Very professional and easy to work with. Far better experience than other letting agencies in the past. Would recommmend to anyone.
Very dissapointed..Looked at a perfect house wanted to take it with an income well within the criteria and also savings in excess of the required amount my Mother and I where refused.She being an intensive carer for terminal patients and myself with a disability we where not treated as we feel we should have been ...We where told to pay 6 months up front and then again a further 6 months at 4 months if we did not fit the criteria or tick the correct boxes, yes I have a disability I am young but I was more than able to pay the rent with my Mother .. she has a contract and self employed accountants def not able to give a good review...Contacted several other agents in the town for views on this and they all agreed this was not handled well .
Best estate agents I've met. We couldn't buy our new house without their mortgage advisor
They were helpful and professional. They kept in contact throughout the whole process and offered advice where needed. The only issue that we had was that they left our advert up after we had asked them to take it down, but we didn’t mind too much and they took it down once we reminded them.
Andrew's have been very professional and accommodating. We were selling a rental property and they worked with the tenant to schedule viewings and agree a sale. All in all a smooth transaction plenty of interest generated from their excellent sales particulars and a confidence to get a sale price agreed near the initial valuation
Been renting with them 6 years and always had the best service. Lovely to chat to and excellent communication when liaising with the landlord.
I had to take a moment to note the deeply frustrating and inept service we have had from Peter Ball. I phoned to ask about viewing a property for sale on Keynsham Road last month and spoke to a certain agent in person, who was meant to find a suitable viewing time that week. I asked him to please email rather than phoning, because I was about to leave work and would not be on my phone for a while, and I said I would email back to confirm which times would work for us.
I never heard back from this agent until a week later, when, without further email or phone contact, he sent me an automated message noting that I had been removed from the agency's mailing list!
We are still looking for a place, and have had much more professional service elsewhere, but this has been enough to simply avoid looking an anything listed with Peter Ball in Cheltenham.
I have to hope this is some isolated case and that this feedback will be helpful, but our time is precious. Caveat emptor in this case!
Cook Residential successfully sold my house in Cheltenham when the situation was not straight-forward. However, the team at Cook Residential helped me to sort these problems out by liaising very closely with my solicitor and then produced a successful sale. This managed to keep the chain intact -there were many relieved people!
I am very grateful for all their help. At all times, the whole team were extremely professional, knowledgeable and helpful. Their extensive knowledge of the local market really makes a difference!
Michelle Cook and her team gave us a class leading service during our dealings with them over the past 9 months. Communication and advice were exceptional and we would thoroughly recommend them in the future. Well done CR.