Brilliant people especially Guy he's the boss I believe.
Always polite and help full as are all the staff here.
I'm a Landlady of a property, they've looked after me for well over 20 years .
Tenants come and go some or good and some I'd rather not comment on.
I presume the same can be said about landlords and landlady' s, but you can't blame the agents for other people's faults.
So to finalise I think they do a wonderful job.
The agency staff is past due a training in pro-client orientation and non-violent communication. Word of mouth travels quickly and number of disappointed potential customers who turned to competitor is growing (not only on our side).
Previous year (as a group of students) we were interested in renting a property. So I went to RE to ask for possible renting options. Very uninterested and borderline rude lady said to look online that everything is advertised and why am I bothering them there. After this we went right across the street to a competitor and were met with a completely different approach - a professional one.
This year (as a professional couple) we emailed RE about property viewings (as at that time they had the most properties suitable for us). After inquiring about couple of properties, a lettings co-ordinator emailed us that it has been Let (their webpage said the opposite). We then had a booked viewing, after the same lettings co-ordinator reluctantly gave us a date in two weeks time. Upon searching for properties, we have found out property has been let:
a) no one gave us a courtesy of informing us, even though we had a booked appointment
b) upon emailing, we received an automated email about the lettings co-ordinator being on annual leave (who was taking care of her customers?)
c) find this unprofessional as we had to cancel plans for the house viewing
d) what if we didn’t notice and just showed up?
Again after the right property has appeared on the market we have taken our business to the same competitor as previous year (CP Walker), where we have had a completely different experience with the staff members.
It’s sad how two businesses and their approach to customers can differ. Disappointing.
Emma and her team has been amazing help
with getting our dream house in West a Bridgford. It was one of the most difficult house purchase we have faced with 4 people in the chain. Everything that could have gone wrong has gone wrong with the process.
But Emma and her team has been absolutely fantastic dealing with some really difficult situations with the solicitors and keeping in touch with all the other estate agents.
I cannot recommend this team enough. They are definitely not the cheapest but you pay for what you get. They were worth every penny!
Chris was brilliant and welcoming during our house selling process and did a fantastic job on the open day. And got us the best price possible.
Lauren the mortgage advisor at the branch has also been fantastic in getting us the best mortgage we can afford. And quick!
Emma has been absolutely in the ball with all the disputes and complications
Thank you so much. You guys have been the best. I would not hesitate to recommend them to anyone.
Utterly useless. Promised so much and failed to deliver. My wife drove 250 miles from Devon to meet one of their agents. Despite several phone calls reminding them she was coming they failed to show. After 8 weeks of failing to rent our property we decided to do it ourselves and filled the place in a week!!! Honestly what do these people do all day?
Top class service! From the moment we had first contact with Watson's, simply making an enquiry into what we were looking for, all the way through to the final exchange, they have been amazing. They listened to our needs, were honest and up front when it mattered, marketed our property to a very high standard and took full control of the sale with great results.
They are a small team and give a 1st class service.
I can not express how professional the team are, how effective and client driven they are.
Also beside this the team are friendly and informative. We felt we could call them with any concerns and they would rightfully put us at ease. I can not thank Lucy enough for her time and patience when I needed reassurance, if in doubt.... ring Lucy! and for Sheree and Will for everything Watson's has to offer I am proud for you when I see (another) Watson's sale board up.
We sincerely wish you at Watson's all the best for the future.
Do you really want to work with an estate agent that could possibly knock thousands off your house or you lose a purchase, because they possibly forget to tell buyers of deadlines?
Watsons neglected to tell me the final deadline for offers on a property. When I called to raise my offer I was told repeatedly that the deadline would have been made very clear to me, at no point did they even consider I was telling the truth. I was made to feel and treated like I was being dishonest. If I had left it at that I would not have been able to submit a final offer. Only after I had made a formal complaint was my final offer supposedly passed to the vendor. The communication from Watson’s has been littered with inaccuracies throughout the whole process. From the communication Watsons to myself I cannot be confident that the information supplied is accurate.
But according to Watsons response I have been treated fairly.
So treating someone fairly is: making them feel like and treated like they are being dishonest, only getting to submit a final offer after a formal complaint.
Then told that it was just a miscommunication and they can understand why I feel I have been treated unfairly, implying that they treated me fairly and the it’s my feelings that are at fault..
The sad thing is most of these facts could have easily been checked easily. As something as critical as a deadline for final offers, and Watsons rely on someone remembering to tell you. I truly feel for anyone who have to deal with these people.
3 Fountain Court, Gordon Road, West Bridgford, Gordon Road, West Bridgford, Nottingham
Royston & Lund were amazing. We have just got the keys to our first house and we could not have done it with out them, especially Samantha from the West Birdgford office. If you are thinking about selling your property through them they are fanatic from a buyers perspective.
Such a bad service. Firs of all my wife rang to book viewing, no one rang her back and once she rang back to find out when is the viewing booked they clarifying that they did forget to call her.
Also the day we went to view the property ,agent did not know anything about the vendors or anything about the property.
And we put the offer and submitted all the documents no one did return to us to update what is happening with the offer.
Very unprofessional and poor service.
will not recommend to anyone.