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Estate Agents in London
Complete Prime Residential Ltd

Complete Prime Residential Ltd

4.1

115 reviews

Lower Ground Floor, 52-53 Margaret Street, W1W 8SQ

Complete Prime Residential Ltd are an estate agent in London. They mainly list properties in E1, E14 and IG1. Over the last 6 months, they've listed 6 properties, with 10 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove.

Opening hours

Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday Closed
Sunday Closed

View all details

Complete Prime Residential Ltd Reviews (115)

Have you used this agent?

Anonymous Tenant

Amazingly bad service We rented a complete owned property for just over 2 years. In that time we had about 5 property managers. This should say all you need to know. Each one not knowing what had gone on before. Given the fact a week before we thought we were moving in we had to chase them to find out nothing had moved forward and they were waiting on us to send documentation (we were not told). Throughout the 2 years they were never really there to help you. After we have left they have tried to keep around 75% of our deposit which is absolutely insane. Missing furniture that never existed in the first place, the most expensive cleaning quote imaginable and £50 to remove a single chair. These are some of the excuses on the quote. Try and avoid complete properties when possible!!... Read more

5th Sep 2023 (7 mo. ago)

Anonymous Tenant

They don't handle tenants complaints. They will disregard your concerns and try to make it your fault. If you have any issues with your co-tenants offending the tenancy agreement, don't bother telling the Agency. They don't care. Absolutely regret becoming a tenant on the property. Terrible customer service. But they're quick to contact you for rent that you missed once for a few days. Landlords beware - they will upset your tenants and risk damage to your property.... Read more

16th Aug 2022 (1 year ago)

P Ravi

Shamira was very helpful whenever we raised any issues. She was professional, replied to all queries in a timely manner and was very understanding when I had raised a problem with checkout.... Read more

22nd Dec 2021 (2 years ago)

L Mitchell

I've had a fantastic experience with Shamira, from Complete Residential. This is the first time that I've rented alone and Shamira made the process very clear and stress free as possible. She has been attentive and professional throughout our discussions. I would recommend Complete Residential - thank you again!... Read more

8th Dec 2021 (2 years ago)

A B

A big thank you to KAROLINA who is the first and only person in this company who is concerned about tenants. Understanding and really professional, she's treating tenants as a individual people. THANK YOU KAROLINA ! I highly recommand Karolina as your point of contact as other members of staff have not been so welcoming or accommodating. So Karolina gets 10 stars but the company in general would recieve low ratings. ?Lucky you have Karolina because, I would put 0 star only based on the services provided by the comagny.... Read more

16th Nov 2021 (2 years ago)

A Hosseini

Penny is very helpful and supportive. She helped me to quickly solve some problems in my flat. I appreciate her help.... Read more

29th Oct 2021 (2 years ago)

G Ababio

Great experience with Karolina Kranmer, who was extremely helpful in answering my inquiries. Extremely satisfied with their service.... Read more

29th Sep 2021 (2 years ago)

Anonymous Tenant

I must say I was quite disappointed with a few situations that should not have happened. We met a woman to give us the keys to enter the apt but when I asked her to show me around she said she can’t because she’s not working there just helping the agent( we started renting during pandemic so we didn’t see the flat). My bike was stolen from a room that was supposed to be secured. You need two codes: to get to the building and to the seperate room. The property manager said they will check on the camera and someone will contact us. Since then no one contacted us.not even to say they didn’t find anything. it’s been 4 months already. ridiculous We had a leak in an apt and problem with a boiler and they responded quite quickly tho. I’m still quite angry about my bday bike and not even trying to help. Personally I wouldn’t rent from them again as in my opinion they should have communicated better but you might find it different... Read more

17th Aug 2021 (2 years ago)

R Markham

Reni and Sam from complete limited helped my wife and I sell our UK property. The Complete Ltd team also managed our rental tenants over the last 10 years. I found the team responsive, professional and helpful. The process of owning a UK property from Australia was made easy and tax time was no longer something I was worried about as the team at Complete had all that we needed to do our returns in a timely manner. Complete ensured we got a great price for the sale of our UK apartment and walked us through the entire process and made it straightforward. Thanks your Complete for your top notch services over the years from purchase, to rental and then to the final sale. I would highly recommend Complete Prime Residential Ltd.... Read more

17th Aug 2021 (2 years ago)

L Selby

Disgusting customer service. I have just tried to book a viewing with a lady and she was obnoxious, unhelpful and very rude. I was explaining that we were unable to travel down at the time she wanted because we live over 3 hours away and we have to arrange with work. I asked if we could view in the next couple of days or a virtual viewing. Her response was arrogant and rude and she basically said no because we couldn't make her timings. She hung up. Safe to say we will not be putting our trust in this company. Terrible attitude from this lady who clearly should not be working with customers.... Read more

4th Aug 2021 (2 years ago)

A Labádi

You happily taking a “ new property “ then you find out it’s fully packed with the worst quality appliances and bad quality furniture. Than when you make some small damages and you leave the property they will deduct all your deposit with unreasonable costs even that you have to pay over your deposit... when your washing machine breaks down did not get a new one for more than 6 weeks. When they needing to pay your dry cleaning bill, of course the payment never happened. Never choose this agency, they don’t care about your tenancy or tenants at all.. typical ripping off agency.... Read more

27th Jul 2021 (2 years ago)

P Henley

My wife and I have been very happy with the service provided to us by Harriette at Complete. She is very pleasant but professional, efficient, a good, prompt communicator and she is supportive of our needs. I could add that the same applies to the rental team at Complete as well.... Read more

24th Apr 2021 (3 years ago)

N Sevova

Our property manager (Jody) has always provided us with great customer care and service. Whenever we had any problems with the property we are currently renting she has been been very helpful and eager to resolve the issues.... Read more

25th Mar 2021 (3 years ago)

K Bohman

As other individuals have said, I would give 0 stars if possible. Complete is an incredibly unprofessional agency. Their response time is unacceptably long, you have to chase them numerous times to get a response, they are uncooperative, unwilling to help, and make promises they do not deliver against (e.g. one year down the line they have still not repaired things in the property that were broken when moving in). As we are now moving out, they have to no surprise detracted a significant amount from our deposit without responding with an outline as to why. I cannot encourage you enough to choose another agency to work with and rent through. It's been an incredibly disappointing experience and has made our stay all but pleasant and smooth.... Read more

24th Mar 2021 (3 years ago)

A ovcinikova

I would give zero stars if I could. It’s a joke of an agency. I rented my previous flat through Complete Residential and was truly appalled by the lack of professionalism and their attitude not just to tenants, but to landlords too. I’ve rented with a wide range of high and low end agencies across London and never have I ever come across anything like this. They don’t deal with any issues they should be dealing with and are absolutely inconsiderate to their tenants’ and landlords’ problems. Takes forever to get trough to them by phone or email, and when you do, you regret you ever tried. Run to the opposite direction when you see this company. EDITED: Their copied and pasted response below (absolutely identical under each complaint) shows just how little they care about their customers and feedback. Amazing... Read more

11th Feb 2021 (3 years ago)

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