Absolutely superb professional estate agents. Would highly recommend
Small businesses are defined by their staff. This estate agent has a couple of good agents that are surrounded by an office of awkward, unhelpful, know it all’s. A cake on completion doesn’t make up for any of the above. Unhappy client here.
The team in Downend are just great. The communication, patients and support to sell our house was brilliant. They gave realistic advice and guidelines for us to follow to help with the sell. The team are also extremely knowledgeable about the current market status in the area. We would highly recommend them.
Avoid 3 High Street. Bad landlord will take your deposit.
Never let a property from CJ Hole they will charge you £260 per person for next to no services. They will take your money and give no helpful service in return. We thought they would help by giving a check inventory and check out inventory but neither was completed, so the landlord was in complete control of both. Obviously giving a biased opinion. I don't understand what we have paid for, as there was 6 of us and they charged us £260 per person for agency fees yet all they did was draw up an agreement for the landlord, which obviously is just a generic contract not written specifically for the house, as a lot of things within the contract did not even apply to the house.
They also forced me to pay my full years rent upfront a total of £3840!!! As I am a student I'm sure you can imagine how hard it was for me to gather that money. They forced me to pay this upfront because my mother did not earn above £12,000 a year and therefore was not eligible to be my guarantor. We offered half the rent upfront at first but they declined that and said we can pay the full amount or you can go elsewhere. All of this after we had paid the NON REFUNDABLE £260 agency fees.
Overall, absolutely terrible agency to let with if you are a tenant. I'm sure there are much better options out there. They do not want to help you at all throughout your tenancy and only want the initial fees, after that your on your own.
I am currently renting from a landlord without any agency involvement and my life is so much easier. All bills are covered including cleaning equipment, toilet roll, furniture and a TV. They are also paying me to help with the garden. Never going through an agency again.
If you can avoid this agency at all costs at least.
Frankie has been so helpful with our applications for our third year student house. So professional at telling us everything we need know and I feel she is a real credit to the CJ hole team. Couldn't recommend enough!
Waited 9 months for CJ hole to repair our shower.
Now, we have not been able to shower at all for over a week and they are ignoring our emails.
It has got to the point where I have had to contact the council to do the repairs.
I have previously had issues with CJ hole sending unannounced contractors (with keys to our house!) On several occasions.
Do not let or buy from or with this company.
Troy and the team and Knight Frank have been extremely professional and efficient in the sale of my house. Also, it has been very easy just having one point of contract (Troy) throughout the process. The team have been a pleasure to deal with. I can highly recommend them.
Knight Frank managed the sale of my house with professionalism and courtesy and dealt with what was a complex exchange, keeping on top of the twists and turns to the very end.
The team at Goodman Lilley have been nothing but hardworking, honest, open and supportive through a long house sale/move process. Paula’s advice has been second to none and we are now excited to be buying our forever Home!
An horrendous experience selling our house, I would recommend avoiding using Goodman Lilley until they have got their act together.
We have been chasing them now for three months to push our sale through and still no light at the end of the tunnel.