Thanks to Tom, Daniel, Gary and the rest of the team for all their help in the selling process,
I bought my house with them and then decided to sell it with them as their service is outstanding one. In term of rate they are one of he cheapest one in the street.
Absolutely horrible experience with them. Arrogant, rude and unprofessional in all manner of conduct. Exhorbitant fees, no ownership of fault and the most impolite staff I've dealt with in years. Clueless as to their own duties and responsibilities, with no morals or unbias
Great attention by Jason Segovia and an impressive range of good options. I definitely recommend them!
Foxtons has professional surface and nice friendly agents, but predatory and expensive. Despite paying GBP440 for in commissions which is already at top of the market, they did their best to try to get more money out of me when I used the agreed break clause. I would not use then again. In general I can tell you that you guys are getting screwed in your so called 'free market'. Transaction cost are rampant and clearly favors the more informed agents/landlord. Not the signs of a well functioning market.
Central Estates (in particular Danny Firth) were excellent in helping me secure my home. After nearly a year (and losing out on 3 houses) I nearly threw in the towel but glad I didn’t and moved in on Friday.
Danny was great, always on time, called me with the right houses and didn’t spam me with houses that didn’t fit my criteria. Most of all he’s a nice guy with none of the ‘typical’ estate agent traits. Just wish I’d sold through them too.
Avoid like the plague. Total cowboys
I was part of a contract chasing experience - our offer accepted, survey done, fees paid - only to find out we were one of many.
They basically fed us a load of lies, told us the previous offer fell through and the developer wanted a quick sale - to then demand more money only a month later. A quick bit of research showed us the property was in fact owned by one of Central's Directors and this was a common scam to try and pitch purchasers against each other.
If you happen to be purchasing a newly developed property from them - save yourself a headache and check it isn't owned by Central Estates or their other company 'Castle Barrett'. It will end in tears - trust me!
We've just moved into our new rental. Stow Brothers were really helpful throughout the entire process & the communication was always quick and easy. We've dealt with Hannah and Nathan and they've both been a pleasure!
Really, really, really bad experience. They represent everything that is wrong with the house buying process in this country, and show exactly why estate agents have a bad rep. Initially they appear straightforward, friendly, professional, but the process at the end was a disaster, primarily so because they didn't do their jobs and were only interested in retaining commission and holding house prices up. They failed explain to us properly the lease situation when the offer was made calling explaining an leasehold with an absentee freeholder as good as a freehold. They then they failed to tell us when our exchange date had to happen in order to retain the chain. This "by chance" happened to be the same day as the Brexit referendum. We wanted to wait to see the result to make sure we were comfortable in case we left and everything that from the prime minister to the head of the world bank predicted would impact house prices was true. They chased us all day of the election letting us know for the first time, that if we didnt sign that day, then we would lose the house we so much wanted. Their agent used pressure tactics, calling, texting, emailing, telling us we had to sign and it was urgent and that if we didnt the deal was off. This was the first time we heard this. They knew clearly a negative result would be against our interests and in the interest of their commission and their vendor. For the vendor - I feel bad as if the situation had been explained and managed by the estate agent then we would have probably resolved it earlier and got our head around the result ahead of time. If stow brothers were responsible they would have this conversation two weeks before the referendum not on the day of the vote! As it happens they didn't even speak to us. As soon as we called at 9am on friday (the day of the result) the estate ended the process and said the house was back on the market. They said the "chain had collapsed" which was news to us. Three weeks later house prices in the area are down by c. 5% - had we paid we would have been immediately in negative equity. The vendor was given our email and sent multiple emails telling us how horrible people were and how we should "grow a pair". I lost £4,000 and a lot of time understanding the complicated lease situation that I referred to above, that according my solicitor and another expert I paid to consult was much more complicated than that. Now Stow brothers have removed me from their database as I am not a secure buyer ! The house I was buying was bought in 2014 for 380K I had an offer of 505K accepted on it. I was making the couple selling c. 100K better off. What is wrong with this country when to get on the ladder I have to half a million to buy a flat in Walthamstow and the people selling it feel like they have right to my hard earned money. Stow brothers is everything that is wrong with the estate agent system; they inflate markets, block people from buying when they choose, they put a nice friendly face on it but underneath its the buyers being screwed and them manipulating system as they choose. Do not use this company, or if you do insist they provide you with a single point of contact, they can not be trusted.
Have been really Happy with the service so far. Will Marriott and his team are some of the hardest working people you will find in the industry. 5 Stars purely as I know they put their all into everything.
The worst experience I ever had with a letting agency. It has taken 3 months to get our deposit back after constant dispute and being on the phone almost daily. The team completely ignored us and never returned our calls. During the stay, we had some maintenance issues that were ignored and ended up charging us for the deposit. In the end after endless disputes we got almost all the deposit back. Don't use this agency if you value your time.
We bought our property through Cameron Stiff (Hussein) and sold it through them again a few years later. They are knowledgeable and realistic on pricing, and proactive in driving transactions through to completion which is important when things do not go to plan, as is inevitably the case.
Terrible. They sent me to one address which wasn't built yet, and one address where the guy never showed up to let me in. Never followed up, useless. Sent bad flats that were irrelevant. Staff are rude. Asked 3 times to be taken off their mailing list and they still have not.