105A High Road, Beeston, Nottingham, Nottinghamshire
The 5*s are for Abbie Whitehead who was really helpful in the otherwise very stressful process of renting a home! She stood out as giving great service and taking the time to make sure things were as they should be. Thanks Abbie
The renting experience was not too bad but I'm really disappointed with the way they are dealing with us after we leave a rented house.
Waiting for 3 months to receive my deposit. We received the house with a really poor cleaning condition. The oven was completely disgusting and I spent 2 days cleaning it to feel comfortable cooking on it. It was in such bad condition that it will never look good again (some parts were melted). We left the house in much better condition than it was. They tried to take part of the deposit for oven cleaning and for a reference that no one really knows to explain me where it comes from. Since 2 months ago they asked me to wait 48h to sort everything or to wait 10 working days to have the deposit and nothing happened. In the last few contact attempts I did not have any feedback or explanation about the delay. Even after the landlord agreed with the full deposit devolution I'm still waiting without any answer. Really bad communication between their services and Countrywide property management (I received a document saying that "no cleaning is needed" and "nothing is in worst condition than before").
My last e-mail to Bairstow Eves was saying further actions it will be taken against them. Once again a final answer will be appreciated. I'm already having some legal advice to report this situation because I dont have any other choice and I dont have any idea what is happening.
Express sales have been on the ball since the word go! Within a few days of us deciding we wanted to sell our home, it was on the market and sold for £12.5k above asking price! The team are always very professional and get back to us quickly with any queries we have had. We would highly recommend express as we have had nothing but a positive, smooth experience. Many thanks for making this sale as stress free as possible ????
I was a first-time buyer in late 2016 and purchasing a house certainly shaped up to be a much more difficult and lengthy process than I expected! However Kerry and the team at Express Sales were incredibly helpful to me and were always very happy to answer my queries and help guide me through the process. I would have no hesitations in recommending them as an Agent!
The sales team at FHP have been extremely supportive the whole way through our house acquisition. Their in depth knowledge of the area coupled with attention to detail has ensured that the purchase went smoothly. I would recommend them if you are looking to buy in this area.
Michael Warren - Smith
After being given blatantly incorrect information from an employee from this company and therefore being left with an unexpected bill, I was greeeted with poor and rude customer service who had no interest in helping the situation or taking responsibility for there employeees mistake. Would not recommend this company to anyone who wants a stress free experience.
Amazing service. Robert Ellis knows customer service and gets it right.
Recently I wanted to rent the house advertised on their website , however after viewing the place they didn't even bother to send me the application form even though they told me that they would. Definitely customer service is very unsatisfying - I wouldn't recommend this agent at all after my awful and long hour waiting experience.
I found Holden Copley to be very good indeed. The photos of the house were excellent and presented it in the best way, which brought in an amazing amount of viewings. We had a quick sale and got a higher price than we anticipated. Throughout the process they were very prompt with replies and really helpful in every way. Our sales progresser even talked us through some issues to do with the house we were buying which was so helpful. I would definitely recommend Holden Copley to anyone wanting to sell in the Nottingham area.
Holden Copley couldn't have been more helpful and accommodating. They were professional. Their advertising, photos and and 360 tour was great to give a feel for the property. The team were also great at trying to keep things moving forward once a sale had been agreed.