I have rented, bought and sold through Walmsley. Everything is dealt with efficiently and I have always been kept informed of all developments. Paula, Janet and Simon are always happy to help and provide advice and the rest of the team have been brilliant. Thank you so much for all your help over the years.
Second time trying to rent with this estate agency ,extremely unreliable and dishonest,they let you see properties although you as a tenant are not what the landlord has required
got the house on the market within 2 days and sold it within 12 hrs of being on the market
cant fault them
Poor service to say the least.
First things first I am quite happy to name drop a Mr Simon Gregory for having a terribly unprofessional and sarcastic attitude - I'd say he needs a serious review by his seniors and some training on how to do his job.
After being accepted on a property from there on it was all under Parkers terms to suit their needs and their needs only. They tried extremely hard to rush the sale of the property where I hadn't even had a chance to book a survey in!
Simple questions I had about the property which should have been communicated from Parkers to the Vendor were complexly ignored leaving me none the wiser.
Parkers were also quick to get into contact with my solicitors even after I had asked them to hold off a week in doing so (which I got charged for thank you very much) it clearly wasn't a priority for them for me to even be able to arrange a survey for a house I was buying?!
Commission chasers and poor salesmanship, sheer lack of any understanding of decent customer service.
Resulted in myself withdrawing from the sale which I'm sure left a very unhappy vendor!
We are in the process of letting out our first property to rent. Elliot G has been great with customer service and helping us with all the issues we have needed solving. He is polite and communicates well. We are happy with the progress so far.
Abbie Elizabeth Lambden
NO SHOW!! on an arranged viewing Totally disgraceful. AVOID!
Had booked in a viewing for with "Ryan" Q2 1bed flat for 12:00 30/09 Reading
11:50 arrived 10 min early, no one at the buzzer.
12:10 call received that "Josh would be there in a moment"
12:20 called again and was informed by "Ben" that Josh was inside and he would come down (complete lie)
12:30 called to say I'm leaving..And that they missed a solid buyer...
Total of 1 hour wasted.....disgraceful!!
This is no way to conduct viewings or serious buyers.. Totally bad service and even if I liked it I would have been put off by
Prospect management you need to avoid scenarios like this farce today....
Please speak to "Ben & Josh".. to see how they can improve and avoid...
Will be avoiding in future
We found Levi to be a very proficient and professional letting agent. He worked very hard on our behalf and was able to accommodate a slightly early check-in which was a massive help to us. Would highly recommend Romans Tilehurst.
Stay clear, don't believe they can get you more money than another agent! My elderly mother recently used Romans to try sell her property, Romans valued the property £25,000 higher than three other agents. When my elderly mother asked if it was realistic to get the higher price Josh (manager) said he could guarantee he would get the price he quoted. Their fees were DOUBLE the other three agents because "they know they'll get a better price". Within 10 days they were telling my 78 year old mother who is unwell to drop the price!!!! So they signed her into a 20 week contract which she could not get out of. She is incredibly stressed from the situation and has withdrawn her house from the market but can not sell until the 20 weeks pass -
We recently purchased a house sold through Whiteknights and found them to be helpful and communicative. We were mostly in contact with John who was friendly and quick to act. The sale took a long time to go through and John seemed to be effective in encouraging action in those who were being tardy, and getting everything completed.