3 Fountain Court, Gordon Road, West Bridgford, Nottingham
The nature of our work has involved us relocating across the UK almost every year for the last 8 years. This has involved using 6 different estate agents (and many more whilst finding and viewing properties). Never before have we come across an estate agent where the process has been so easy, helpful and professional. From the moment we contacted Royston and Lund the process of finding, negotiating and moving in to the property was seamless. Rental property was regularly inspected with all health and safety aspects complied with. Communication from Royston and Lund is exemplary and staff are always happy to help with any queries.
Ignore the recent upgrade. Enquired about properties through many mediums and to much avail, I never viewed a property through Royston and Lund. To be avoided by any landlord putting a property on the rental market. Poor, poor, poor.
Excellent service from start to finish! Great pictures and marketing, amazing team in the office and very supportive through a very difficult sale! Highly recommend their services. First class guidance and advice.
Taking so much money for references which i have provided and then they respond to me that they are wrong .
Really disappinted !
We worked with Lee Matthews and his help was instrumental for pushing forward with completion as there's always one little thing left, one little bit missing by solicitors. so without his initiative, it would have been weeks longer to get to the completion stage. Thank you a lot! Recommended.
Totally agree with the first two comments. Once you pay you'll completely get ignored and you will have to ring and chase up and do their work for them for which you paid a lot of money. Even worse when you fulfil every thing from your side and they will NOT sign your contract until the move in day which means if you check out current accommodation and they change their mind for whatever reason- I recommend you get a good blanket because you will literally become a homeless.
They don't seem to work as one team- you send some thing requested by a member of staff, get ignored by that member, and days later asked by another member to send again that thing!!!
Tough and lack gentleness in their reply and the way they deal with customers BUT only after you pay before that to be honest they are however nice!!!
NOT A RELIABLE AGENCY IF YOU ARE LOOKING FOR A SMOOTH, SECURED, AND PROBLEM FREE TENANCY
Brilliant people especially Guy he's the boss I believe.
Always polite and help full as are all the staff here.
Awful experience. let me put application £720 in fees in for a property in and then rang up to tell me that it had been let to someone else already. Slow on contacting, had to chase. Did not seem to share information between staff so if the person you were dealing with was not in then they couldn't tell you anything. Would not lower the application fees or combine them as we were a group, saying they were competitive, when others in the area several hundreds of pounds lower, and will combine fees. I wouldn't touch them again! they make it unaffordable to find somewhere to live!
Very happy with the service. Super friendly and helpful staff. Great communication in particular from Nathan, who has so far kept me updated every step of the way.
I would highly recommend this agent.
Utterly useless. Promised so much and failed to deliver. My wife drove 250 miles from Devon to meet one of their agents. Despite several phone calls reminding them she was coming they failed to show. After 8 weeks of failing to rent our property we decided to do it ourselves and filled the place in a week!!! Honestly what do these people do all day?