3 Fountain Court, Gordon Road, West Bridgford, Nottingham
The nature of our work has involved us relocating across the UK almost every year for the last 8 years. This has involved using 6 different estate agents (and many more whilst finding and viewing properties). Never before have we come across an estate agent where the process has been so easy, helpful and professional. From the moment we contacted Royston and Lund the process of finding, negotiating and moving in to the property was seamless. Rental property was regularly inspected with all health and safety aspects complied with. Communication from Royston and Lund is exemplary and staff are always happy to help with any queries.
Ignore the recent upgrade. Enquired about properties through many mediums and to much avail, I never viewed a property through Royston and Lund. To be avoided by any landlord putting a property on the rental market. Poor, poor, poor.
Brilliant people especially Guy he's the boss I believe.
Always polite and help full as are all the staff here.
Awful experience. let me put application £720 in fees in for a property in and then rang up to tell me that it had been let to someone else already. Slow on contacting, had to chase. Did not seem to share information between staff so if the person you were dealing with was not in then they couldn't tell you anything. Would not lower the application fees or combine them as we were a group, saying they were competitive, when others in the area several hundreds of pounds lower, and will combine fees. I wouldn't touch them again! they make it unaffordable to find somewhere to live!
Great experience with Haart Nottingham from start to finish. Nathan Senior Negotiator provided a quick and efficient service kept me updated throughout the process, the lady who showed us around the property was extremely helpful and kind and gave us great knowledge about the area. Overall I have been highly impressed with the service.
Utterly useless. Promised so much and failed to deliver. My wife drove 250 miles from Devon to meet one of their agents. Despite several phone calls reminding them she was coming they failed to show. After 8 weeks of failing to rent our property we decided to do it ourselves and filled the place in a week!!! Honestly what do these people do all day?
I would absolutely recommend this lovely and caring estate agent to all.
My purchase was problematic due to no fault of their own and must have caused them a massive headache, however nothing was too much trouble for Lucy Attfield, who treated me with empathy and efficiency at all times.
This company really care about you. Use them and you will agree.
All the best for the future and your new business.
Do you really want to work with an estate agent that could possibly knock thousands off your house or you lose a purchase, because they possibly forget to tell buyers of deadlines?
Watsons neglected to tell me the final deadline for offers on a property. When I called to raise my offer I was told repeatedly that the deadline would have been made very clear to me, at no point did they even consider I was telling the truth. I was made to feel and treated like I was being dishonest. If I had left it at that I would not have been able to submit a final offer. Only after I had made a formal complaint was my final offer supposedly passed to the vendor. The communication from Watson’s has been littered with inaccuracies throughout the whole process. From the communication Watsons to myself I cannot be confident that the information supplied is accurate.
But according to Watsons response I have been treated fairly.
So treating someone fairly is: making them feel like and treated like they are being dishonest, only getting to submit a final offer after a formal complaint.
Then told that it was just a miscommunication and they can understand why I feel I have been treated unfairly, implying that they treated me fairly and the it’s my feelings that are at fault..
The sad thing is most of these facts could have easily been checked easily. As something as critical as a deadline for final offers, and Watsons rely on someone remembering to tell you. I truly feel for anyone who have to deal with these people.