I have been looking to rent a property in Cambridge, moving to the area ahead of a new job, and so far Tucker Gardner have made this process more straightforward than I had envisioned. When calling up to arrange viewings, primarily speaking to Emily Harris but also other colleagues, the staff whom I spoke to were friendly, helpful, and proactive in finding further properties in line with my criteria. During the viewings, Emily was informative on the properties and the local area and also gave a useful, reassuring overview of how the next steps would take place. As I had to travel to Cambridge from Cheshire (and back) in a day by public transport, the viewings were helpfully arranged in conjunction with my tight travel schedule and Emily kindly gave me a lift between viewings. All of the day went smoothly and I'm now in the paperwork stage, which is also proceeding quickly. So far I have been very pleased with the service, predominantly the work of Emily Harris, and hope things continue to go well.
565 days ago
In a hurry I decide to rent a house from Tucker Gardner. This is the first time I am giving a negative review to an agency. These are the following unpleasant experiences I had with Tucker Gardner:
Initially, I tried to discuss the need for the extra insurance which I wanted to be dropped. In response I was told multiple times firmly that it is necessary and non-negotiable, so I bought the insurance. However, during the signing contract or at any time of our tenancy, no one asked me about the insurance.
On the first day I was not given the full set of 2 keys for me and my partner. "Locking just one lock is safe enough", I was told. Missing key is one thing, such comments are always making me happy when you pay so much for an agency.
Despite the large costs charged by the agency, I moved into a house which was far from being ready to be rented. All chests of drawers were falling apart. You could see that someone tried to glue the parts together before. 80% the chests just fall apart the moment we touched them.
Then, the only lock for which we had 2 keys in the door was not working correctly. It was bend slightly which prevented the door from being closed. You had to slam the door in order to get them 'tick'. Of course, this slamming was further bending the lock...
While getting the contract, some of our questions were replied to with rude comments. This never happened to us before.
At the end of the tenancy, we were told that there were 2 things which were not professionally descaled - which was fair. However, for this descailing they charged us over £90?! Even though it was just a tiny bit of the kitchen sink and the bathroom sink. Very unpleasant and nasty way of doing business.
We were told that we also left a burn mark on the floor, to which we promptly replied that none of us smoked and everything was electrical. We were 100% sure that it was not our doing. As a reply we received a rude message with a picture "to jog our memory". At the end, they found older pictures and admitted that it was not us. However, the way the accusations were thrown at us was simply rude.
2119 days ago