We are a repeat customer with cook residential and wouldn’t sell with anyone else. They are prompt and proactive in achieving you a price more than you hoped for, in very different market conditions. As a buyer we registered with every agent in town but they were the only ones calling us as soon as a property came on the market, they know their clients requirements so well no time is wasted. Yet where they excel is keeping the sale together through frequent communication with all parties involved, especially as our onward purchase fell through and we still kept our buyers thanks to cook residential where momentum was not lost as our agents. We ended up buying with cook residential as it’s clear why they achieve more instructions than other local agents, they excel your expectations of your local estate agent-expert local knowledge and experience. Michelle has created an amazing team.
Considered using them to sell my property. They were quite pushy. If you don't go with them, they will repeatedly phone you during working hours, for many weeks, which can be irritating.
The service from Andrews was superb for our sale and purchase.
The customer care, professionalism and attention to detail were excellent, from the initial valuation, through to arranging of viewings and the weekly progress updates once we had agreed our sale and purchase.
We were particularly impressed by the way they rapidly arranged new viewings when our first buyer pulled out (through no fault of Andrews), and we also liked the Sunday viewings option when we were looking at properties.
We would have no hesitation in recommending Andrews, Bishops Cleeve to others.
I was registered with Andrews Estate Agent (Bishops Cleeve) with respect to finding suitable rental property in the area. I have been registered with them for over a year now and in that time no properties were brought forward for consideration.
The only time I had dealt with the Bishops Cleeve branch was in relation to a property that I had found and gotten in touch with them about to arrange a viewing. Unfortunatly, it was not suitable on the basis that I was looking for a property at least a month down the line (to account for moving cost), which I was told that they would need someone who could commit within a week.
Don't get me wrong, the customer relation skills of all who work there is very good. What a shame that the security deposits and rent prices are astronomically high for the area, not to mention general service and aftercare for lettings (or even acquiring a letting) is greatly lacking!