I’ve viewed a couple of properties now in search of the right one for me and my family. Every viewing had been with Joe from Robert Ellis Beeston. He’s been incredibly friendly and professional and very patient when asked several questions about the viewings. It’s always nice to see a friendly face when attending a house viewing and I can’t fault him! Just wish more homes were Available in the area I need !! Many thanks so far Joe and everyone at Robert Ellis. Hopefully we find the perfect home soon.
65 days ago
The agency staff is past due a training in pro-client orientation and non-violent communication. Word of mouth travels quickly and number of disappointed potential customers who turned to competitor is growing (not only on our side).
Previous year (as a group of students) we were interested in renting a property. So I went to RE to ask for possible renting options. Very uninterested and borderline rude lady said to look online that everything is advertised and why am I bothering them there. After this we went right across the street to a competitor and were met with a completely different approach - a professional one.
This year (as a professional couple) we emailed RE about property viewings (as at that time they had the most properties suitable for us). After inquiring about couple of properties, a lettings co-ordinator emailed us that it has been Let (their webpage said the opposite). We then had a booked viewing, after the same lettings co-ordinator reluctantly gave us a date in two weeks time. Upon searching for properties, we have found out property has been let:
a) no one gave us a courtesy of informing us, even though we had a booked appointment
b) upon emailing, we received an automated email about the lettings co-ordinator being on annual leave (who was taking care of her customers?)
c) find this unprofessional as we had to cancel plans for the house viewing
d) what if we didn’t notice and just showed up?
Again after the right property has appeared on the market we have taken our business to the same competitor as previous year (CP Walker), where we have had a completely different experience with the staff members.
It’s sad how two businesses and their approach to customers can differ. Disappointing.
NaN days ago