I am delighted to recommend unreservedly Whiteley Helyar as a first class Estate Agent in Bath. They have recently been extremely professional, helpful and efficient in providing expertise advise in dealing with my property negotiations and have surpassed their brief. My dealings with this estate agent in the past have been equally outstanding. Rupert and his team are a credit to the company.
Bought a house via these guys. No complaints at all. Rupert was a great guy to deal with.
We used Mark Naylor for both the purchase of our house and its rental for a short period. They were a great team, really responsive and helpful and I'd firmly recommend.
Do not rent accommodation with this estate agent in Bath.
They do not inform you 48hours before visits to the property, attempt to steal your deposit money when you have left the property in a very good condition and do not contact you to inform you about unpaid bills for years after you have moved out. We nearly had debt collectors after us because of their incompetence.
Molly was pretty thorough, clear and helpful throughout the letting process. She outlined the requirements and followed up with every step to ensure everything went smoothly.
A few snags happened as they always do but she was quick to find fixes and let me know what was going on.
It has been a painful experience dealing with Andrews. Unfortunately we really liked the property and decided to rent however I would not do business with Andrews by choice.
The were pushy and rude stressing numerous documents, credit checks, trips to bath to sign & show passports - rushing to complete before the end of the month. Then surprise surprise we get the keys and no one cares anymore!
They use associated companies to do handover, inventory, credit checks therefore communication has to be repeated numerous times with various people/ staff.
Moved into the property and still awaiting to sign inventory and discuss all things previously agreed to be completed. No garage key, boiler room/ cupboard lock broken - (carbon monoxide alarm went off 2nd day and couldn't get in to turn off) various paint/ plastering marks agreed to be touched up prior to move in etc etc.
Been in communication various times with Sarah who is 'managing' our property, however I am always the one calling, chasing. When I asked what was the latest with everything on the inventory and when will everything be completed the response I got was 'can you put everything that was on the inventory in an email?' - Sorry is it too much effort to get the report form the company YOU CHOSE to do the handover with? Or shall I the client spend another hour going through everything for the third time for you?
Still waiting for all of the above to resolved, moved into the property 15 days ago.
Received an email from Andrews asking me to leave a review - So as you requested Andrews here is my feedback!!
The Apartment company were great and helping me find, purchase and advise through my entire purchase. A particular shout out to Dan who was most knowledgeable about the properties we viewed and surrounding area, also Sharon who was great in helping after purchase price agreed. ! Highly recommend Apt Company!
Appallingly incompetent. In the six month tenancy we've had rudeness, poor communication, sending our customer data to unknown third parties, and finding drugs in the property at check in. The worst business I've had the misfortune of dealing with.
UPDATED REVIEW: My partner and I have had a few issues with Andrews due to their short staffing at this moment in time.
Our main concerns have been with the company they hire to gather and check references. The Lettings Hub caused us many issues through technical faults and lack of help. They have now redeemed themselves by offering more application support, but only after I reached out via social media.
If you feel you need more assistance than what is provided by The Lettings Hub call center, contact @LettingsHub via twitter and ask to speak to a client relationship employee as they are very helpful.
Much happier with the service now.
The documents they used were buggy. And then once you did sign up with them they refused to do anything and just refer you to the landlord which negates the whole point of a letting agents.
Swapped our handler without saying.
Hung up on my housemate.
Generally rude and obtuse.