Thank you to everyone at Jeffrey Ross. You made moving so so easy! Their communication throughout was so helpful from the day they valued our house to the ay we moved into our new one. It was so reassuring especially during the pandemic.
Special mention for Sarah Bunting who managed a ridiculous chain of properties and got us moved quickly into our new home.
We don't intend to move for a while but would thoroughly recommend Jeffrey Ross to anyone who is.
106 days ago
In short : Fine when there are no maintenance issues and you don't need to interact with them but terrible if there are maintenance issues. While some staff are very good others clearly do not care in the slightest and/or are disorganised.
I thought they would be a better agency to rent from as they gave the appearance of being more professional however like the vast majority of estate agents all they care about is getting your rent money, which I will mention, I always paid on time and never had an issue however there was a leak in the flat above mine that resulted in my flat’s bathroom being near unusable and it also tripped the electrics so the kitchen area was off, as a result no fridge/freezer or cooker. I informed Jeffery Ross that the water was leaking through the light fittings in the bathroom (I would call this an emergency). Incredibly the appointment booked to solve this was cancelled by Jeffery Ross and I spoke to some smug person over the phone who seemed incredibly nonchalant (because not being able to shower or cook is fine). His response was it wasn't their problem and Jeffery Ross' duty of care to tenants is non existent. So would I recommend them? No, unless you want to be treated like a second class citizen.
The other thing I will mention is on more than a few occasions Jeffery Ross had a very different understanding of 24 hours notice to me for flat viewings, 6pm the day before for a 10am viewing is not 24 hours not is phoning just before your offices close so someone is unable to phone back to cancel the less than 24 hour appointment any good.
My advice to anyone looking to rent in Cardiff, go private.
1656 days ago