After being let down by another estate agent and frustrated with set-backs in trying to sell our beautiful flat by the sea, we went to Lovett Bournemouth Branch for a fresh start. They have been very enthusiastic from the start in relisting our property in a short space of time and with great quality. Throughout the process, I have been kept well in the loop on a regular basis with what was happening with the sale progression and situation with the rest of the chain. I want to especially thank James, for taking care of the viewings side of things, David and Julian, who took care of the sales progression. I felt they are very professional and knowledgeable and would recommend them, as well as Lovett in general, as a reliable and trustworthy estate agent to take care of the sale of your property.
king cheung tso
They never reply my emails unless it's for their convenience. It was added in my tenancy agreement that nobody will visit the property without my permission and they tried it a few times. Even after we made a lot of complaints about it, there was once that we found one employee inside our home! The guy didn't even apologised properly for it... It's not possible to trust them...
I would like to thank Antonia and the rest of the team at Bournemouth for how well they have treated. I was a buyer. Unfortunately, the purchase fell through and I moved on. However, Frost and Co were fantastic throughout, keeping me up to date and were happy to explain everything in terms I understood. I did not realise quite how good their service was until I compared it to the service I am currently receiving from an alternative Estate Agent. Frost and Co were kind and treated me with respect, which is very much appreciated by a first time buyer. I have already decided that if and when the time comes to sell my flat in the future, I will approach them first. Thanks again Antonia and team :)
Very poor service from start to finish with Frost & Co. from a tenants perspective. Always sided with the landlord, definitely one to avoid if you're a tenant.
The letting team at Winkworth Westbourne are professional and offer an excellent service. I deal mainly, with Mel and Katy and have always found them friendly and very helpful. Without fail, they always go the 'extra mile' to sort any queries! In their safe hands, I confidently entrust the management of my properties.
Ten months ago I wrote a review on the Facebook page
I did it in desperation hoping this would get me my deposit back quicker
and just as I thought it did and it was given back to me the next day.
However since then I have recently moved again and used them as a reference and to my shock I was told that the agent responded with....
" they wouldn't rent to me again"
Nothing to do with miss payments or property damage or complaints.
It would seem that I have been victimised by writing a review!
Luckily I knew the new estate agent and was able to explain to them. ????
In a time where it's hard to buy and renting looks like something many of us may have to do for a few more years, this agent was prepared to ruin my chances of having a home.
Bournemouth is a small place and I don't believe you should have to put up and shut up.
My review has since been hidden but I will not allow this to go untold.
Just be careful when renting as this whole experience with this company could have caused me great stress!
Luckily I am a tough cookie and certainly make sure my point is made! ????
I don't often leave a lot of reviews for companies but felt compelled to do so following my service from Slades in Southbourne and in particular Mark Anderson.
I've been looking for a property now for the last three months and although sadly the property we have decided to go for wasn't through Slades, it wasn't through lack of trying on his behalf.
Out of the 20 odd agents we initially registered our details with, they were the only ones with constant texts and calls the second they had a new property avalible and the viewings could subsequently be arranged almost immediately.
I viewed, I think from memory 4+ properties with Slades and Mark in total and his passion and professionalism shone on all the viewings and not once did we feel like anything was too much and we were being a pain.
The only down side to all this being was that as I say, the property we decided upon wasn't listed with them.
I would have no question using them for sales or lettings in the future and as with this review couldn't recommend them and in particular Mark anymore.
Thanks for all you help guys and good luck and best wishes for the future!!
Slades work for the landlord. That's what they said when they also told me to stop contacting them about a problem with the water pressure in our kitchen, and that any future contact would be 'put to the bottom of the pile'.
The hot water in our kitchen takes over 3 minutes to get hot, and Slades don't see that as a problem, as there's apparently a law that states as long as it gets hot within 3 minutes, it's fine. It was upon asking Slades for evidence of this law that they told me to stop contacting them.
Customer service doesn't seem to exist at Slades, as they always make us (the tenants) feel like we're in the wrong reporting fundamental problems with a property we're paying a massive amount for each month.
I strongly recommend staying far away from Slades Lettings.
We have been renting through Belvoire and have had a really good experience so far. We telling this with 1 Dog and a Baby, so when we have started to looking properties it was a very stressful time, but Belvoire was very helpful and extremely good communication and diligence regarding our let. And from the beginning the help and response from Sally has been nothing less then excellent. Overall it was a smooth and fast move and I would definitely recommend the. to anyone.
My wife and I are extremely satisfied with the service we have received from Belvoir Bournemouth. Luke is a fantastic guy, very polite and knows what he is doing. We will highly recommend Belvoir for any one moving to beautiful Bournemouth. Thanks to Luke and his team for a fantastic service