Great company after having an awful experience with Barton's I switched to 2roost. They got me far more viewings and really helped in anyway they could. Would certainly recommend if selling your home. My property sold in matter of weeks. Great service and very professional.
Really disappointed by the service we received from 2Roost. Viewed a house we really liked, phoned to say we wanted it, told we were ‘top of the list’ and ‘the only ones interested’ and they’d keep us updated when all work had been completed, so we could do the paperwork.
Two weeks later, no news, phoned for an update, only to find the house has gone to someone else who viewed it when we did, but 2Roost hadn’t informed us.
We were sat here thinking we were sorted, after several stressful let downs with other estate agents. It all seemed very dodgy as they never quite got the details right every time we phoned, and we felt totally sidelined.
We understand the housing market is competitive, but honest, clear communication, with good customer service goes a long way. This, unfortunately, was not our experience.
We recently sold with Saxton Mee. I have sued a number of estate agents over the years and think this was probably the best. James who valued our house and secured our account was knowledgeable about the area and gave us a lot of confidence in the company. I have to say though it was Sarah McDonagh who acted as our sales negotiator who really sets this company apart. She was proactive, efficient, and extremely capable at every aspect of her job. Her calm competence and good counsel took the stress out of the experience and I would recommend the firm strongly based on my experience with her.
Unorganised! As soon as they have your money, they don't like to hear from you, won't do anything for you, even though it's the people who rent who pay their wages and enable them to exists as a company. The customer service is terrible, they don't return calls or emails and then defend themselves when you try to ask them to get something done. Don't rent from Saxton Mee.
Saxon mee. WOW THANK YOU. Lewis and Denise sold our house within a week. Kept us up to date on all the enquiries. Absolutely professional in everything they do. Not for one second did anyone come across in a negative way. People need to take responsibility for their own actions rather than passing the blaim onto the easiest target (Denise) They are a top agency that deserves top marks. Thanks again guys on behalf of philip Johnson. Regards Caroline Johnson
I am incredibly disappointed in the service we received throughout the purchase of our property. We have exclusively liased with Denise and found her attitude towards us and the progression of our purchase offhand and her completely uninterested in providing even decent customer service. Every encounter has been hard and frustrating. There is no personality in the service we received and found her attitude over the phone and in person abrupt and outright rude. Picking up our keys was an absolute disaster with no communication between us and herself whatsoever. Resulting in a very stressful afternoon on what should have been a happy time in moving into our new home was ruined due to her uncaring and blasé attitude. I would never recommend this agent to anyone. Perhaps a re-evaluation on what constitutes decent service and a touch of compassion is needed.