We are a repeat customer with cook residential and wouldn’t sell with anyone else. They are prompt and proactive in achieving you a price more than you hoped for, in very different market conditions. As a buyer we registered with every agent in town but they were the only ones calling us as soon as a property came on the market, they know their clients requirements so well no time is wasted. Yet where they excel is keeping the sale together through frequent communication with all parties involved, especially as our onward purchase fell through and we still kept our buyers thanks to cook residential where momentum was not lost as our agents. We ended up buying with cook residential as it’s clear why they achieve more instructions than other local agents, they excel your expectations of your local estate agent-expert local knowledge and experience. Michelle has created an amazing team.
Considered using them to sell my property. They were quite pushy. If you don't go with them, they will repeatedly phone you during working hours, for many weeks, which can be irritating.
Best agency I have dealt with. Know the market inside out. Really helpful. Nothing is to much trouble. Really efficient but also really care.
I sold my house through them and got a great price via the perfect launch and got well over my Guide price then they advised me on what to buy and now I’m working away have just rented out my house with the Lettings team. I used the lady (Emma) who does the mortgages and she was really good as well!
Not very professional she came to the meeting late then didn't send the feed back until a week later after I emailed her and her reply was she forgot so I am not going to trust them to put my property on the market.
I had the pleasure of dealing with Hayley Wilks from Knight Frank Cheltenham, who pulled out every stop to ensure the sale of my apartment went as smoothly and quickly as was possible. Hayley has a genuine desire to give a fantastic service, she kept me updated throughout the entire process and she was always available to answer any questions along the way. I cannot recommend Hayley and Knight Frank enough and would always go back to her for any future property transactions.
We have recently sold our Grade 2 Listed flat with Knight Frank (sole agent) who have been hugely professional throughout. Hayley Wilks and the team have a lot to do with the outcome. There are several reasons why we would recommend them and here are a few of them.
There is a specific manager for the sale of flats - ensuring up to date knowledge of the market. The marketing was of a high standard and in various media forms, we were even sent a copy of the magazine!
They provided adequate detail to potential customers even those who had little time to arrange.
We were offered the opportunity to sell 'off-market' first.
Keeping us informed of every detail regarding all aspects of the sale and then right up to exchanging contracts - staying in contact with solicitors giving a nudge when required - which for some this can be invaluable.
We cannot recommend Hayley and the team more highly....
It has been a pleasure to deal with this firm who seem to attract an interesting and varied range of properties in Cheltenham. Everyone from the management down are extremely helpful and friendly and they provide good honest feedback to vendors and purchasers alike.
No availability to view a property for over a week... unbelievable. Either under-staffed or too busy - either way I wouldn't sell my house with them!