My experience with Alex Neil has been average. They do the required amount of work as per any tenancy agency, and fix things as needed. Their fees however are complete extortion - they made us pay £500 to switch a tenant on the contract, and even charge £60 just to give a reference to another agency! I have lived in numerous residencies across London using different agents and I've never seen such high fees (the fact that there are fees for tenants at all is bad enough, but they have completely taken advantage of this). Given the extremity of the fees I would avoid going with them again and would suggest any future tenants to look at the fine print before signing anything (and make sure you have the fine print, as they only supplied this to me when I requested to see it). Overall leaving feeling completely ripped off.
We had a pleasure of dealing with Lisa Rex and were very satisfied with her service.Very pleasant and professional worker, she kept in touch with us all the way and answered our questions immediately, and tried to do whats best for us.We wish all the agents worked the way she does.The experience with her was smooth and easy.Thank you very much.
My husband and I recently booked a viewing with Morgan Randall as part of a full day of viewings in Isle of Dogs and Mailen Andersen was by far the best agent we had all day! It was clear from the first phone call that she was good, but during the actual viewing she went out of her way to make us feel comfortable. She arrived early for the appointment, greeted us with a smile, offered to take pictures for us when our phones wouldn't work and gave us really good information about the area, property, landlord and previous tenants. Although we decided to make an offer on a different property because we liked it more, she followed up to get some feedback and to make sure we were happy with our choice. Overall she was very friendly and professional and made the overall experience very pleasant. Thank you so much.
It is ridiculous for Daniel Coleman to rate this company as 5 star, The guy is a director at Holland Properties. Coleman needs to wake up and smell the coffee. He likes misleading people. The guy is deluded.
This agency provided a very good service when I was looking for an apartment. Unfortunately, once I moved in, the assigned manager did a very poor job at answering our questions and helping us to resolve issues with the apartment. Also, they produced quite a flawed check out inventory report (a few items in the apartment were marked as "missing"). They corrected the report eventually, but of course this mistake was not pleasant to deal with.
Excellent service provided by Danny at the Canary Wharf office - he was very patient with us and tried hard to find us a new home. We did after only a month or so of searching and it's perfect for us. Thanks very much!