Brilliant service at this estate agents. Friendly staff always soon as you step inside the door. Sold our house in days couldn't ask for more. Well done, you deserve all the business you can handle.
Really disappointed by the service we received from 2Roost. Viewed a house we really liked, phoned to say we wanted it, told we were ‘top of the list’ and ‘the only ones interested’ and they’d keep us updated when all work had been completed, so we could do the paperwork.
Two weeks later, no news, phoned for an update, only to find the house has gone to someone else who viewed it when we did, but 2Roost hadn’t informed us.
We were sat here thinking we were sorted, after several stressful let downs with other estate agents. It all seemed very dodgy as they never quite got the details right every time we phoned, and we felt totally sidelined.
We understand the housing market is competitive, but honest, clear communication, with good customer service goes a long way. This, unfortunately, was not our experience.
Very good service, all the staff Mandy, Linda, Helen, Abi, Sue and Jo have been brilliant. I had my investment property on the market with another agent for 6 months. Haybrook acted as a second agent and have just sold the property for the price i wanted. I will be instructing them to sell my family home soon as they have done such a great job. Communication has been excellent and they are a pleasure to deal with so i would highly recommend them to anyone.
The Hillsborough branch and especially Jo really made the process of finding a house that much easier. An occasional call just to find out how we were getting on and if any new properties had come on the market made us feel cherished. We are now on the final hurdle of buying our first house and without Haybrook we couldn't have done it.
We recently sold with Saxton Mee. I have sued a number of estate agents over the years and think this was probably the best. James who valued our house and secured our account was knowledgeable about the area and gave us a lot of confidence in the company. I have to say though it was Sarah McDonagh who acted as our sales negotiator who really sets this company apart. She was proactive, efficient, and extremely capable at every aspect of her job. Her calm competence and good counsel took the stress out of the experience and I would recommend the firm strongly based on my experience with her.
Unorganised! As soon as they have your money, they don't like to hear from you, won't do anything for you, even though it's the people who rent who pay their wages and enable them to exists as a company. The customer service is terrible, they don't return calls or emails and then defend themselves when you try to ask them to get something done. Don't rent from Saxton Mee.