I worked most closely with Giles Sparkes (sale valuation) and Billy Brooks (sale negotiator) regarding the sale of our flat near Canary Wharf. Both are very nice persons and experts in their job. Billy managed to find a good client to make an attractive (= high) offer to buy our flat after a short time of viewing. In short Foxtons managed to sell our old home in order for us to buy and move into a bigger house in 4.5 months, which is a very short period of time in the current market condition in 2018 (i.e. before UK leaves the EU in March 2019). Our experience showed Foxtons at their very best. Giles, Billy and other members in Canary Wharf took many people to view our flat, e.g. there were 10 views in the first week versus 5 views in 2 months with another smaller estate agent we used prior to Foxtons. When it came to the final few weeks before completion and it was very tense because we needed to keep our buyer and made sure that person was happy, Giles helped Billy to work with all solicitors (my buyer, my vendor, and ours) and all estate agents in the chain to get things done quickly, i.e. they almost did the job of the other estate agent in the chain. Once in a while, I also talked with the manager (Mr. Thomas Holmes) of Giles and Billy, and it appeared that the whole team was very aware of our flat and its current situation. This is the main difference between Foxtons and our previously used estate agents who usually did not have the capital and human resource to rigorously and intensively get the job done quickly. There were ups and several downs along the way, because there were in total 3 buyers who expressed interest, put down (and some withdrew) offer, but Foxtons (especially ones at Canary Wharf Office) is worth every penny of their fee.
LIARS, POOR MANAGEMENT.
I made a huge mistake by letting Foxtons to manage my property.
1) Tenants never set up utility bill accounts, so I ended up paying utility bills after they moved out.
2) It was clearly stated in the agreement that no pets were allowed, and the tenants informed Foxtons in the middle of their tenancy that they've found a kitten on the street in Canary Wharf and they'd like to keep. Foxtons staff forwarded me the information and asked me for permission, I said no. But tenants kept the cat in the property for 8 months anyways.
3) Tenants lost a set of keys, it costs me £30 to get a new fob. But when I asked Foxtons why was there a single set of keys for my 2-bed flat (rented to 2 tenants) they said they looked into the file, yes they definitely only had one set of keys and given to tenants only a single set of keys. (They didn't count the set of keys when tenants returned them and they LIED in my face multiple times insisting on this.)
4) Former tenants were oversea students doing 1-year masters (meaning they only have visa for one year), but Foxtons made a 2-year contract with 1-year break clause anyways. Smart move. They don't care about your property, they just want to make money and by not doing their work.
5) My property was clearly damaged and they didn't care to address that.
6) They are really rude when they are found screwing up, when they see that they cannot make money off you again they just don't care to keep their decency.
So clearly, if you are a tenant you should go with them since they don't care about the property much you can do whatever you want. But remember, you are renting someone's beloved home, someday you may rent your place out as well and wouldn't you like your tenants to take care of it?
But for property owners, please avoid using their service. They are just a bunch of liars who don't care about your property at all.
You see, we pay you management fee, and we pay higher fees to you because we sometimes think higher price means better quality of service, and Foxtons taught me that what I thought was clearly wrong.
Alex B was very helpful throughout the rental process and kept in touch with us at every stage. It's been a much smoother and easier process than when I've previously worked with other estate agents. I'd recommend KFH to others looking to move!
The experience at first was really good, we moved quickly and liked the flat given we knew some work needed to be done to it. The day we moved in the place had not been cleaned because KFH forgot! By this time we had been to the local supermarket, purchased £20 worth of cleaning products and started to clean it ourselves, when KFH called they said they can organise a clean but for £265.00.
Since moving in, the mattresses have been uncomfortable, one of the bed frames is totally broken, no one even explained how the transfer of bills work and what companies we need to speak to!
We have put in multiple requests to sort all our issues out which have been listed on multiple emails and chased / called daily but yet, no one actions this and they are "away from their desk"
The journey was smooth at first however, anything after that is the worst service I have EVER received. My family own an estate agency and this is not how things are run! It is terrible, unprofessional, poor and I would think twice before using them again!!!
The Team at KFH in Earlsfield have been awesome. Ryan, Tom and Rebecca have all been working with us to sell our flat, and we are continually impressed by their professionalism; responsiveness; and the duty of care that they display to ensure they are always looking out for our best interests. We truly feel like we can trust them and that they will give us the best advice in selling our property, and potentially even buying our next home through them. Couldn't recommend them more highly.
Absolute shocking, This company doesn't know its arm from its arse. Great at getting you into a property but once in absolutely no help. I would look to work with a better company.
Hello , we did find them via your site with 4 other estate agents that looked interesting . we did meet 3 and James
Bostock was listening and had the right answers and sounded knowledgeble . We took him and 5 days later we had an offer and did accept it . So all good and done.
Everyone at Central seemed to be friendly and polite.
Saw A-Ha unplugged. They were fantastic.
Venue was full and that creates a great atmosphere.
Staff were friendly and helpful.
Security was tight on entrance.
No food or drink was permitted on entry making food and drink inside expensive. £4.50 for a bottle of coke normally £1.20 in most shops.
Well worth the visit and am looking forward to going back.
I recently attended the Bryan Adams concert at the O2. The public transport to and from the venue could not be faulted and was simple, even after the concert ended when everyone was leaving. However my experience at the concert was one I had never come across before. Being a regular attendee of Bryan's concerts I was expecting a great time. However, when my friend and I stood up to dance we were asked to sit down by one of the staff!! We refused. After all, who goes to a concert and sits down?!
Apparently the problem was that we might fall and "the only way is down". Our seats were up in the gods and to be honest we could only make Bryan and his band out from the top of their heads. The only large screen was also directly behind the stage, so we couldn't see much of that from our side facing seats either.
I pointed out to the steward that we were not teenagers and could look after ourselves. Also that I was not advised either when I purchased the tickets or when I received them that dancing was banned.
All in all our experience of the venue was very poor. We will not be returning! Bryan and his band were of course top notch.
I have rent a flat during 4 months.
Jay helped me to settle, he was ready for every questions I had or problem.
Every thing happened well,
If you are serious and respectful, you can choose this agency.
Be very careful with this cheap agency they try to charge my friend to get tenants reference. they text her telling that an agency asking for reference for her and without a fee payment they wouldn’t give any reference