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Estate Agents in London
Strawberry Star London

Strawberry Star London

3.2

24 reviews

Closes at 5:00pm

15 Savile Row, W1S 3PJ

Strawberry Star London hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Strawberry Star London does have 24 reviews, with an average score of 3.2/5 If you're looking to sell in London, you may want to choose an agent with more experience. Covering this area are other estate agents, such as JLL - West End and Sotheby’s International Realty - Mayfair. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday Closed
Sunday Closed

View all details

Strawberry Star London Reviews (24)

Have you used this agent?

All (24)

Seller (1)

Buyer (1)

Landlord (2)

Tenant (11)

General (9)

F Italia

Scheduled a viewing with them but no one came to show the apartment. I waited for 30 minutes and left after receiving no answer to any of my calls and texts... Read more

20th Dec 2021 (3 years ago)

B Dunkley

Allocated me a flat without confirming with me first. Didn't even know about their own break clause. Now I am -£265 as I wanted to cancel going for this flat I didn't even ask for after 2 days.... Read more

Tenant

16th Dec 2021 (3 years ago)

H Nichols

Anna and Wendy in the CRM team couldn't be any more helpful! They are so quick with responding to queries. I raised a small issue and they coordinated the contractors to come round at a time convenient to me. They're always smiling and I know I can rely on them to assist whenever needed. Thanks both!... Read more

Tenant

10th Dec 2021 (3 years ago)

R Dapper

Very unprofessional people we had nightmares dealing with them they’re rude, they gave us the contract later we paid after two weeks of preparing to move in they cancelled it and later we found our flat was given to family members of agent..... Read more

Tenant

17th Nov 2021 (3 years ago)

G Tian

My building is managed by Strawberry Star. It feels like they only care about how to make money from the tenant but not provided good services. The block entrance door is damaged. No cleaner come to clean the communal area. The window is not cleaned but the cleaning fee is charged, and many many more.... Read more

Tenant

14th Nov 2021 (3 years ago)

M Bertorello

Best managing apartments ever, they solve issues fast, and the communication is clear. The experience of renting an apartment for one year in the Hoola towner was awesome!... Read more

Tenant

5th Oct 2021 (3 years ago)

H L

They have some very helpful staff but the way they manage their properties is just not good. I was frustrated many times with their processes and lack of consideration.... Read more

Tenant

10th Jul 2021 (3 years ago)

J Kamal

I have not faced any issues at all with the level of service and quality when dealing with Strawberry Star. The staff were excellent at dealing with my inquiries and went above and beyond to cater to my needs.... Read more

21st Apr 2021 (3 years ago)

A Ocampo

Quality company with great staff... Read more

20th Apr 2021 (3 years ago)

B Closs

Jonathan Roberts has been brilliant from beginning to end. He assisted us throughout the purchase process. We had some red tape delays, and without his support the delays might have been potentially longer. Very happy customer.... Read more

Buyer

22nd Feb 2021 (3 years ago)

A Mobid

My friends I’ve hear lots of bad things about this place online on customer service When you hear bad thing do your owner research and clarify what is what but pay attention my friend this place gives bad customer service not worth my time. Move on to better agent in area ok? Knight Frank is good I recommend (I don’t know them but it is better customer service wise my friends) Take good care and your family it is global pandemic time you should deal with intelligent people who want best for you only my friends. God bless you all Ahmed... Read more

7th Nov 2020 (4 years ago)

J Fuggles

I’ve been hearing questionable things about this agency online, personally I prefer to avoid drama and get on with my simple life therefor I recommend against negotiating a house with these guys.... Read more

5th Nov 2020 (4 years ago)

J Manchester’s

To all current and future hopeful tenants I would not recommend anyone to join this agency, they’re over priced & known property scammers with terrible customer service. My son was treated horribly by the agents. Jordi!... Read more

Landlord

5th Nov 2020 (4 years ago)

Y Reddy

Extremely happy with the end-to-end services provided by Strawberry Star in London. As an overseas investor, I was looking for an agency that could guide me in making the right investment in the UK property market, find me a suitable tenant, and manage the tenancy as well as the property. Strawberry Star ticked all the boxes for me and I went ahead with my investment in Hoola. I do not have any complaints to date because the staff has been professional throughout the journey, from sales, securing the best rent in the market and to managing my property. The Sales & Lettings staff are cordial, diligent, hands-on and available for any kind of clarification. There is transparency at every level of dealing which makes me feel comfortable. The Asset Management team has been doing its job to the best of the ability. Consequently, my tenants at Hoola are also happy with the services provided by Strawberry Star. With their bespoke sales and lettings services aimed at providing valuable returns, Strawberry Star staff know how to manage the expectations of landlords and investors. I strongly recommend Strawberry Star for their unique services in the market. Unlike other landlords, I did not have to deal with multiple agencies to buy a property, rent it out or manage it efficiently. As I am getting all these services from the same agency, my time and efforts have greatly reduced. I am satisfied that my London property is being managed well by a team of top-notch property professionals.... Read more

Landlord

28th Oct 2020 (4 years ago)

M Hien

Great experience with Jack Singh and team, who helped us find a great flat to rent. Showed good care towards us as incoming tenants and made the on-boarding process a smooth one. Well done.... Read more

Tenant

17th Sep 2020 (4 years ago)

W M

DO NOT RECOMMENDED SSG. AVOID AT ALL COSTS! Strawberry Star has been failing for years, and although we are paying them £186,000 a year for their 'management' of this development as well as the £600,000+ staff wages and about £20,000 in 'security', those who are making the decisions in the background are clearly not providing a service which in any way validates those costs. We are all clearly being ripped off by SS right now. Both leaseholders and tenants. In terms of the latest situation with COVID-19 at Hoola, Strawberry Star removed ALL concierge staff and security from the buildings, to 'help' limit the spread of the disease. Other developments in the area still provided residents a limited concierge service, but ours had been completely suspended. SS have failed to implement stringent safety measures to protect those living here on this site. There wasn't any member of the concierge team on the premises to collect parcels, creating a vastly inefficient and incompetent parcel delivery service. Parcels were not left by the residents' door, they were lying on the floor in the main entrance, some were even delivered to the wrong buildings. Parcels were also being ripped open and stolen. During the COVID-19 pandemic, SS should have switched their focus on ensuring the safety and well-being of its residents. Hand sanitizer stations have been placed at elevator landings and key areas around the property. Yes, people may be wearing gloves to take out their rubbish, but everything you touch with those gloves then spreads to everything else you touch. Gloves must be removed immediately and discarded in a waste bin after the activity, then hands must be with an alcohol-based hand rub. It prevents people from contaminating services like door handles and elevator buttons. But this simple and cost effective measures wouldn't have made a difference, as unauthorised people were gaining access to the building by simply pushing the door open during the day and night. A homeless man was spotted and sleeping on the sofa inside the East Tower. SS had order their cleaning staff to to move him on. Since they have removed all staff, they could have easily got a member of the concierge team or even better the Building Manager, who seems to do absolutely nothing these days, to approach the homeless man and offer him advice and support. With all the CCTV cameras scattered around the development, quite frankly it is clear that Strawberry Star are not adhering to their responsibilities of managing this development in a reasonable way. Over the past year: - Lit cigarette ends being tossed onto other balconies, affecting the health of neighbours. - Illegal sub-letting of apartments (like Airbnb). - Barbecues being had on balconies ( I wonder who is liable legally, should there be deaths from a fire caused by a BBQ, when there was no action taken by building management?). - Thieves stealing personal possessions belonging to residents bicycles + deliveries. - Thieves leaving stolen property on the development (such as supermarket trolleys) - Vagrancy in the East Tower lobby. - A fire in the bins outside West Tower. - Residents not disposing their rubbish in the manner and randomly dumping it in and around the premises. - The entire area, including the roundabout and DLR footbridge was covered in mainly recycling waste from Hoola. Given it's a global pandemic - I would have expected more to protect the residents. I suggest Strawberry Star to stop looking at their P&L and rubbing their hands together at the government furlough scheme, and mobilise staff to ensure the health, well-being and security that the firm houses in their estate. Word of advice. Don't live here. It's revolting. They simply don't care.... Read more

7th Jun 2020 (4 years ago)

S Chambers

Be careful when deciding to work for this company. I attended two interviews with them and they never gave a valid reason for not making me an offer. They never got back to me which even made my recruitment agency raise an eyebrow at them. Seems like dodgy company in my opinion... Read more

12th Mar 2020 (4 years ago)

P Chiu

Very good job and efficient done by Evelina Osikovska for my new Flat!... Read more

27th Feb 2020 (4 years ago)

T Aasen

Friendly service, the broker Evelina Osikovska and the property manager Tanzila really tries to do everything possible for the client. They tried their best to solve and improve all the issues with the flat I rented and they succeeded compared to other brokerage firms in Nine Elms where they dont really care about their clients. Thank you for good service.... Read more

Tenant

23rd Feb 2020 (4 years ago)

M Suggars

Great letting agent. Used Strawberry Star to rent a property in Embassy Gardens. Evelina was a superstar from start to finish, making sure the whole process was stress free . Would highly recommend the company and especially Evie!... Read more

Tenant

19th Feb 2020 (4 years ago)

E tilliole

Giulio from the sales team and I were involved in a common sale un Chelsea. He was professional and always prepared to go the extra mile to satisfy the client. I would recommend him anytime!... Read more

Seller

21st Oct 2019 (5 years ago)

T Barnes

The concierge and staff are fantastic. The flats are great, but the hidden costs are outrageous. (Canning Town/Tidal Basin Road) The building uses a “District Heating Scheme” for heating and hot water and this is the only option available in the building. The scheme is 2/3 times more expensive the traditional hot water/gas providers. It is labelled as being ‘clean’ and ‘energy efficient’, which is great, but the cost is ridiculous. This extortionate service/provider and cost was not told to us - at any point, until months after we had signed a tenancy agreement. On several occasions the bills were incorrect and had overlapping usages they wanted us to pay for - which we successfully pushed back on. We had to ask for monthly bills instead of a massive bill every X months. Regardless, the cost of this, is way too high and this should be made abundantly clear to anyone. If you google 'district heating', there are other places that are using this scheme as well. Upon leaving the flat at the end of our renewed tenancy, I feel that Strawberry Star forced us to use their recommended deep cleaning company - which is also extremely expensive compared to alternatives. Apparently there is a risk of having double deep cleaning charges from multiple providers, because only Strawberry Star’s favoured deep cleaning meets their high standard of ‘deep clean’. We almost lost over 50% (possibly more) of our deposit money, because they tried charging us for ‘damage’ within the flat. I can assure you that we only had minor wear and tear that is expected in any flat - especially for a brand new flat with white shiny walls. They tried charging us to make everything look brand new again - things like minor marks on walls they tried to charge £200 for fixing. After months of probably hundreds of emails about this, we finally reached a fairly reasonable compromise. So we didn’t lose *as much* as the deposit. Overall, they are really nice flats to live in, and the staff are generally great - especially concierge, but beware of insanely high costs for: hidden heating scheme, deep cleaning and 'damage charges' for things that are expected in any flat after it has been used. These issues can have huge implications for people with financial difficulties/pressure and it is not fair for S.Star to do this.... Read more

Tenant

22nd Aug 2019 (5 years ago)

A Gilbert

Big Credit to Lavinia C!!!! (Royal Victoria Docks) Where to start with, with the property agent of course when it comes to moving to a new flat. It is always a hustle to look around for the good properties in the market. Agency can give the elite options but at the end the agent is the one who could do the best to get it done. A Person who could think what we exactly looking for and can help us. In this case I need to give big credit to Lavinia C, who was completely exceptional in handling my case. The way she interacted from the first call till I receive the key was completely exceptional & understandable by knowing what and when I want. I had few issues with my previous property agent which got sorted mainly because of Lavina C, where she went out of her comfortable zone and make it happened. Without her I wouldn’t be enjoying the flat where I am staying now. Which have completely proved STRAWBERRY STAR is a reputable property agency in the market and recruits the best in the markets and very lucky to have someone like Lavinia C in their team and she proves that she got a good ethics and values, which will be invaluable to have within the team. I am sure in future If I need to look for a new property I knew by now whom I must approach. Thanks a lot, STRAWBERRY STAR team for providing your service through an incredible person like Lavina C. Wish you and your team all the best. Thanks again Lavinia C!!!!!... Read more

Tenant

11th Jun 2019 (5 years ago)

cpsk

My famliy are I loved the property and the estate agents were really helpful! They were helpful from start to finish, answering all the questions and the whole process was stress free ! Couldn't be happier... Read more

22nd May 2018 (6 years ago)

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