I was looking for a property to rent. Lydia Beesley was the agent that I dealt with. I found her to be very professional, extremely helpful, efficient, and honest. She took time to listen to my concerns and needs, and she went the extra mile to find me a place. Lydia Beesley is an asset to Foxtons. I have no hesitation in recommending Lydia to any prospective clients.
The worst experience I have ever had in dealing with estate agents. Both of these guys were the utter epitome of slimy estate agents who do not care about you and quite literally just want to take your money. From booking the first viewing - I called on a Saturday and spoke to David Morgan who agreed to do a viewing on Monday (there was no mention of having to ask the current tenants to confirm from him, he just just out-rightly said it was booked) - I did not recieve a confirmation email all the way up until the Monday 10am - (the viewing was booked for 11am) - so ended up calling the the branch again who had NO record of me even calling to book! Eventually one of the staff members traced the call back to David’s number (this staff member also said this is quite usual of David’s behaviour). I eventually saw the property and my sister too and we both agreed to make an offer. Suddenly, David messaged me to say the flat is only available THREE WEEKS after we already agreed to move/the date he told us and blamed it on the current tenants. I said we would have to think about it but he ended up being very pushy with his words in forcing me to extend my current tenancy as “It would be a great price to get this one in The Sphere so hopefully you can accommodate those couple of weeks?” (I have the text messages). I didn’t hear back from my current agent immediately with regards to extending and David was even saying he would get in touch with them himself! So unpleasantly forceful! As if it ends there. Me and my sister decided to make an offer and David asked us to come back to the office where his colleague would be to put down the offer etc as he stated he couldn’t(?). Waiting at the office suddenly his colleague “was out at a viewing” and “couldn’t get in touch with him”. So we decided to leave and agreed I would get a phone call in the morning the next day to confirm the offer.
The next morning I revive a text message form David to say he was “suddenly off sick...and at the GP” and that someone else had put an offer in so we would have to make our “best offer”. I cannot believe this...It was promised that this colleague “Ketan” would be calling me at 9am - obviously I didn’t get a call and had to call the branch around 11/12? Maybe even later to be called back. When Ketan eventually called me back he asked me how I could be helped? Surely he knew that we were trying to make an offer since yesterday and that he was supposed to call me at 9am!? No apology at all and in actual fact he was rude and obnoxious and pushed me to increase my offer and length of contact without a break clause saying the landlord would “take the best offer”. Before the phone call ended I asked when he would get back to me on whether the landlord would accept or not, he said by the end the of the day - this was Friday 6th July, it’s now Thursday 26th.... and nothing. I did not call to enquire because quite frankly we had had enough, luckily we have found a beautiful place to live now but stuck with an extra two weeks rent to pay at my current place due to the awful cut-throat behaviour of these two staff members of Foxtons - mainly David Morgan. Our whole experience with this agency has been absolutely disgusting and I will genuinely shout to the hills and back to everyone NOT to use them.
I have used Knight Frank for a recent property transaction and I would highly recommend their service. I found it very refreshing dealing with an agent who was extremely honest, prompt and had excellent attention to detail. I wouldn't be so complimentary about other companies I have worked with in the past. Knight Frank more than justified its great reputation
Luke de Rougemont
Extremely unprofessional service on lettings, extremely ignorant agents. dont do their works. Very regret that I rent with them. We have to call them day to day in order to get informed. ??? excuse me ?!
go to Savills, they are much more better agents. knight frank is just disappointingly unprofessional.
We were very happy with everyone at Knight Frank and would highly recommend them.
Knight Frank’s communication was poor and often they wouldn’t update us even post a viewing. In 4 months, they had just 21 viewings which resulted in 1 offer well below asking price - we have had better results with Marsh & Parsons in just 3 weeks!
KFH (and Tyrone, and Mo in particular) provided a first class service on my sale. They were great at keeping the chain going (we were a chain of 6!), that had a few hairy moments along the way with one of the buyers down the line. Highly recommended and professional estate agents. Thanks for everything!
Literally the worst service I have ever experienced. Twice I had my viewings (an hour away from my actual house) cancelled half an hour before they were due to happen with no apology. I will not be viewing properties with this estate agent again.
Being brought up in Cambridge, city life had been a bit of a change but the dudes at City Realtor have been awesome guys to deal with. I've stayed with them for just under 2 years and so far they have been nothing but prompt and professional always. I've recommended them in the past to friends and would most certainly recommend again, for sure! London estate agents always get a bad rep but it's good to see an agency with high standards and integrity.
Really poor services. If you have a problem in the accommodation they will take weeks to fix it even after being persuaded daily.
They are NOT communicating between each other even though it is a family business. They have really ridiculous fees for the really poor services they offer. If you don't believe it try and search more reviews on google, most of the people are complaining.