Bought my home with haart Doncaster and was so impressed how much they helped. A lovely estate agent Sarah Sanderson was helping us through our progress and her strength and determination was a lot better than estate agents in the past I've had to deal with. Sarah really did go above and beyond for myself and my partner. Great costumer service skills and a great team, thank you all very much.
I only selected Poor - Fair because there wasn't an absolutely rubbish option.
I would strongly advise anyone thinking of using Haart in Doncaster to sell your house to stay well clear.... and if you're buying from someone using them I wish you all the best!
I am in the final stages of selling my house and I can honestly say the whole process from start to finish has been a total farce.
Poor communication and updates, Ended up negotiating myself, received several letters with wrong agreed fee stated on them, Drawn out process yet a very small chain, different people dealing with the sale....... I could go on.
DO NOT USE THEM
My first time ever dealing with W H Brown and i have had brilliant service especially from Bethany who has been friendly, very honest and very punctual with paper work and coming back to me regarding any questions i had or issues about the property! i couldn't recommend or thank her enough for helping me get my dream home stress free!
Terrible service from this place. They promise the earth, get your house up for sale and then leave you to it like they're not bothered. Didn't get us many viewings, house is now stc but every time we ring to find out why there's a delay we get fobbed off with different stories. We have had more contact from the estate agents we are buying through to be quite honest. This lot are completely unprofessional and unbothered and if we managed to get moved at all it will be a miracle and no thanks to any work on their part.
Ian Bisatt helped me find a mortgage that was suitable for me and there was also £500 cash back and a free valuation! He kept me up to date all of the way through the process and was very flexible with appointment times which was great for me too. Thanks again.
Would avoid at all cost.
We just bought a property advertised by Reeds Rains, the house is lovely and we’re over the moon with it, but the level of service provided by the company is a joke – extra charges hidden in recommended solicitors fees are not something you’d expect from such a highly respected company, and it seems to be a common issue so beware!
Once the offer was accepted they recommended a solicitor who they worked with all the time and the original quote looked decent so we decided to go with them (the solicitors themselves were great!). Upon the arrival of the official solicitors quote I noticed that there was a fee on top of the total cost which was supposed to be paid (on top of the referral fee!!!) to Reeds Rains if we take out a mortgage as a 'mortgage referral fee', that was £150+VAT - may I add that we already had our mortgage application in place so we didn't use their services for that at all. When I questioned it with the solicitors they told me that this fee is being enforced by Reeds Rains themselves and it is not for any additional work the solicitor would be doing. I was advised to call the estate agents and asked for it to be removed... and that's when the fun really starts! NOT ONE member of staff could give me a reasonable explanation as to why that fee was on there and what exactly it was for ‘oh, it’s just a standard fee, it’s always there’ is what I got… I wasn't prepared to pay it if it was money for nothing. I couldn't understand why they were trying to squeeze extra money out of me when they are already getting a nice amount out of the sellers. I was told over and over again that it’s for handling the mortgage, but when I read through the paperwork that was already included in the total and this referral fee was for no additional work on the solicitor’s side. I instructed the solicitors to question what the fee was exactly for, the answer the solicitor got was ‘we don’t know, we’re looking into it’… as you can imagine I was far from impressed! I informed the estate agent at that point that unless I get a solid explanation for it I am refusing to pay it… This went on for weeks.
After about 6 weeks of constant phone calls to Reeds Rains (they were incapable of returning a promised phone call, every single time), constant upset and added stress I eventually had a call from the manager to say that the fee was waved, this was followed by a promise of an email confirming this to my solicitor and myself to make it official - yet again, I had to chase it a week later because it was forgotten about!!!
If you are looking to buy via Reeds Rains and decided to go with their solicitors, do it, but make sure that you check your paperwork because they will try and sneak an additional charge in there. £150 +VAT may not be much in a grand scheme of what you have to pay but why should they be allowed to get away with it!
Customer service in general was decent enough but I cannot highlight enough how unprofessional the management was - I was even told 4 weeks into the process that if I didn't like the fees I was free to go find a new solicitor - after they recommended me this one!
If i could leave a 0 star review I would...
-10/10 would not recommend and will certainly not use in the future.