Great attention by Jason Segovia and an impressive range of good options. I definitely recommend them!
Wish I could give 0 stars! The worst experience with an estate agent yet, out of dozens, not that the benchmark was overly high either... our guy didn’t even show up for our first appointment, forcing a colleague of his to inform us he had “locked himself both out of his car and the flat he was showing”. This should have clued us into the absolute incompetence of our agent, since handling keys efficiently is probably the one if he most important aspects of his job.
Stupidly, we rescheduled. He continually proved himself to be wholly unintelligent, taking us both to flats way out of and way under our budget, none of which we wanted to see. It was mildly a kidnapping to all intents and purposes.
The cherry on the cake was when he took us to a flat he hadn’t shown before, knocked on a door, lead us inside, and, to the bafflement of the tenants, proceeded to show us around. About 5 minutes in he left the room, whilst the tenants demonstrated the location of the boiler etc, only to return and tell us he had taken us into the WRONG BLOODY FLAT! Imagine our complete embarrassment in learning that not only was the flat not listed with Foxtons, it was not for sale at all!
He did not even apologise or take ownership for these acts of utter stupidity!
Wholeheartedly DO NOT recommend Foxtons. They only care about crunching numbers and nothing for quality or customer service. AVOID AT ALL COSTS.
We have been letting our flat with Knight Frank in Canary Wharf during the last 2 years and we can only say positive things about Christopher Paxton and the team. Very professional and reliable team that we would highly recommend
They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month (There seemed not to be anyone knowing our case with full knowledge.) Regarding the clauses we were not happy with, they simply just passed the messages back and forth between us and the landlord. All our requests were refused but we had to accept it because we couldn't find another flat in 3 days.
The administration was also a nightmare. They never revealed fees all at once (despite we chased several times) so we always found surprises. Very unresponsive, one simple question took them few days or longer to get back, with scattered answers. The worst was, they made mistakes on numbers, and failed to send through emails because they made typo on the address or had internet drop, etc.
I had an excellent experience using Knight Frank. Benji Weinberger helped me to sell my property and did more than I could ever have asked for in order to help. He was free at all times (even on Saturdays!) and is a really nice guy. I highly recommend Benji to anyone looking to buy or sell a property in St. Johns Wood. Thank you very much!
I have dealt with many estate agents over the years but Jessica Bishop of Knight Frank St Johns Wood has shown outstanding qualities in a challenging market in a cool and calm way. She doesn't rest until the job is done.
Knight Frank were quick and efficient, dealing with my requests with a high level of professionalism. They have so far made my move to London less stressful and took a great deal of pressure off the whole situation.
Did not sell the sub £1m property within a 2 month marketing period. However, they got a decent number of viewings in, the marketing materials were good and the team was relatively easy to communicate with.
My friend and I had a great pleasure to work with Eden to find a flat for ourselves. He was very pleasant, informative and helpful in the process. Finding a flat in London is not easy so it really helps to have someone with a big smile and good energy to help you navigate through the process. Eden was all that- thanks again for the help!
Nathalie Navasothy is by far the worst person I have ever dealt with in estate agency! Everything she has said/done has been wrong from the start.
1.) Breaching data protection, by adding my flat mate into our email conversation which had my banks statements on!!!
2.) Saying the flat was fully furnished, which it wasn't.
3.) Getting the offer wrong on the offer form
4.) The old tenants are moving out on the Friday, so we can move in first thing on Saturday, that was wrong! Tenants are moving out on the Saturday so we have to wait.
Being the assistant manager, you think she could provide a better service, I would seriously avoid.