Abby was great at all stages of the purchase from initial viewings, liaising with the vendors/solicitors and generally keeping us updated.
Poor communication throughout, and constantly had to chase them for status updates. Additional paperwork and checks were requested at the very last minute making the moving process extremely stressful.
Works which they (as the managing agent) were meant to carry out before moving in was not completed (smoke alarms, cleaning etc.). This meant the property was not ready to move into until a week after collecting the key. After collecting the key they denied all responsibility as the landlord had decided to self manage the day before.
However, after making an extensive complaint, a full refund of fees was offered along with an apology for poor customer service.
Buying a house is one of the most stressful experiences I have ever had, but to say that both Tori (at that start of the process) and Victoria elevated my stress levels would be an understatement! On the ball all of the time, constantly chasing up solicitors and getting regular updates meant I knew what was going on at every turn. Victoria I cannot thank you enough for your support, guidance and understanding throughout this process and now I have my lovely home! I cannot recommend Manning Stainton enough... oh and thank you for my lovely welcome box too, a lovely thought!
To their credit they took nice photos, wrote a good description and the property was online quickly. However, Estate Agent tasked with selling house had not actually been around house after 3.5 months - had no 'feel' for the house. The viewings were left to other people and feel there was a disconnect between the two. Their contract also ties you in with them for a long period and gives them exclusivity. Think carefully before choosing this agent.
Emma Hart - We cannot thank you enough for assisting us with the purchase of our first home! Thank you for making yourself available for viewings at short notice and perseverance during negotiations. Emma was very approachable, knowledgeable and made us feel at ease during what we thought was going to be an extremely stressful, challenging time of our lives.
I dealt with a few of the Crossgates branch personnel; Natalie, Lisa but mostly Emma Hart. They were always quick to inform us of potential viewings and progress updates. All questions were answered quickly and they were all very friendly and professional. 10/10
Wonderful service from the get-go. Every member of staff that we dealt with throughout the process was extremely helpful (especially Amy).
Thank you Manning Staintons, Headingley - we will be recommending you to anyone we know that is thinking of moving.
We had a bumpy ride selling our property (through no fault of Manning Stainton) and Stevie, Amy and the team were incredibly helpful, sympathetic and resourceful in helping us pick ourselves up and find new buyers. they went well beyond the scope of their duties and delivered an outstanding quality of service with compassion and a smile. Thoroughly recommend.