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- Complete Prime Residential Ltd
Complete Prime Residential Ltd
Lower Ground Floor, 52-53 Margaret Street, W1W 8SQ
Complete Prime Residential Ltd are an estate agent in London. They mainly list properties in SW18, SM1 and N7. Over the last 6 months, they've listed 6 properties, with 6 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Rightmove.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday Closed
- Sunday Closed
View all details
Complete Prime Residential Ltd Reviews (115)
Have you used this agent?
69%
12%
1%
1%
17%
All (115)
Seller (2)
Buyer (2)
Landlord (31)
Tenant (60)
General (20)
Anonymous Tenant
Amazingly bad service
We rented a complete owned property for just over 2 years.
In that time we had about 5 property managers. This should say all you need to know. Each one not knowing what had gone on before.
Given the fact a week before we thought we were moving in we had to chase them to find out nothing had moved forward and they were waiting on us to send documentation (we were not told).
Throughout the 2 years they were never really there to help you.
After we have left they have tried to keep around 75% of our deposit which is absolutely insane. Missing furniture that never existed in the first place, the most expensive cleaning quote imaginable and £50 to remove a single chair. These are some of the excuses on the quote.
Try and avoid complete properties when possible!!
Tenant
5th Sep 2023 (1 year ago)
Anonymous Tenant
They don't handle tenants complaints. They will disregard your concerns and try to make it your fault. If you have any issues with your co-tenants offending the tenancy agreement, don't bother telling the Agency. They don't care. Absolutely regret becoming a tenant on the property. Terrible customer service. But they're quick to contact you for rent that you missed once for a few days.
Landlords beware - they will upset your tenants and risk damage to your property.
Tenant
16th Aug 2022 (2 years ago)
P Ravi
Shamira was very helpful whenever we raised any issues. She was professional, replied to all queries in a timely manner and was very understanding when I had raised a problem with checkout.
Tenant
22nd Dec 2021 (3 years ago)
L Mitchell
I've had a fantastic experience with Shamira, from Complete Residential. This is the first time that I've rented alone and Shamira made the process very clear and stress free as possible. She has been attentive and professional throughout our discussions. I would recommend Complete Residential - thank you again!
Tenant
8th Dec 2021 (3 years ago)
A B
A big thank you to KAROLINA who is the first and only person in this company who is concerned about tenants. Understanding and really professional, she's treating tenants as a individual people. THANK YOU KAROLINA ! I highly recommand Karolina as your point of contact as other members of staff have not been so welcoming or accommodating.
So Karolina gets 10 stars but the company in general would recieve low ratings. ?Lucky you have Karolina because, I would put 0 star only based on the services provided by the comagny.
Tenant
16th Nov 2021 (3 years ago)
A Hosseini
Penny is very helpful and supportive. She helped me to quickly solve some problems in my flat.
I appreciate her help.
Tenant
29th Oct 2021 (3 years ago)
G Ababio
Great experience with Karolina Kranmer, who was extremely helpful in answering my inquiries. Extremely satisfied with their service.
29th Sep 2021 (3 years ago)
Anonymous Tenant
I must say I was quite disappointed with a few situations that should not have happened. We met a woman to give us the keys to enter the apt but when I asked her to show me around she said she can’t because she’s not working there just helping the agent( we started renting during pandemic so we didn’t see the flat).
My bike was stolen from a room that was supposed to be secured. You need two codes: to get to the building and to the seperate room. The property manager said they will check on the camera and someone will contact us. Since then no one contacted us.not even to say they didn’t find anything. it’s been 4 months already. ridiculous
We had a leak in an apt and problem with a boiler and they responded quite quickly tho.
I’m still quite angry about my bday bike and not even trying to help. Personally I wouldn’t rent from them again as in my opinion they should have communicated better but you might find it different
Tenant
17th Aug 2021 (3 years ago)
R Markham
Reni and Sam from complete limited helped my wife and I sell our UK property. The Complete Ltd team also managed our rental tenants over the last 10 years. I found the team responsive, professional and helpful.
The process of owning a UK property from Australia was made easy and tax time was no longer something I was worried about as the team at Complete had all that we needed to do our returns in a timely manner.
Complete ensured we got a great price for the sale of our UK apartment and walked us through the entire process and made it straightforward. Thanks your Complete for your top notch services over the years from purchase, to rental and then to the final sale.
I would highly recommend Complete Prime Residential Ltd.
Seller
17th Aug 2021 (3 years ago)
L Selby
Disgusting customer service. I have just tried to book a viewing with a lady and she was obnoxious, unhelpful and very rude. I was explaining that we were unable to travel down at the time she wanted because we live over 3 hours away and we have to arrange with work. I asked if we could view in the next couple of days or a virtual viewing. Her response was arrogant and rude and she basically said no because we couldn't make her timings. She hung up. Safe to say we will not be putting our trust in this company. Terrible attitude from this lady who clearly should not be working with customers.
4th Aug 2021 (3 years ago)
A Labádi
You happily taking a “ new property “ then you find out it’s fully packed with the worst quality appliances and bad quality furniture. Than when you make some small damages and you leave the property they will deduct all your deposit with unreasonable costs even that you have to pay over your deposit... when your washing machine breaks down did not get a new one for more than 6 weeks. When they needing to pay your dry cleaning bill, of course the payment never happened. Never choose this agency, they don’t care about your tenancy or tenants at all.. typical ripping off agency.
Tenant
27th Jul 2021 (3 years ago)
P Henley
My wife and I have been very happy with the service provided to us by Harriette at Complete. She is very pleasant but professional, efficient, a good, prompt communicator and she is supportive of our needs. I could add that the same applies to the rental team at Complete as well.
Landlord
24th Apr 2021 (3 years ago)
N Sevova
Our property manager (Jody) has always provided us with great customer care and service. Whenever we had any problems with the property we are currently renting she has been been very helpful and eager to resolve the issues.
Tenant
25th Mar 2021 (3 years ago)
K Bohman
As other individuals have said, I would give 0 stars if possible. Complete is an incredibly unprofessional agency. Their response time is unacceptably long, you have to chase them numerous times to get a response, they are uncooperative, unwilling to help, and make promises they do not deliver against (e.g. one year down the line they have still not repaired things in the property that were broken when moving in). As we are now moving out, they have to no surprise detracted a significant amount from our deposit without responding with an outline as to why. I cannot encourage you enough to choose another agency to work with and rent through. It's been an incredibly disappointing experience and has made our stay all but pleasant and smooth.
Tenant
24th Mar 2021 (3 years ago)
A ovcinikova
I would give zero stars if I could. It’s a joke of an agency. I rented my previous flat through Complete Residential and was truly appalled by the lack of professionalism and their attitude not just to tenants, but to landlords too. I’ve rented with a wide range of high and low end agencies across London and never have I ever come across anything like this. They don’t deal with any issues they should be dealing with and are absolutely inconsiderate to their tenants’ and landlords’ problems. Takes forever to get trough to them by phone or email, and when you do, you regret you ever tried. Run to the opposite direction when you see this company.
EDITED: Their copied and pasted response below (absolutely identical under each complaint) shows just how little they care about their customers and feedback. Amazing
11th Feb 2021 (3 years ago)
I Abashekh
Jessica needs training on how to deal with people over the phone. she didn't bother to qualify me and her lack on interest put me of using this company and I would avoid them at all cost. if my conversation with Jessica went differently I would of reconsidered my budget. Better agency's out there who will give you the time of day and will love doing business with you. my advice as a sales manger, train staff to win business not lose them.
3rd Feb 2021 (3 years ago)
L Osborne
My partner and I have had a good experience with our letting agent, Jessica Avalos. Jessica was responsive to our emails, and was able to answer all our questions during the inspection.
Jessica also quickly resolved a last minute issue (caused by the landlord, not Complete) so we could move in as planned. Thanks Jessica for all your assistance.
Tenant
8th Dec 2020 (4 years ago)
I Ali
Jody Micallef has been my dedicated property manager for over 18 months now. Despite a few issues at the beginning with Complete, she managed to turn things round for me and I have always found her proactive. She is a credit to the company and have always found her helpful with all my issues with my flat.
Landlord
11th Nov 2020 (4 years ago)
H Karabadzhakov
I had an amazing experience communicating with Jody Macallef at Complete Prime Residential Limited. She always responds very promptly and does her best to sort out every issue we have. I am pleased that Jody Macallef is our Property Manager and hope she will continue doing her job in the best way. I really appreciate what she is doing for as. Thank you very much for all your work.
9th Nov 2020 (4 years ago)
A Bharadwaj
I had a excellent experience interacting with the consultant Ms Katie Hobson at Complete Prime Residential Limited. She understood our rental requirement. Her communication was superb. She responded very promptly and to the point. In one of the visit, I requested her just 1 hour before to reschedule the viewing and she accepted my request. It saved lot of my time and effort. During viewing of the property she explained each and every aspect of the house. Thank you so much for taking care of us.
9th Oct 2020 (4 years ago)
A Sabyah
Absolutely Appalling. No one was there to let me in on the very first day. The lady said she had other business to attend so I had to collect a key from someone else. Later on I discover that she hasnt even left me the full key set and had to buy my another fob card independently from the concierge of the building. Moreover, the flat I moved in is full of faults from AC, Oven, heater, cooler, electricity.. everything is more less in a fault condition and have been following up with my point of contact at the agency for 1 month!!!! And STILL haven't been bestowed with a proper reply. Shameless, and completely disgusting support. I think my next call to action now is to go directly to the landlord or raise a claim against these guys as they have been utterly unprofessional.
Tenant
19th Aug 2020 (4 years ago)
M Nofal
I rented a property through Complete and our property manager is Jody. I honesty used to dread the day I have to deal with a property manager or a landlord but Jody changed my perspective completely. She’s always available for when you need her regardless of how busy she is, quick to respond, goes above and beyond to make sure you get the help you need and follows up to ensure the matter is resolved. Excellent before and after service and would highly recommend if you’re looking for a property to rent :).
Tenant
9th Jun 2020 (4 years ago)
Faye
Great service from all the team at Complete. We have mainly dealt with Rukaiya who has been assisting us in the transition period from us moving from one property to another. Rukaiya has been excellent through this and every query we have had she has been quick and very helpful.
8th Jun 2020 (4 years ago)
Oliver
I am a landlord and have been using Complete for nearly three and a half years. I have found them to be a very professional company. My latest property manager, Jody, has been managing my property for the last year. In that time I have found her to be very helpful and professional. I would highly recommend her and Complete to any potential landlord/landlady looking to rent out their property.
Landlord
21st Mar 2020 (4 years ago)
I Garnett
George has been a great help as my new apartment in Axell House. Given a couple of issues, he immediately followed up the issues and resolved the issues quickly - this is essential as I live overseas and ensures the tenant is satisfied. Thank-you
Landlord
18th Mar 2020 (4 years ago)
A Pillai
My husband,my daughter and myself we are very happy with Jody Micallef the property manager.She's always ready to assist us with any queries and really helpful with any questions and even on the phone she's great.I hope to know her personally for the next inspection and she remain our property manager.
Thank you so much.
Amalay and Nadess
Tenant
2nd Mar 2020 (4 years ago)
J McKinley
So far I have received timely and efficient service from Complete, in particular my contact point, Sky Mansfield. Matters relating to rental agreement, repairs and miscellaneous regulatory issues have been handled with common sense and courtesy. I am currently very satisfied with the level and scope of services provided.
Landlord
28th Feb 2020 (4 years ago)
A Seaman
My experience with Complete Prime Residential Limited has been excellent. My property manager is George Georgalli and he always responds quickly and efficiently to my concerns and keeps me up to date with the latest legal requirements as well as acting as a professional go-between for my tenant. I highly recommend him and Complete
Landlord
26th Feb 2020 (4 years ago)
M Mucciola
Editing a very negative review i left in 2016.
After few years of very poor service and management of our flat (we're tenants), since some time we have the pleasure to have Sky Mansfield as our property manager, and I must say she's been very helpful and efficient in any issues we had since she arrived.
My first few years dealing with Complete were definitely a 1 star review, but now I'm happy to change to a good 4 start only thanks to Sky and how helpful she's been in many occasions.
Tenant
25th Feb 2020 (4 years ago)
E Mitchener
I would like to thank Jody Micallef for being such an amazing property manager, allowing me to have the best experience possible with Complete!
Jody has helped me through different requests, one being in need of a gate remote to access a car park which was something I needed quite promptly! Jody would always be attentive and reply to my queries in no time! Jody showed amazing communication by always keeping me updated on the ongoings of the request and done everything to help the process move quickly to enable me to use my car park space which was exactly what I needed! I couldn’t of asked for a better person to deal with my request as my needs where met outstandingly.
Jody is a lovely lady l and I’m glad to have her as my property manager! Thank you for all you do x
Tenant
6th Feb 2020 (4 years ago)
C Abade
Complete Letting has been managing my property for the past 4 years and as an overseas landlord, I would highly recommend them.
Jody Micallef has been first class. Her communication , prompt responses and readiness to assist has taken all the pressure off being a non resident landlord.
There systems, and ease of management is world class.
Landlord
31st Jan 2020 (4 years ago)
F Zaheer
I started dealing with Zoe from Complete... And although I was late at every stage submitting whatever was needed.. Zoe was absolutely amazing at helping me to get everything sorted. She went over and beyond what was expected of her, and I have moved into an amazing apartment thanks to her.
I cannot recommend Zoe enough, and unfortunately 5 stars is not enough.. If I could, I would definitely give Zoe 10 stars!!
Thanks very much for everything
Tenant
29th Jan 2020 (4 years ago)
M Ga?ka
I have been privileged to have George as my Property Agent.
He is very professional and very efficient.
He helped me with everything from the beginning and I could not wish for any better assistance than his.
Apart of that he is lovely and very kind person.
If every property agent on this planet could learn from George that would be great:)
Thank you George for everything.
I wish you all the best in your career.
You are doing great job!
16th Jan 2020 (5 years ago)
D Ferrao
I'd like to thank George for his help and support as our property manager.! Our experience with Complete was below par until George came on board. He was knowledgeable, attentive and always kept us in the loop - his colleagues should take a leaf out of his book. I would only recommend this company if you are lucky enough to have George as your property manager.
Landlord
10th Jan 2020 (5 years ago)
R Minikin
Complete Prime Residential and my property manager (Joana Ferreira) have been very responsive when I had any issues with the flat. She had a calm, competent approach to matters such as lease renewal and could always be reached at short notice. I hope my next let is managed as professionally..
Tenant
20th Nov 2019 (5 years ago)
K Prochazka
My wife and I were very satisfied with a service provided by Complete, this agency deserves 5 without question. Nice, professional and responsive, ideal for people who care about what they get for their money. I can only recommend our agent Jody, as we had some unexpected issues during tenancy, but she always handled them very responsibly and in short time. I would also like to thank to Reni, who was dealing with us initially and helping us to set up the contract! Thank you both!
Tenant
14th Nov 2019 (5 years ago)
G Hussey
Complete managed my property while I live overseas, and take away all the hassle of having to manage property form afar. They provide a great, very efficient management service. When it came to wanting to sell my property, asking Complete to market it seemed a natural choice. They managed my expectations well and dealt with any obstacles very effectively. Great service.
Seller
5th Nov 2019 (5 years ago)
M Shakil
I would like to take this opportunity to thank Mai Webster, the property manager from Complete Prime. We did not have a pleasant experience with Complete Prime and it wasn't easy to out of the tenancy contract but we really appreciate Mai's cooperation and support to arrange the move-out.
We value her professionalism and empathy towards the client. I wish her all the best for future endeavour.
The above 5 start for Mai Webster.
Tenant
30th Sep 2019 (5 years ago)
R Galvin
Complete have been great to work with - they've made the whole process of renting a flat very easy compared with other agents I've had in the past. Reni was a great help when sorting the contracts etc and managed everything very efficiently and was lovely to work with! George has also been great - he's been so helpful and is always so friendly.. he's gone out of his way to help resolve some small issues with the furniture and is so efficient, polite, keeps me fully up to date and I've never had to chase anything because he's so quick at sorting things out (a complete anomaly compared to by previous experiences with agents!).
Thanks so much to both of you!
Tenant
23rd Sep 2019 (5 years ago)
juhee
(1) I would like to thank Jody, who is a very capable and responsive property manager. Jody has resolved outstanding concerns that were left unactioned by her predecessors for 3 months within a couple of days of reaching out to her. Jody is demonstrates a high degree of professionalism and is very quick to offer solutions. Many thanks Jody!
We recently had an issue with hot water at the development. Jody Micallef, the property manager, as always, ensured a quick resolution despite having to chase the facilities management company. Jody is one of the most efficient and professional people I have met, and always goes out of her way to help with any issues. Thank you again Jody for saving the day!
(2)I have had a great experience with Complete. In particular I would like to appreciate and thank Renae who was the extremely helpful and was very generous with her time for all my many questions. She always has an answer and solution! Thanks to Renae, moving was a stress free experience!!
29th Aug 2019 (5 years ago)
M Tourette
I have been a client of Complete Lettings since May 2017. Currently, I live overseas and my last property manager was Tom Wade who did an excellent job. I was worried about whether I would continue to receive the same standard of service once he was replaced. Jody Micallef, my new property manager has completely reassured me. In a very short period of time, Jody has proved herself to be a very capable, diligent and hardworking professional and I am really pleased to be able to recommend her services.
Landlord
19th Aug 2019 (5 years ago)
N Shantei
I would like to thank Alina for her attention to detail, fast response and help during my tenancy. I have a lovely flat that doesn't cause problems, but in the small things that have arisen, she has been so helpful and responsive regarding any maintenance issues and is willing to resolve the issues immediately. Im glad she is my point of contact, wouldn't want anyone else!
Tenant
8th Aug 2019 (5 years ago)
B Darbyshire
I am am extremely happy with George who manages my SE1 flat. He hops in promptly to fix issues as they emerge. Most recently, he persisted with a utility to resolve an unpaid power bill from a previous tenant. If I called up, he'd answer. He does a great job and frankly want him to stay on my case for a long time to come.
Landlord
7th Aug 2019 (5 years ago)
R Patel
George was my property manager for a flat I rented in Greenwich, he took over from Lianne who was not very helpful . George is very polite, considerate and above all worked hard to resolve issues quickly and with minimal disruption and stress. At my property I needed a new vacuum cleaner, within 24 hours George had obtained approval from the Landlord for me to buy a replacement, the cost of which I could deduct from the rent. I forgot to deduct the vacuum cost from the rent as I pay by direct debit every month and George without reminder refunded to me the amount I had paid for the vacuum. The plug in my sink also needing replacing the week I was getting married and George ensured this was completed very swiftly. Excellent service all round.
Tenant
6th Aug 2019 (5 years ago)
N Storey
My experience with Complete has been very good, mostly due to the person looking after my property - George Georgalli. He is very attentive, professional and always replies swiftly to my queries. He is a credit to the company and has made my life much easier since manging my property. Thank you for all your help.
Landlord
14th May 2019 (5 years ago)
A Hu
My experience with Complete in the UK has been very positive. Ryan Coucill has been my property manager in Manchester for close to two years and he has been consistently professional, efficient and proactive. Being in a different timezone, it is all the more important to have a great property manager and Ryan has done a superb job - would highly recommend!
Landlord
2nd May 2019 (5 years ago)
juhee
I have had a great experience with Complete. In particular I would like to appreciate and thank Renae who was the extremely helpful and was very generous with her time for all my many questions. She always has an answer and solution! Thanks to Renae, moving was a stress free experience!!
3rd Apr 2019 (5 years ago)
U Desai
I have been using Complete to let out for the last 2 years and I have generally found them to be very responsive and pleasure to deal with. They are attentive to my needs and queries, and pleased to note that they are looking after my interests well. Sara Malik was recently appointed as my property manager and I have found her to be very good communicator and provides good and prompt service. Please keep up the good work.
Landlord
29th Mar 2019 (5 years ago)
D Maiis
We have been renting a flat with Complete for a bit more than two years now.
They are excellent agents, but we would like to say a special thank you to Joana F. who has been our property manager for the past year.
Always approachable and responsive, she is a great professional and an asset for Complete and hence one of the reasons we will happily continue our tenancy with them.
My family can’t be more thankful to her great services and communication.
Tenant
21st Mar 2019 (5 years ago)
T Tong
Sky Mansfield from Complete Ltd has been great and easy to work with. She took over as the property manager in middle of 2018 and everything has been smooth so far. Thank you.
Tenant
1st Mar 2019 (5 years ago)
J Kempen
Complete is very focused on it’s target (making money). The process of viewing, negotiation and signing is very efficient but after that they don’t care. The don’t seem to know the word maintainable and the poor Chinese owners who probably don’t even realise their property is rapidly devaluating as small repairs don’t get fixed and turn into big repairs. After 6 months the key maintainance they found during their own inspection has not even been fixed. Don’t rent from them and certainly don’t let them let your property!!
Landlord
24th Feb 2019 (5 years ago)
W Joseph
Sara Malik is my property manager and she has been very helpful. I will recommend Complete Prime Residential as they have taken care of my house move in process smoothly. Sara responds to my queries and request.
Tenant
20th Feb 2019 (5 years ago)
J crawford
The whole process with Complete was really easy, simple and fast. The online platform makes the whole move stress free. Reni first showed me an apartment and was really helpful and good at communicating from start to end. I would recommend Complete, I was surprised by the ease and quickness of finding a place with them.
Tenant
16th Feb 2019 (5 years ago)
S Morrow
Throughout the tenancy, Complete were very hands off but fine. Within the first year, our locks were changed without our knowledge and permission and I only found out as I came home from work to see that my key did not work, I wasn't informed by them. This lack of communication from their side seems to be common.
Having reported a number of issues to them, they've never sent anyone to have a look or repair the issues and I am concerned that I will be charged for these upon leaving.
We are due to leave our property managed by them and have been made to pay a referencing fee which is not mentioned anywhere in our contract and they do not have the right to charge. As they were refusing to release our references to our new property, we've had to pay this fee. The first I heard about payment being needed for this fee was from our referencing company NOT from Complete.
They have also lied to the referencing agency about our rent being consistently 1-2 days late for 2 years. If this was the case, which is not, why has this not been raised with us for the 2 years we have lived in their property?
I've had numerous property managers, all of which seem as incompetent as the last. The only positive in this review is that I will not have to deal with them any long.
I would not advise renting a property through them as you will be left woefully unsatisfied.
Tenant
15th Feb 2019 (5 years ago)
P Manickam
I had a great experience with Complete. Joana my property manager was very responsive to queries with the flat and she works swiftly to solved them.
The team is professional and friendly and they helped me throughout the process and entire application process was online and easy to use, overall past 2 years I am very satisfied.
Tenant
4th Dec 2018 (6 years ago)
S R
Our property manager Joana Ferreira has been extremely helpful with respect to efficiently resolving any sort of issue we have had during our 8 month tenancy
Tenant
18th Nov 2018 (6 years ago)
alfrichardson
I recently placed two properties with Complete which they not only helped to fully furnish but also did an amazing job in staging the units for potential tenants and found tenants in almost no time. I am extremely satisfied with their services and I would highly recommend them to other landlords.
Landlord
23rd Oct 2018 (6 years ago)
W whoop
Please stay away, this the worst company they just need the money ..very poor customer service. 2 guys entering the property without even getting my permission and the lettings team did not even get my approval for doing this. just came in with there own keys which was really shocking. me and my wife were asleep and it was so frightening. LIED ABOUT THE COUNCIL TAX BAND, CAR PARKING, ON GOING BUILDING WORK.
Nahida hussian, Emma Konstantinou they will always have an answer for everything but not fix the problem at your property. you will get update with new property managers for your property often so far its the 3rd. please be aware the croydon property emerald house, has poor insulation and it is extremely cold, you will end up using your heater 24/7 which is going to cost you more than the EPC rating and the point is it doesn't stay warm even if you use the heater. . STAY AWAY FROM THE WORST COMPANY. HIDDEN CHARGES. NO DIGNITY.
Landlord
7th Oct 2018 (6 years ago)
S ng
*** The one star is only as this is the lowest rating possible. This agency should have Negative stars **
Complete prime residential more like completely bloody incompetent. It has been T H R E E MONTHS since I’ve moved out of the apartment they manage and I have not received my deposit back. Furthermore they tried to charge me for inventory that I did NOT take. I have sent COUNTLESS emails chasing them for MY MONEY. Their unprofessionalism is so bloody astounding that they did not even perform an inventory check at the beginning of the tenancy or at any point of time during the 9 months I lived in their godforsaken property. Nor did they inform me of the problems this property had. Muliptle leaks THROUGHOUT the year. Sounds like negligence?
Do not under any circumstances deal with this agency. Landlords should find a new one to manage your precious investments. As this agency will only frustrate both landlords and tenants.
Tenant
9th Sep 2018 (6 years ago)
R Schwartz
I had a great experience with Complete. Reni was super helpful and the the entire application process was online and easy to use.
Joana my property manager was very responsive to issues with the flat and she works swiftly to solved them.
Great job!
Tenant
26th Jun 2018 (6 years ago)
R Schwartz
I had a great experience with Complete. Reni was super helpful and the the entire application process was online and easy to use. Great job!
17th May 2018 (6 years ago)
H Pothecary
Dina and Simona were an absolute delight to deal with. Simona, in particular, was very helpful and dealt with my experience in a very professional and efficient way. I'd highly recommend using Complete Prime Residential. Thank you.
26th Apr 2018 (6 years ago)
E Karamad
I am very happy with Complete Prime Residential service. The team is professional and friendly and they helped me throughout the process.
Reni Rupprecht helped me with my tenancy application. She explained the process to me and helped me from start to finish. Also, she addressed an issue and request I had and followed it up with the landlord.
Thomas Wade, my property manager, is very quick and efficient in answering my issues.
Tenant
25th Apr 2018 (6 years ago)
A Kierzkowska
Great service unlike many agencies we used before. They are very flexible and their customer service is top-notch. They are always there for the tenant.
Tenant
23rd Apr 2018 (6 years ago)
H Marsh
Very pleased with Complete so far. Reni supported me throughout the letting process and Terry is my property manager - both have been really helpful and always respond very quickly to my (many) queries. Thanks!
Landlord
12th Apr 2018 (6 years ago)
J Buchko
Terence Lane is extremely helpful and very prompt in responding. All the problems, issues, and questions are typically being sorted within few days - such a relief to have understanding and reactive property manager! So far this is the best experience of dealing with property manager in London
Landlord
8th Apr 2018 (6 years ago)
E Kulman
We have been with Complete with almost a year now, with Terence as our property manager. The few queries we have had he has dealt with very quick and professionally and always responds fast. So far we have had no issues and look forward to renewing with them.
Tenant
26th Mar 2018 (6 years ago)
R Salettes
UNPROFESSIONAL AND VERY POOR SERVICE
Extremely poor service from Complete Ltd: I paid during one year long the full rent of a flat which had a broken window which couldn’t be opened at all, preventing the access to our terrace! While I was promised at the beginning that it would be repaired before I moved in. I had a dozens of exchanges with them, barely any response from them and was finally told that it would be impossible to repair it!
Additionally to that, one of their agents came to introduce the flat to potential new tenants and thought it would be a good idea to open the faulty window! Of course, he couldn’t close it anymore and decided to leave the flat unattended with an opened window: first, anyone could have come in the flat and it was very dangerous; second, they couldn’t sort the situation quickly and I had to endure the cold and wind for two days in the middle of January. No need to say I never had compensation for that.
On top of that, when I exit the flat, I had a professional cleaning service, which I proved and they decided to charge me £60 without any good reasons … I contested it, notable mentioning that I have paid the full price of a flat that was not fully functional but they did not do any gesture.
I will never use Complete Ltd again, would strongly recommend anyone to NOT use them and will make sure to be very vocal about how poorly they manage the service for the flat.
Tenant
24th Mar 2018 (6 years ago)
L YALÇIN
I was very happy with the service from the beginning and I'm happier since Terence become the property manager. He is very responsive and helpful. All the issues I had resolved so quickly and proactively.
22nd Mar 2018 (6 years ago)
C Chong
Terence is my property manager at Complete. He is very responsive to queries, and I always get the sense that he is trying his best to address our needs as landlords. He's been the best Property Manager I've had at Complete (and I've had at least 3).
Landlord
21st Mar 2018 (6 years ago)
R kumanan
I have let Complete manage 4 of my properties at UK. While I had heartache with some Property managers there, I am quite happy with the way Terence lane handled my issue. He took my criticism with a positive attitude on certain issue where my expectation was higher and he resolved the issue to my satisfaction. It is very important that who is the person handles the property as the attitude, sincerity to serve customers and competency varies form person to person.
Landlord
14th Mar 2018 (6 years ago)
M Pelc
Since Monique took over our property I have changed my opinion about the agency.
She really is brilliant, she's able to solve any problems promptly and always keeping me update. She's also very professional and answers emails almost immediately. Finally the agency got someone who really cares about customers. Thank you Monique!
19th Jan 2018 (6 years ago)
J Thai
Our experience with Complete Prime Residential Limited has been a bit of a mixed bag. Our first handful of agents assigned to our building were inadequate due to their response time, issue resolution and providing us the contact details of the property management company. The building property was handed off from one agent to the next quite frequently and with little prior notice being given to residents. There was a period where we went through three agents in a short period of time. It was frustrating because we felt we didn’t even know the name of who our current point of contact at Complete was. From these experiences, we would rate our Complete with 1 star at best.
However, our current agent that is responsible for our property is Monique Smythers and she has been the best agent that we have had with Complete. The reasons are pretty straightforward - she has been quick to respond to our emails, works with the residents of the building to address issues as they arise, and gets the job done. We hope that she remains our agent for a long time. She alone deserves 5 stars and is the only reason that Complete is even getting 4 stars in this rating.
Tenant
4th Jan 2018 (7 years ago)
C Chan
Very prompt, professional and assuring service by Monique Smythers who manages my property. She has been ever present in taking care and updating me on the status and condition of the property - including managing the tenants well and keeping them happy! 10/10.
Landlord
2nd Jan 2018 (7 years ago)
A Chiu
My property management agent Terry Lane is very proactive in handling issues coming out from the my buy-to-let property in London. He is switched on and reacts to & resolves issues proactively and expediently. He can help a foreign based landlord like me rest assured.
Landlord
5th Dec 2017 (7 years ago)
L Rollason
Terence has been great since stepping in as our new properly manager, any issues have been dealt with in a speedy and efficient manor. And has been a great point of contact for the company
Landlord
29th Nov 2017 (7 years ago)
A Kotlarek
Since Simona became our property manager we can't complain about Complete Agency. She is very helpful and professional, manages every case with care and attention to details. We feel that she takes care about tenants, and did her best to negociate good deal for renewing the contract. We are very satisfied and would recommend Complete Residential if Simona is your manager.
Tenant
28th Nov 2017 (7 years ago)
P Zywert
Adam Carter, our property manager, has made our renting experience incredibly smooth and easy – especially at the end of our tenancy. Since he started looking after our flat any issues or questions were resolved/answered quickly and professionally. I would highly recommend Adam.
Tenant
27th Nov 2017 (7 years ago)
O Kovsh
Good process for property viewings and signing letting agreement. Terrible at managing the property later on. The apartment block is managed by another company and Complete doesn't seem to care about how the building is managed and how residents are treated.
Poor customer service!
Tenant
6th Nov 2017 (7 years ago)
P Mehra
Worst kind of letting agents we've dealt with. So incompetent and irresponsible. We've been living in a cold flat from past 3 months and the agency is just sitting on this issue. Instead of getting it resolved they told us there are no issues with the heating. We were informed of the wrong council tax band at the time of signing the contract. The property manager is unapproachable that every time we send her an email, we have to give a call to her to let her know that there is an email from us, sitting in her inbox waiting for her response. She never has any concrete reply for any of the issues that have been reported so far. We're throwing our hard earned money at the higher electricity bills and ludicrously high council tax bill because of Complete's unprofessional behaviour and inadequate knowledge.
Tenant
6th Nov 2017 (7 years ago)
E Popple
I have had the pleasure of working with the Complete lettings team for a year as their Customer Success Manager at Goodlord. The team are fantastic - smart, knowledgeable and personable.
By investing in technology for the lettings process, Complete have placed the customer journey and service at the forefront of their business, and are continually striving to take the next steps and innovate. As a tenant or a landlord, I'd look to use Complete, who are a company only looking forwards - not taking any steps back!
24th Oct 2017 (7 years ago)
C Hall
Complete Prime, and our property manager, Adam Carter, have made our renting experience and smooth and easy as possible. Adam is quick to respond to any questions and gets issues sorted quickly and professionally. Happy to be a customer of Complete!
Tenant
27th Sep 2017 (7 years ago)
W Fowler
Early in our tenancy we had a not so favorable experience, however there seems to have been a change in staff and now we have had beyond satisfactory service from complete. In particular Iwona and Simona have been incredibly on top of things- expect a smooth and pleasant experience with these ladies!!
Tenant
29th Aug 2017 (7 years ago)
L Gurskaite
Do look for a different letting agent for a similar type of property as Complete Prime Residential has the worst customer service we ever had to deal with.
They care about you until you sign the agreement and pay the money and that's it, you get to chase them after when you need anything. Failings start from inability to spell names etc on the tenancy agreements several times in a row and ends of you having to do their job of getting an extra key/fob when they ignore the number of tenants on agreement, chasing after inventory reports and your own deposit. Oh, and also correcting their mistakes where they forget the fees you already paid and try to charge you again.
Good luck in getting anything fixed at the apartment when needed.
So my advice is to stay away from them and find another letting agent.
Tenant
12th Jul 2017 (7 years ago)
S VENKATADRI
Excellent property management company and very professional. My property manager Nahida Hussain was very helpful in dealing with requests with due diligence. No false promises and so far so good.
Landlord
7th Jul 2017 (7 years ago)
C Greszczuk
Complete Ltd have been a fantastic agent. The property I rent is extremely well maintained and a good price. The team at Complete are very responsive and always extremely helpful and friendly. Adam Carter, the property manager, has been fantastic. He has always been very quick to act when things have needed fixing in the flat, and is incredibly supportive and accommodating of the things we need. I would recommend Complete Ltd and would use them again.
Tenant
25th May 2017 (7 years ago)
P Jiménez
I have a good feedback from Complete Lettings regarding Property Management. I use to deal with Nahida Hussain (Property Manager) and any time I raise an issue, she is extremely quick and efficient in her answer to sort it out with a stunning kindness. Glad about her outstanding work!
Landlord
28th Apr 2017 (7 years ago)
N Zimbeva
Complete Prime Residential limited is good in managing residential properties. The company is professional managed and its staff is highly committed to their daily duties especially Rebecca Snow ( Senior Property Manager) whom I have direct contact with. They have a unique way of managing properties. I am quite happy with the services which I receive from this company and I will not hesitate to recommend anyone who wants to use their services.
Landlord
21st Apr 2017 (7 years ago)
A Seaman
My experience with Complete Prime Residential Limited has been excellent. My property manager is Adam Carter and he always responds quickly and efficiently to my concerns and keeps me up to date with the latest legal requirements as well as acting as a professional go-between for my tenant. I highly recommend him and Complete
Landlord
13th Apr 2017 (7 years ago)
S Ng
Wonderful service experience from Joana Ferreira. Looking after my property very well. I feel a great sense of comfort and confidence.
Landlord
7th Apr 2017 (7 years ago)
M Motta
Excellent Service, little bit question regarding some part of the agreement (pets) but managed very well, I had a problem with Dishwasher during the Inventory and the problem was solved by property Manager Adam Carter in less that 2 hour by my reporting.
problems can happen, a quick solution is the difference between a good or a bad real estate agency.
I was very impressed by the staff's professionalism
27th Mar 2017 (7 years ago)
S Aspden
I have recently rented out a new flat with COMPLETE PRIME RESIDENTIAL and Nahida Hussain has just been allocated as my Property Manager. She has been professional from the start , polite and attentive about any questions or doubts I may have had and very pro-active in making sure my needs as a landlord are met. Excellent service so far!
Landlord
21st Mar 2017 (7 years ago)
D Eriksen
The property management and new rental teams in London have always been helpful, professional and efficient. Would recommend their services to landlords who are happy leaving the management of their property to the agent.
Landlord
14th Mar 2017 (7 years ago)
O Harborth
Renters look elsewhere! Complete seem to operate an anti customer service policy for anyone renting property through them. Don't be fooled by the glossy interior designed to get you to sign the tenancy agreement. When you move in you'll realise the build quality will be sub standard and Complete will not actively help you when things inevitably break or stop working. Their policy seeks to benefit only the developers and their landlords whom they have sold the property to and guaranteed high yields their investments. If you're a landlord these guys are no doubt a great option because they will never contact you or hold you accountable for any work or issue with the property. If you are thinking of renting a property with Complete I cannot stress how important it is that you look elsewhere. Unless you enjoy being treated like scum that is. Complete Prime are bad news and I hope that this review will help you with your decision to choose the right rental property with a different agency.
Tenant
13th Mar 2017 (7 years ago)
K Breckon
Adam is very responsive and always returns my emails and calls and is on the ball when it comes to understanding the customer's point of view.
12th Mar 2017 (7 years ago)
A Pawar
Beware ! Worst Letting Agency!! poor service, never reply back on time or call back. They even don't pay deposit back after even 10 times follow up. Let me explain in details.
I was tenant at Nova house slough property managed this agency (Property Manager - Rebecca Snow). I've checked out on 23 Dec 2016 and even till today they have not paid back deposit . I've called them 10 times , Every time reception will note down details, will assure call back from Property Manager. She never calls back or sends email communication. Be aware!! They are good till agreement done then worst.
Tenant
27th Feb 2017 (7 years ago)
P Elise
Would totally recommend! Extremely quick and easy process and the Complete team were always available to speak to if I had any questions.
14th Feb 2017 (7 years ago)
G Buchanan
The folks Prime have been great - Adam Carter handled a couple of problems with our flat and got everything sorted for us really quickly.
Tenant
13th Jan 2017 (8 years ago)
H Pickard
Complete Prime Residential have been great and very professional throughout our tenancy. Gary Isaac in particular has been an excellent Property Manger, really friendly and very quick to respond to all emails. Any repairs that needed doing were very often sorted on the same day, which was a massive help. Would definitely recommend Complete Prime Residential!
Tenant
24th Nov 2016 (8 years ago)
R Velciov
We would like to thank Complete LTD for the 2.5 years of managing our tenancy in a very professional way. We would also like to thank Gary Isaac for his very fast response to all of our problems during this period. Thank you !
Tenant
10th Nov 2016 (8 years ago)
M Chrobak
The worst experience in my life with any agency or any institution.
Many problems before I moved in. Problem from my side always was the most important and one thing which they repeated was that I will loose flat if i do not something...When I was needed them to do something quickly... no, never.
However we finally moved in. Thank for that. But it's almost two weeks after and none of any issued was fixed this time. Main door are opened by fob key. It's HORRIBLE for two people to live with one key!!! still nothing. I have to deal with this alone. There is main procedure for fob for this building which they dont know... I don't have a water in the shower from two weeks. Nothing happened!!!! I beggin them that water is important and the fob...nothing. Since I moved in they dont care. They really dont care about tenant.
I was thinking that agency will be secure and safe solution. That I could trust them more that private person. Now I have completely different opinion.
Monika
Tenant
24th Oct 2016 (8 years ago)
T Oyediji
I got a very professional service all through my 13 month stay in one of their apartments. Always quick to reply to customer enquiries, I found Adam Carter (my property manager) in particular to be very courteous and reliable. I remember vividly how quickly and efficiently he helped to deal with a water leak issue in the building a few months ago. Overall i have had a positive experience with Complete Prime Residential and will absolutely recommend them to anyone looking to use any of their services.
Tenant
6th Oct 2016 (8 years ago)
A Perrin
I definitely recommend Complete Prime Residential, who are very helpful and responsive. Although there were a few miscalculations in the lettings contract at the beginning, the team was very helpful and solved the issue quickly. I give Tobias Alexander 5 stars for showing us the flat and being very helpful up until the signature of the contract. Gary Isaac has been an excellent property manager so far and has sent over contractors who rapidly took action to perform any required repairs.
Tenant
26th Aug 2016 (8 years ago)
B Santrucek
I would like appreciate all company team effort to find proper tenants for my two apartments in Deptford. Special thanks belong to Property Manager - Michael Arze who personally accompanied around units me and my wife after complete furnishing. He has answered all our questions and provide us all necessary information and services including handling account etc.. I would also like to mention quality online service providing users all relevant information. Thank you "Complete-ltd", thank you, Michael!
Landlord
4th Aug 2016 (8 years ago)
K Kaur
WORST AGENCY TO DEAL WITH
I have rented for a couple of years now and it has all been with private landlords up until I rented with this company. I wish I didn't move in and stuck to a private landlord.
I am writing this review to warn you all not to trust agencies like this. They aren't organised. They could not care less about individuals and complaining has literally got me no where. I'm saddened to think companies can treat you like this.
The day we checked in the flat wasn't professionally cleaned. That had to be done whilst we were moving in after I complained.
2 weeks later I had to phone the police and complain to the agency as a large piece of furniture had been moved whilst me and my partner were out work - a break in. Nothing was done and I had to pay to get the locks changed as they weren't changed prior to us moving in! I had to incur the cost !! Like I said I complained and nothing was done. The agency even admitted the locks were changed before that last tenants.
We had no access to the underground car park for over a month. As the agency forgot to provide us the key !!! This took so long after constant emails to the agency and broken promises. We finally got the key !!
But tonight is the icing on the cake. I am 8 month pregnant and we have had no water to the apartment for 6 hours. I called complete and they said they will send someone which they did this person told me to ring Thames water. Which I did. After waiting for 4 hours the leak is in the building so I will need to ring complete again which I did. I have just got off the phone to the out of hours department and spoke to someone who only help was that he will log the call and pass on to the office in the morning !!!! I explained I am 8 months pregnant and I have no use of water or the bathroom for 6 hours and he classes this as non urgent. I explained to him there is a major leak in the building which he then gave me a phone number of someone who he couldn't even give me a name of the person who I will be calling ! I rang this person and they had no idea why I was calling. I rang complete again and explained and all he could offer was to log for the tomorrow.
Prior to moving in I was promised there is an emergency out of hours service who will help. FALSE. !!!! Tonight proved it.
When renting with a private landlord I have had an identical situation happen to me. Out of hours someone came and fixed it.
Renting is expensive as it is all you expect back apart from a roof over your head is someone to be there to help with an emergency at any time. Complete can not. And do not do that. It is now almost midnight and I am looking to book a hotel.
The worst part is that I can't talk to anyone in the company as no one seems to care. I have spoken to a manager about the break in incident and nothing came of it. I asked for directors names and they were never given. With everything it's time to take legal advice.
Stick to private landlords. Think about the service you will get after you have checked in. I have never had an issue with a private landlord. I will never chose and agency again.
Tenant
3rd Aug 2016 (8 years ago)
N Shirikjian
I have never had a better experience with a tenancy agency! All the employees at Complete were a delight to work with and made my flatmate and me feel right at home. From the flat viewing process with Reni to the management relationship with Gary, Complete has been incredibly professional and very helpful. I would definitely recommend using Complete as you don't feel as though they are sharks trying to make a sale, but instead a group of professionals who genuinely want you to be happy and comfortable in your new home/flat. Thanks for everything, Complete!
Tenant
1st Aug 2016 (8 years ago)
T Marinova
Flat hunting is a terrible experience in general but Complete made it super easy for us. Hisham and Nahida were very helpful and supportive and we are very happy now in our new flat. The whole process ran smooth and we had a warm welcome in our new flat, which we very much appreciate. I would highly recommend the agency.
Tenant
7th Jul 2016 (8 years ago)
G Martin
Very helpful with questions at all stages; having previously rented direct from landlords this has been my first experience going through the offer, application and referencing process and dealing with a letting agency and being a cautious sort, I certainly had plenty of questions up to and including the day I picked up the keys, which Hisham, Nahida and Gary patiently answered.
Holding back one star as I have yet to see how responsive the "after sale" service is once I am settled in as a tenant (i.e. now that the ink is dry and the money is in the bank). I would hope to the same level as when arranging the tenancy.
Tenant
16th Jun 2016 (8 years ago)
A Fernandes
Complete is not the bully, stressful kind of agency. They operate at a more personal level.
We went to see our new place on suggestion of Hisham and we loved it. It helped that we were not rushed and stayed at the place for over 1 hour in our first visit, and Hisham was very receptive to our questions.
Then, after putting the offer in Hisham always kept us up to date with questions related to our house and met us there so that we could take measures and ideas for furniture.
A note also for Nahida who was quick and efficient with the bureaucracy and ready to explain any doubts we had.
There was just one minor issue which is being taken care of.
We're really happy with our new happy and looking forward to a long time relation with Complete.
Thank you for your work
Buyer
13th Jun 2016 (8 years ago)
D Capua
Very helpful people, always available and reliable.
Special mention to Hisham and Nahida who helped for a very smooth move in.
Tenant
1st Jun 2016 (8 years ago)
H Law
Michael Arze had handed over my Deptford flat S16 completely. He has been very helpful since day one. When the flat was still in progress, he brought me to the site and shown me the flat so that I could have a proper understanding of the building progress. When there was some construction delay, he had kept me well informed. During the furniture installation, he had helped me to liaise with Hatch House and follow up all the defects in detail. I am much appreciated with his services!
Buyer
31st May 2016 (8 years ago)
M mucciola
Very professional until the day we moved in!
Our move went very smooth and they assured us in moving in as quickly as possible which was important for us
They have arranged for our entry on a Sunday!
However after that we discovered that all the tenants in the building had some issues with their flats (normal in a new build) and Complete were not helpful at all.
We are now in our flat since 2 months and they have been responding to our emails just keep saying that they are on the case, and keep saying the same thing over and over again.
I would not recommend them at all
Tenant
12th May 2016 (8 years ago)
O Sizova
Great service provided by Reni, Madi and Michael. They have always been very helpful and highly professional. As a result the whole process of viewings, processing of tenancy agreement and initial property management has been very smooth.
Tenant
21st Apr 2016 (8 years ago)
M Poci
I give property manager Adam Carter 5 stars for his outstanding customer service. Our initial experience with complete was off to a rocky start having dealt with the initial agent with not having the property ready however once we were past onto Adam we had a much better experience dealing with complete. Adam is always a pleasure to deal with and no task seems to out of his reach to handle. We are so pleased to have Adam as our property manager and we look forward to building a strong relationship with him.
3rd Apr 2016 (8 years ago)
B B
Terrible company with a huge staff turnover. They just do not respond to issues or problems whatsoever. Avoid at all costs.
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