Great service from Ash throughout the purchasing process. He was incredibly responsive, personable and helped to keep things on track. Ash and his team were readily available to speak on the phone/email and there was never a time that we couldn’t get hold of someone. Thank you, Ash - we are very happy in our new home!
Worst letting agency I have dealt with!! Absolutely recommend to avoid them! I recently rented as a private tenant. Since day one we had issues within the condition of the property (absolutely filthy, no cleaning have been made and presence of dump and mound) and they have been unhelpful, rude, not answering at our phone calls putting on hold for so long. Worst moment was when I finally finished the contract and found another house, they asked to leave my full deposit for expenses without sending the correct invoices of what these expenses referred to, considering I left the house better way I found it! Also, since I rented with them I am disturbed by cold calls almost everyday , I think they sold my details to other parties for surveys. Please avoid them!
Really have appreciate the support from this company (especially Jasmyne Devereaux, with whom I have mainly dealt) and would not hesitate to recommend. They have been very quick at responding to queries and their professionalism always shines through. It is a first class service run superbly!
Dealt with Alex and made an above asking price offer and sent a my mortgage in principal to him was assured it would take 24 hours to get back to me, that was on a Thursday......... fri, sat , Monday and still no word from Alex. Which I was upset about as I had told about my sons motorbike accident and the fact his paralysed now and I need a house close to my work to be able to take care of him......Monday I rung 3 times only to be spoken quiet abruptly to be a female who kept telling me i was ringing the “ Letting number “ and couldn’t slam the phone down quick enough. Even though it’s the only number .
Alex was suppose to be in the office again at 1 so by 3.30 I again called and hey presto Alex. Which I was hoping was no news was good new but only to be told he had just got off the phone with the sellers and they had excepted the other offer as they had upped the price over the weekend but when I had spoken to Alex at the weekend he didn’t mention non of this as I would have upped my offer too. I asked why he had not given me the opportunity to increase my offer rather than just shoot me out of the water, again a lot pathetic chat about nothing ( basically telling me lies ). When I asked to speak to the manager Alex said he was busy on the phone yet when I said I’d wait he the turned round and said he went into the office and he wasn’t there. Cannot believe how such a bunch of people can carry on like this- 100% un-professional, no communication skills, they have failed to even give a proper, fair service to all customers.
I would never be wasting my time with them again as they seem very selective in the sales. Personally I would warn all to go else where as talking to others this estate agents is not great for reliability anyway,
Karl has been absolutely superb in what was quite a long purchase process. From start to finish he has been refreshingly honest, informative, and a great communicator and mediator. Very very highly recommended! Thanks Karl!
Rented accommodation through Fenn Wright, great at the beginning. When it came to the end of tenancy, nightmare, was given incorrect information several times. After being put through to 3 offices across the UK I am still awaiting for the actual responce.
Get Agent helped me compare the different rates for all of the agents rather than just relying on ones I had heard of before. I did actually go with a well known agent but knew that I was getting a great deal.
Get Agent was easy to use and I have been very impressed with the level of professionalism.
Good friendly and helpful service, especially Mick & Emily. I was in a bad situation at my previous address with awful neighbours. Feeling better already and knowing they don't just let to anyone! So have peace of mind that you will be living around decent tenants. Michael Williams 9/10/20
My daughter has had nothing but trouble from them in as little as 6 weeks!!!! An issue over something so small that was easily rectified by another member of staff however the original agent was a man who threatened my daughter and even swore down the phone to her boss when he called to rectify the matter as she was constantly crying at work because she was being bullied and threatened to be kicked out of the property for something that wasn't even an issue when another member of staff took over the complaint!
DISGRACEFUL - only after a quick buck! The other member of staff admitted that the agent dealing with it first is known for using bully tactics to get the tenant out the property so he can re let and make commission again on the re letting fees!!
STEER WELL CLEAR!!!