Fantastic looking offices and first class customer service. Staff all work so hard and even accommodate us out of working hours.
They never reply my emails unless it's for their convenience. It was added in my tenancy agreement that nobody will visit the property without my permission and they tried it a few times. Even after we made a lot of complaints about it, there was once that we found one employee inside our home! The guy didn't even apologised properly for it... It's not possible to trust them...
I don't often leave a lot of reviews for companies but felt compelled to do so following my service from Slades in Southbourne and in particular Mark Anderson.
I've been looking for a property now for the last three months and although sadly the property we have decided to go for wasn't through Slades, it wasn't through lack of trying on his behalf.
Out of the 20 odd agents we initially registered our details with, they were the only ones with constant texts and calls the second they had a new property avalible and the viewings could subsequently be arranged almost immediately.
I viewed, I think from memory 4+ properties with Slades and Mark in total and his passion and professionalism shone on all the viewings and not once did we feel like anything was too much and we were being a pain.
The only down side to all this being was that as I say, the property we decided upon wasn't listed with them.
I would have no question using them for sales or lettings in the future and as with this review couldn't recommend them and in particular Mark anymore.
Thanks for all you help guys and good luck and best wishes for the future!!
Slades work for the landlord. That's what they said when they also told me to stop contacting them about a problem with the water pressure in our kitchen, and that any future contact would be 'put to the bottom of the pile'.
The hot water in our kitchen takes over 3 minutes to get hot, and Slades don't see that as a problem, as there's apparently a law that states as long as it gets hot within 3 minutes, it's fine. It was upon asking Slades for evidence of this law that they told me to stop contacting them.
Customer service doesn't seem to exist at Slades, as they always make us (the tenants) feel like we're in the wrong reporting fundamental problems with a property we're paying a massive amount for each month.
I strongly recommend staying far away from Slades Lettings.
Many thanks to Adam, Simon and Rob for a job well done!
Our transaction was very complicated but the Belvoir guys handled everything with total professionalism and efficiency.
Their excellent communication skills and support throughout this sale was most appreciated.
We would highly recommend Belvoir Bournemouth.
Absolutely Awful - DO NOT USE!
Total lack of professionalism, amateur behaviour, failed to validate prospective buyers financial viability, sales staff lied to both me and the eventual buyer who did not want to deal with them directly requiring me to manage the whole sale process directly with the buyer. Became aggressive and uncontactable by the phone, demanding payment and threatened lawyers 5 minutes after completion.
Failed to satisfactorily deal with complaints
AVOID AT ALL COST
I met with four different estate agents when I put the flat on the market. Georgia was the only agent to come armed with details of similar properties to justify her view on market price for our flat. Georgia also explained that two bedroom flats were scarce and suggested aiming for a higher price, bringing it down if it didn't generate any interest.
Charlotte handled most of the viewings, and worked hard with our purchaser, an apparently nervous first time buyer who needed some support. Eventually Charlotte negotiated a price increase on the flat to compensate us for paying to extend the lease for a longer period to suit the buyer.
I don't live in the area, and Goadsby dealt with everything, reducing my need to travel to site.
I used to think Estate Agent fees were money for nothing - I don't think that any more, the team worked really hard to make this sale.
This agency is an absolute nightmare! They try to cheat you and take money from you whenever they can! They change terms of your rental agreements without notifying you, then they inform you that you owe them money! 46 negative reviews on another website alone - I wish I had seen that before I associated myself as a tenant with those thieves! Do yourself a favour and stay away from them as far as you can!!