The Nested agents seem nice and genuinely decent human beings. They went above and beyond to sell our property. They’d stage the home for us if we weren’t there to make sure it looked perfect. The pictures and video they took were way better than other agency photos on Rightmove etc. They really get how to best market a home.
14 days ago
Very mixed feelings with Nested.
Firstly its a great to see a company trying to break the mold of traditional estate agents, with a advance system which has the potentially to change the house buying market, however a lot of aspects let them down.
I don't think i would have been able to purchase my new property without the advance from Nested, which is the only reason i am providing the 3 stars. The seller wanted a cash buyer ideally, and with Nested's advance we were able to offer that. However, bear in mind the due diligence for the advance they undertake does take some time and our seller was getting very frustrated with us missing deadlines for exchange, but we got there in the end. I have noticed that the maximum interest rates that Nested charge for the advance has more than doubled, and i don't think i would have been able to utilise the advance at that cost.
Everything else with my sale and purchase was stressful and would make me avoid using Nested again in the future. They were so wrong with the valuation of the property, we ended up selling the old property for 25% less than the original valuation. I do appreciate some of the market situation, although the flat was valued right in the middle of Brexit uncertainty, but this had to be revised fairly soon after as they failed to get any viewings, the market then saw an uplift in property sales once the Brexit exit was agreed yet i had to drop the price again as Nested continued to fail to get a single viewing into the property. It wasn't until we dropped the price by 20% that Nested got the first viewing in, just before the coronavirus hit the market. I kept being told that a property is only worth as much as someone is willing to pay for it, but if they are so wrong with the valuation that you create a fire sale with the pricing you make it look like there is something significantly wrong with the property.
Further, communication was terrible at times, both myself and the seller of the property i was buying noticed on numerous times that Nested screen calls. You can call on a different number or withheld number straight after an ignored call and it would get answered straight away. This is unprofessional behaviour.
Some staff are rude and dismissive or queries, with one member of staff laughing at a concern I raised. I was also passed around team members, and i never truly knew who my point of contact was at Nested, i had a contact in charge of valuation, one for marketing, one for showings, one for my onward purchase and these changed over the months. I wanted to be able to call up and speak to one person to get an update not be told that who i was speaking to had to go discuss the case with 3/4 other team members to provide an update.
Unfortunately it seems that they have a set up a business with a great idea, but it is a tech start-up that fails to have agents that are able to value and market a property which in turn means you get significantly less than what they originally marketed the property for. It seems like the majority of the staff were inexperienced.
As i started with, i would not have secured my onward purchase without the advance, but with the increased interest fees and the sale and purchase process i went through i would avoid using them again.
247 days ago