My partner and I were looking to rent our first home and Swetenhams were so quick to respond and get the ball rolling for us. As we were first time renters, our lovely team of Fraser and Thayf were incredibly helpful! No questions were silly questions, they pointed us in all the right directions and they were always available. BRILLIANT!
23 days ago
A developers point of view here : We initially advertised 2 large executive houses with Swetenhams on an off-plan basis about 18 months ago. They took some initial photographs of the houses when they were shell's and never returned for updated photo's until the first one was finished which is mildly understandable however we weren't impressed with the zero interest they managed to generate so discussed the possibility of joint-agency. At this point Swetenhams played the contract card and said we'd signed up to sole agency (one of our partners hadn't read the finer detail when signing a contract a whole year after they first slapped a photo on Rightmove). After some negotiations with new girl Lauren who apologised for the lack of action blaming her predecessors they agreed to allow us to bring on another Estate Agent. Since then this new Estate Agent has sold the unfinished house and had multiple offers and viewings on the completed one compared to 1 (ONE) from Swetenhams and that was someone who contacted them for a quicker appointment as the more efficient agent wasn't available immediately for a viewing. In fact this individual eventually moved their dealings from Swetenhams as well due to inadequate performance. I emailed Lauren on the 19th June asking for an update - no response. I emailed again on the 19th July, this time receiving an out of office from Nicola, again no response. I rang Swetenhams up yesterday to discover that Lauren left the firm a while back and I needed to speak to Ben who was off sick but was back in today. Ben was due to call me this morning but after calling in again I've discovered that they've had their morning meeting and he's now gone out on appointments. I've dealt with some really poor companies over the years but Swetenhams really are up there with the very worst. I have no personal grievances with this firm and have never met any of their staff myself. ZERO for EFFORT, ZERO for COMMUNICATION, ZERO OVERALL they really are that bad.
NaN days ago