for the late review Flo...I've been travelling constantly...I know that's not an excuse, but better late than never right? :)
In short : Fine when there are no maintenance issues and you don't need to interact with them but terrible if there are maintenance issues. While some staff are very good others clearly do not care in the slightest and/or are disorganised.
I thought they would be a better agency to rent from as they gave the appearance of being more professional however like the vast majority of estate agents all they care about is getting your rent money, which I will mention, I always paid on time and never had an issue however there was a leak in the flat above mine that resulted in my flat’s bathroom being near unusable and it also tripped the electrics so the kitchen area was off, as a result no fridge/freezer or cooker. I informed Jeffery Ross that the water was leaking through the light fittings in the bathroom (I would call this an emergency). Incredibly the appointment booked to solve this was cancelled by Jeffery Ross and I spoke to some smug person over the phone who seemed incredibly nonchalant (because not being able to shower or cook is fine). His response was it wasn't their problem and Jeffery Ross' duty of care to tenants is non existent. So would I recommend them? No, unless you want to be treated like a second class citizen.
The other thing I will mention is on more than a few occasions Jeffery Ross had a very different understanding of 24 hours notice to me for flat viewings, 6pm the day before for a 10am viewing is not 24 hours not is phoning just before your offices close so someone is unable to phone back to cancel the less than 24 hour appointment any good.
My advice to anyone looking to rent in Cardiff, go private.