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  1. Home
  2. Robert Irving Burns
Robert Irving Burns Logo

Robert Irving Burns

Opens tomorrow at 9:00am
19 Margaret Street, W1W 8RR
Robert Irving Burns was formed in 1962 and over the last fifty years, through a constantly evolving landscape, the business has grown into a well-respected commercial and residential property company. The ethos of the business is the same today as it was when it started. The fundamental emphasis is of giving our clients a service they can rely on. A service that is as personal as their individual property needs and a service that is structured, professional and responsive.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 10:00am - 1:00pm
  • Sunday Closed
View all details

Accreditations

  • tpos
  • prs
  • naea
  • arla

Robert Irving Burns Reviews (128)

Have you used this agent?
  1. 69% 5/5 Stars
    69%
  2. 4% 4/5 Stars
    4%
  3. 1% 3/5 Stars
    1%
  4. 2% 2/5 Stars
    2%
  5. 24% 1/5 Stars
    24%
All (128)
Seller (7)
Buyer (10)
Landlord (11)
Tenant (43)
General (57)

R4R1

1/5 Stars
It is unfortunate you can’t rate negative stars. I had an extremely disappointing experience with this agency. I was asked to provide documentation, which I did by printing multiple pages to PDF via an iPhone app. Due to a technical issue, the letters "Fi" were missing from several words. It’s called a glyph error and is really common, easy to find on a google search. A technical error a human would never make because you must be really stupid to make the same mistake with the same exact letters on multiple pages. Rather than contacting me to clarify the situation, they completely ignored me and avoided direct communication. I was diverted to a receptionist who blatantly lied, claiming that the agents had suddenly gone on annual leave. It was clear they thought I had fabricated documents, which is both ridiculous and insulting, given that any inconsistencies would have easily been addressed during referencing. I was still in the pre-offer stage, but they chose to act in an unprofessional and cowardly manner rather than addressing the issue head-on. Their approach is biased, stereotypical, and outdated, and it’s obvious they pass this attitude on to new staff. Most of the positive reviews they have are misleading; during viewings, I met several agents who seemed completely uninformed and biased. If you're considering working with this agency, especially as a sales customer, be cautious. Their lack of professionalism could end up costing you, just as it has for others. Save yourself the frustration and look elsewhere.... Read more
28th Sep 2024 (21 weeks ago)

K Croker

1/5 Stars
The worst property management Company I have ever had to deal with; I have been waiting for over two years for external and internal shared areas to be repaired, they do not respond to emails, they have no interest at all, they don't care its your home - DO NOT GO ANYWHERE NEAR THIS COMPANY, AVOID, AVOID, AVOID - 8th March 2023 - Well here I am a year on and still waiting, there is always a problem and sadly, never a constructive solution; as a Management Company they just don't care, my advice is DON'T GO ANYWHERE NEAR THEM! 26th May 2023 - RIB did post a reply, sadly the usual excuses, they blame someone; its always something/body else; a business should come back with " yes, we do have a problem, we need to look at lessons leant from previous complaints" but NO - not there fault and funny enough, its not their problem!! - RIB do not engage, they do not respond to emails!!! DO NOT GO ANYWHERE NEAR THEM, how a business can be run like this amazes me; I think too much time is spent at the local Porsche garage choosing their next car; the Property Management Company, has failed me for years and years - AVOID, AVOID, AVOID. Well here I am again!!!! Sadly, I want things to work, RIB do not communicate, the arrogance amazes me, and they don't give a S********t, the Staff leave, the Directors leave and we start all over again with new staff and end up in the same place, and strangely NOTHING HAPPENS, so my advice to all - have I mentioned this before AVOID, AVOID, AVOID. Thankfully there is Google and I am sure many other options, I think; I just may be helping you with sleepless nights !!! 25th May 2024... Read more
Landlord
25th May 2024 (8 mo. ago)

P Singh

1/5 Stars
Cheats, liars, unprofessional! Rented a Flat from them and when I moved in, I discovered heating wasn't working, door opening intercom system wasn't working, poor water pressure, dripping sink faucet, tripping oven. No resolution has been provided, been living without heating for over a week in this cold weather. All I get is a typical "Sorry for the inconvenience" reply from them. Please stay away from renting or trusting them.... Read more
Tenant
11th Mar 2024 (11 mo. ago)

N Curtis

5/5 Stars
Joshua from RIB was very professional, friendly and helpful. He found us some great properties to view and fitted in to our schedule for the appointments. We chose an apartment from an other agent in the end, but I have no hesitation in recommending RIb / Joshua... Read more
21st Jan 2024 (1 year ago)

T Clark

5/5 Stars
As a client of RIB Estate Agents in London, I had a really positive experience with their residential letting services. They were great at finding the right tenants for my property. Their team really knows the London market well, which was evident in how quickly they found suitable tenants. What impressed me the most was their attention to detail in managing my property. They offered advice on how to maximise the rental value and took care of all the advertising and viewings. The personal touch was a big plus – having a knowledgeable staff member at each viewing made a real difference. They also handled all the paperwork efficiently, which was a relief. From negotiating the rent to managing the tenancy agreement, everything was taken care of professionally. It’s clear they have a lot of experience in this field. I’d definitely recommend RIB to anyone looking for a reliable lettings agent in London. They made the whole process stress-free and managed my property as if it was their own.... Read more
Landlord
4th Jan 2024 (1 year ago)

A Usman

3/5 Stars
I chose RIB because I was very impressed by Julia, who is a consummate professional. I was pretty happy with the way in which RIB marketed my property, that is until I made the decision to take the property off the market. When I collected the keys the agent I collected them from was incredibly rude and sneering. It.completely spoiled my experience.... Read more
Seller
15th Nov 2023 (1 year ago)

T W

1/5 Stars
Two of their employees visited my office premises that have been occupied for over 6 years with on time payments and threatened to change locks because a lease renewal was not signed in a timely manner. Some of this delay is attributed to their solicitors sending the lease renewal to the wrong address and sent me another client's completion statements. Very unprofessional, completely unacceptable behaviour... Read more
Landlord
26th Oct 2023 (1 year ago)

X LTL

1/5 Stars
Im still waiting to see a property with this agency or even get basic info on it and I expect they will eventually tell us it's been taken off the market, if/when whatever it is that they are putting us off for, goes through. If that.... Read more
20th Oct 2023 (1 year ago)

C carroccio

1/5 Stars
Scam - I wish one will manage to take them to court one day... Read more
16th Sep 2023 (1 year ago)

A sangalli

1/5 Stars
SCAMMING COMPANY I made the mistake of purchasing a flat where the freehold is managed by RIB. The building is a Grade 2 listed property and part of the historical Smokehouse Yard. As such, it must be preserved in a good state (please see the picture below and judge for yourself). The management fee is expensive, and no maintenance is provided for the internal part of the building either. They don't reply to emails or follow any council indications - the only way forward is through solicitors... Read more
Buyer
16th Sep 2023 (1 year ago)

Michele

5/5 Stars
Big thanks to Connor for having helped to secure my new amazing flat in central London. Special thanks to him, for having helped not only on the entire legal process, but also in relocating some of my furnitures from my previous apartment (which was not part of his job), showing incredibly proactiveness. I can tell the focus was entirely on delivering the perfect experience to his client!... Read more
Tenant
14th Jul 2023 (1 year ago)

Giuseppe

5/5 Stars
We had an excellent experience thanks to Connor - I would totally recommend him as the perfect agent! He walked us through the entire rental process and answered every questions we had (even the most detailed one) on the legal documentation. He was super available during house viewing and sincerely recommended what was actually the perfect fit for us. Also, he perfectly handled the conversation with our landlord. Now we are living in a lovely house in Marylebone. 5 stars!... Read more
Tenant
2nd Jul 2023 (1 year ago)

A Ackland

5/5 Stars
RIB helped sell my property in a difficult market and did an outstanding professional job. They have a detailed knowledge and experience of the local property market and kept me fully updated throughout. I would highly recommend them. Huge thanks to both Damien Field and Adam Ben-Harosh.... Read more
Seller
13th Jun 2023 (1 year ago)

J Foster

1/5 Stars
Do not use RIB for any commercial properties. They act purely in the landlord’s interest, often being deceitful as well as negligent in their approach to responding to issues, and helping their greedy landlord clients to extort fees and improve their properties above their original condition. I’ve had a nightmare with RIB at the conclusion of a commercial lease we had with them, they are trying to extort us of over £30k - AVOID!... Read more
Landlord
2nd Jun 2023 (1 year ago)

G Singhal

1/5 Stars
I would not recommend Rober Irving Burns to trust for any business. I booked a viewing with them, travelled from Birmingham to London to see the property for next day. Maria called me half an hour before viewing that she can't find the keys. She can find on next day, clearly she was not willing to travel to central London to show the property. She started making excuses for 10 minutes then told me to call later with more information which of course she didn't. I reported to their team which didn't bother to reply to my message or apologies. Totally UNPROFESSIONAL service.... Read more
29th Mar 2023 (1 year ago)

A Borbely

5/5 Stars
We recently rented a flat through RIB and the entire process was incredibly smooth and easy. Having found a flat we were very set on, our estate agent Rebecca managed to get us a video viewing within an hour of our request for further information, and had the offer form sent to us the same day. Throughout the whole process she was available to answer any questions we had, and always had time for us – going above and beyond! Would highly recommend RIB to anyone looking to rent in London.... Read more
Tenant
20th Jan 2023 (2 years ago)

B Carrillo

5/5 Stars
Amazing attention and engagement; facilitated the conversation and helped us get our dream flat. I would like to especially mention Maria, whose dedication and professionalism helped us tremendously... Read more
9th Nov 2022 (2 years ago)

N Brooks

5/5 Stars
I’ve had a great experience with RIB. Rebecca, in particular, was very attentive and helpful during the whole process, and responded quickly to all my messages and queries.... Read more
23rd Oct 2022 (2 years ago)

P Balsan

5/5 Stars
Fantastic experience working with Maria at RIB made a tough process seem easy... Read more
30th Sep 2022 (2 years ago)

X CHEN

5/5 Stars
Many thanks to Rebecca.Although this is my first time to rent a flat, she tirelessly answered my questions and helped me rent my favorite one.... Read more
Tenant
29th Sep 2022 (2 years ago)

T Gotfredsen

5/5 Stars
Had a great experience. Nice and efficient. Can recommend working with Maria!... Read more
25th Sep 2022 (2 years ago)

???

5/5 Stars
Amazing experience?Maria provided the best service with great patient. As the renter I can see the communication between the agency and the landlord is also fluent. Highly recommend!... Read more
Tenant
24th Sep 2022 (2 years ago)

H Haroun

5/5 Stars
I had a very pleasant experience with your agency, especially with your agent Maria who made enormous efforts to find me the property I was looking for. Many thanks to her and to the whole team of the agency.... Read more
24th Sep 2022 (2 years ago)

L Martin

5/5 Stars
Maria was extremely helpful in my search for a new apartment, she worked diligently, was always very kind and guided me in every step along the way as well as always kept a good communication level. It was a pleasure to have met her.... Read more
22nd Sep 2022 (2 years ago)

S Shah

5/5 Stars
I have been using RIB for a few decades already in respect of property matters in London...always responsive and great service. Currently Mr Sam Ghadachi has been assisting me on some property matter and providing excellent advice and service.... Read more
21st Sep 2022 (2 years ago)

C lee

5/5 Stars
Loved my experience with RIB from start to finish. All staff were so lovely and very professional, especially Maria, who was the one to show me the flat! Many thanks to all the staff!... Read more
17th Sep 2022 (2 years ago)

A Matveev

5/5 Stars
Thanks to Maria for all her help with moving into our new apartment in Fitzrovia despite all the current demand in the market. Her service was professional and moving in was seamless.... Read more
Tenant
11th Sep 2022 (2 years ago)

O lim

5/5 Stars
Urgently needed to secure a place when I reached out to RIB. Maria was quick and efficient to handle the viewing, documentation and signing- managed to secure the place within a short time frame. Negotiations were also well handled by the agent despite having not met/spoken to the landlord before.... Read more
Tenant
5th Sep 2022 (2 years ago)

G G

5/5 Stars
RIB has been excellent to work with. I'm really grateful for the support we have received from Rebecca, who has been really helpful to and quick to respond to any questions or worries. A really positive experience... Read more
5th Sep 2022 (2 years ago)

M D.

5/5 Stars
i had a viewing with Sam Ghadakchi, he was very helpful and friendly, I can highly recommend him as an estate agent.... Read more
4th Sep 2022 (2 years ago)

D Limcaoco

5/5 Stars
I worked with Rebecca and she is incredible! She was on top of everything, very communicative, and so supportive throughout the process. She made me experience working with RIB wonderful ??... Read more
2nd Sep 2022 (2 years ago)

E Zhao

5/5 Stars
Our agent, Rebecca, was great--super attentive, prompt with replies, and checked in with us post moving :)... Read more
18th Aug 2022 (2 years ago)

R Pupezeanu

5/5 Stars
Extremely responsive, efficient, kind, and on time.... Read more
17th Aug 2022 (2 years ago)

S cole

5/5 Stars
I recently had a viewing with Sam Ghadakchi. I found him very professional and knowledgeable.... Read more
15th Aug 2022 (2 years ago)

N Buhl

5/5 Stars
RIB was great at supporting us in our the letting process for our new apartment. Maria was good at clarifying all the nessesary steps and was quick at replying all our questions.... Read more
Landlord
13th Aug 2022 (2 years ago)

R Hulf

5/5 Stars
Sam at RIB - top guy... Read more
11th Aug 2022 (2 years ago)

A Nehru

5/5 Stars
Great experience - our contact Sam Ghadakchi has been very friendly, proactive and energetic in finding us options.... Read more
10th Aug 2022 (2 years ago)

E Richards

5/5 Stars
We had a great experience with RIB. Rebecca is an absolute gem! The market is frankly a shambles at the moment, and we found most agents at other companies to be disinterested and quite obnoxious. Quite the opposite with Rebecca - professional, caring, charismatic and genuinely interested in finding us our next home. A great customer experience. Thank you!... Read more
10th Aug 2022 (2 years ago)

L Riley

5/5 Stars
I organised a valuation with Sam, who gave me some very valuable and insightful data around NW1/NW8 crossover. I look forward to working with Sam and the team moving forward.... Read more
5th Jul 2022 (2 years ago)

F Heyu

1/5 Stars
Rebecca Webb this specific agent has been extremely unprofessional when handling with clients. We have arranged a viewing at certain time but she stood me up without informing me in advance. Also when we were on the phone her temper was very bad and tried to start an argument which this should’ve been her mistake, but she wouldn’t admit it. So I’m very disappointed at her service and won’t be visiting this real estate company again.... Read more
1st Jul 2022 (2 years ago)

R Warriner

5/5 Stars
RIB managed our flat in Fitzrovia brilliantly for many years. During this time we had a variety of tenants ranging from low to high maintenance! Our day to day issues were handled be Rosy Pradhan who was always there and really looked after us well. She also handled the tenant liaison superbly and overcame many tricky issues for us. Rosy was backed up by her Lettings Manager, Julia Garber, a very experienced lady, who came to our rescue for the most challenging situations. Together Rosy and Julia made a fantastic team and we would not hesitate to use their services again.... Read more
Landlord
9th Jun 2022 (2 years ago)

M Ben-Rashed

5/5 Stars
I'm very grateful for the support I received and am still receiving from Robert Irving Burns. From day one of me reaching out they've been incredibly friendly, responsive, accommodating and transparent. I'd like to extend a special thanks to Matt and Ipek, both of whom gave up a great deal of their time and energy to ensure that my every need was met and that I was always kept abreast of every development. I would encourage anyone seeking professional property advice to reach out to Robert Irving Burns as soon as possible - you'll thank yourself for it.... Read more
1st Jun 2022 (2 years ago)

L Xu

2/5 Stars
A really good experience before moving into the flat. After that, the maintenance, management, and check-out are horrible. 1. Very slow reaction for maintenance. For example, The water was leaking from the washing machine, and I waited more than 3 weeks to solve that problem. 2. Please take as many photos as you can during check-in and send them to the manager as records. Because they have added many photos in the check-out report, most of these damages were there before I move in. I reported to these in the check-in report, but they haven't replied. While these previous damages were added in my check-out report. 3. Very slow deposit return system. More than one month passed, still have not received my deposit.... Read more
Tenant
24th May 2022 (2 years ago)

J Hall

1/5 Stars
RIB a have been responsible for fixing the central heating in a flat in Holcroft Court W1 since October 2021. It is still not fixed. It is frankly inept management that allows this basic need to go unresolved for 4 months through a winter season. Ultimately this voids the tenancy agreement between their client (landlord) and the lessee.... Read more
Tenant
5th Mar 2022 (2 years ago)

Anonymous Tenant

2/5 Stars
Great at collecting money, not so great at dealing with building maintenance issues... Read more
Tenant
10th Jan 2022 (3 years ago)

L Matildi

5/5 Stars
I have been particularly impressed by the professionalism of Julia Garber, the Head of Residential Lettings. She helped us throughout the renting period exceptionally. Would highly recommend RIB.... Read more
Tenant
13th Aug 2021 (3 years ago)

D G

5/5 Stars
I've been a tenant for over 3 years at one of the apartments in Fitzrovia managed by RIB. It has been the best estate agency experience I've had so far due to their professionalism and prompt responses. The senior property manager, Rosy, is particularly excellent - she is super responsive, friendly and any maintenance issues are always dealt with swiftly. Highly recommended!... Read more
Tenant
23rd Jul 2021 (3 years ago)

Dzmitry

5/5 Stars
Issy at RBI is amazing. The flat rental process went quickly and smoothly. Always helped with whatever questions I've had. Can highly recommend and will definitely work with her again... Read more
Tenant
16th Jul 2021 (3 years ago)

J Hussain

5/5 Stars
Issy was highly professional and super helpful. I can't recommend her highly enough!... Read more
6th Jul 2021 (3 years ago)

C Freeland

5/5 Stars
We recently had a great experience working with Matt at RIB to find our new rental property in Fitzrovia. He was super knowledgeable about the area and responsive to all our requests. Renting is usually stressful but he really put our mind at ease and made the whole process relatively painless. I would definitely recommend RIB to anyone looking to rent or buy in Central London.... Read more
Tenant
29th Jun 2021 (3 years ago)

A Malinauskas

5/5 Stars
We have secured a stunning apartment in Holborn, thank you very much for your help Matt! Extremely professional, responsive at any time of the day, Matt made the entire process really smooth. I would highly recommend him and Robert Irvin Burns letting services to anyone!... Read more
Landlord
28th Jun 2021 (3 years ago)

Victoria

5/5 Stars
Issy was a great help in our search for a rental property. Really responsive, understanding and professional. Great experience with the team at Robert Irving Burns! Thank you for your help!... Read more
Tenant
28th Jun 2021 (3 years ago)

E Toulemonde

5/5 Stars
Buying our new family home proved a challenge for us but having David Caldeira and his team made a hugely positive difference for us. He was professional, fair and pleasant throughout. David went beyond his remit in helping us navigate challenges on our purchase and was instrumental in helping us secure the flat we have been dreaming of. We are grateful to him and his team at Robert Irving Burns. We have been extremely pleased and I highly recommend their excellent service.... Read more
Buyer
23rd Jun 2021 (3 years ago)

N1EG

5/5 Stars
Very happy we found a lovely flat with RIB in central London for the past two years. Rosy Pradhan, who was our property manager, was helpful in assisting with any problems we faced with the flat, such as minor leakages.... Read more
Tenant
8th Jun 2021 (3 years ago)

roberta

5/5 Stars
Good and professional team very fast answer and video visit of the houses, great support if you are looking for rental solution ( especially if you do from abroad)!... Read more
Tenant
27th May 2021 (3 years ago)

A Quigley

5/5 Stars
Issy was helpful and gave prompt responses.... Read more
19th May 2021 (3 years ago)

V Marnoto

5/5 Stars
I asked to see a flat for rent and Maria was absolutely helpful and friendly. She also kept in touch and even suggested a few ideas that were very welcome. My experience with RIB was very positive.... Read more
12th May 2021 (3 years ago)

Anonymous Tenant

5/5 Stars
Issy Player was my real estate agent trying to help me find an apartment and she was absolutely wonderful! I’m very pleased with the service the firm provided overall, but I think it was really most importantly thanks to Issy having my best interest at heart that everything went so smoothly... Read more
Tenant
7th May 2021 (3 years ago)

B Talbot

5/5 Stars
We leased through RIB for 5 years and only left as it was time for a change of scenery after a year of lockdowns. Julia has been professional and prompt in handling all issues that arose during our time here. We felt supported as tenants and would definitely recommend.... Read more
Tenant
6th May 2021 (3 years ago)

G Paret

5/5 Stars
I had the chance to work with Issy in my search. She was very professional along the whole process from the beginning until the signatures. Very responsive, she would even respond to messages after working hours which is in my experience very unusual and has been very much appreciated - she has been a great liaison on both parts and made sure everything happened in a timely manner. I would definitely recommend to work with Issy if you are looking for a property in central London.... Read more
21st Apr 2021 (3 years ago)

N Abbasi

4/5 Stars
I have worked with RIB team to rent an apartment in london. The quality of the service is quite high and the whole team are caring and professional. Working with mrs. Issy player and mrs. Raymar Battan made it an easy and pleasant experience for me as an international student. I have not moved-in yet but I am sure with the quality of work it would be great. Niusha... Read more
Tenant
1st Apr 2021 (3 years ago)

C C

5/5 Stars
We have had a pleasent experience renting our unit from RIB through Matt. He has great attention to details and has been very thoughtful from the start till we moved in. He took into consideration our situation and recommended a suitable unit, provided alternative solution(s) if there were any concerns and follows through till completion. He is also honest, proactive, and keeps us informed in a timely manner. Communication with him was effortless. We truly appreciate all his help! Whether to let, rent, sell or buy - will definitely recommend Matt to others.... Read more
Tenant
31st Mar 2021 (3 years ago)

D Cohen

1/5 Stars
Absolutely shocking, been lied to, and overcharged whilst being threatened. AVOID!... Read more
27th Mar 2021 (3 years ago)

M Zhao

5/5 Stars
The agent Issy was a delight, very helpful and communication was clear. I am very happy with my experience with RIB, I’ve since passed Issy’s contact to few of my friends for rental with RIB. Keep up with the good work, amazing team! ????????????????????????... Read more
Tenant
26th Mar 2021 (3 years ago)

K Biffle

5/5 Stars
Issy was so helpful! Answered all of my questions and was super responsive. I was able to find a flat that fit my moving timeline and budget. Thank you, Issy!... Read more
26th Mar 2021 (3 years ago)

A Kladouchou

5/5 Stars
Really good company that I would definitely recommend. I feel very grateful for Matt who is all the time there for anything I need for my new flat, he has been very kind and sorts any issues I have straight away! Thanks so much Matt!!... Read more
Tenant
24th Mar 2021 (3 years ago)

H Jenson

5/5 Stars
Great experience with RIB- thank you Issy for all your help!... Read more
23rd Mar 2021 (3 years ago)

C Fisher

5/5 Stars
Have worked closely with RIB during the process of moving out of our current flat and they have been amazing! MASSIVE thank you to Issy and Julia during this time- both lovely, super helpful, great communication and have taken away a lot of stress of moving out. Would 100% recommend these guys :)... Read more
23rd Mar 2021 (3 years ago)

S Taghavi

1/5 Stars
Easily the worst property management company I have dealt with and I've dealt with some bad ones. Our building they took over 3 years ago is falling apart, incorrect and illegal service charge demands, charging for non-existent services. Staff changing every 6 months trying to clean up the mess of the previous ones then giving up once they realise its too far gone. Thankfully, we are in the process of getting them out and I can't see them lasting long the way things look. Currently, I think there are 2 people are actually trying to run the whole operation. Steer clear!... Read more
11th Mar 2021 (3 years ago)

A H

5/5 Stars
Responsive , professional & straight forward - RIB was the estate agent involved in my recent purchase of a property. I found David C at RIB v professional through out the whole process. I would highly recommend working with David at RIB in a heart beat... Read more
Buyer
8th Mar 2021 (3 years ago)

T jaggs

5/5 Stars
Great company, would definitely recommend. Me and my girlfriend have recently moved into a rental property in London managed by RIB, the staff are very responsive and quick to help you out. We were especially grateful for Issy who was both professional and experienced in giving us all the information we needed before moving.... Read more
Tenant
4th Mar 2021 (3 years ago)

J Thompson

5/5 Stars
We've owned a property in W1 since 2007 and RIB have been at our side all along. We have had no void periods to speak of in all that time even though the market has had some wild fluctuations. Most importantly, we have really appreciated the wealth of experience and advice we have received over that time. We've had a very positive and enjoyable time as landlords which has been enhanced by the reassuring support of the RIB team. We can't say thank you enough. I would strongly recommend RIB to any landlord.... Read more
Landlord
11th Feb 2021 (4 years ago)

C Street

5/5 Stars
We have been using RIB to sell our properties for over 25 years and we have always found them to be honest, knowledgeable, accommodating and incredibly responsive. David Caldeira in particular is a pleasure to work with and I could not recommend him highly enough.... Read more
Seller
18th Jan 2021 (4 years ago)

M Tamminen

5/5 Stars
David from RIB acted for the seller during our recent purchase of a new flat in London. During the 1.5 years we have been searching for a flat and dealing with various agents (who are often frustratingly salesy and pushy), David was by far the most helpful in getting us through the entire process without things ever getting unnecessarily stressful at any point. He was very responsiveness, professional and advised us at every point; a real joy to work with! I highly recommend getting in touch with RIB and David in particular if you are planning on buying or selling a property.... Read more
Buyer
18th Jan 2021 (4 years ago)

S Grant

5/5 Stars
Very helpful... Read more
7th Jan 2021 (4 years ago)

S Cole

5/5 Stars
The people at RIB couldn't be more helpful and they are really nice and easy to deal with. I'm so pleased to work with them. Dealing with flat letting can be stressful but they really take the stress out.... Read more
Landlord
16th Dec 2020 (4 years ago)

L Moran

5/5 Stars
I chose RIB as a local estate agents in Fitzrovia because of their deep knowledge of and commitment to the area. I was impressed with them when I bought my property in the area and decided to return to them for my sale. David, the Residential Director (also my point of contact on my original purchase) provided a first rate service on my sale. He had an excellent knowledge of the market. During the process he always kept me well informed, responded quickly to all my queries and demonstrated an ability to get things moving. A first rate agent.... Read more
Seller
30th Oct 2020 (4 years ago)

M Williams

1/5 Stars
This is the worst property management I have ever experienced. No one cares, no one ever gets back to you. 10/10 would not recommend, if you can chose someone to represent you never ever chose RIB... Read more
16th Oct 2020 (4 years ago)

George

1/5 Stars
Absolutely shocking service. And appalling staff response. Apart from Omid who has just started there. Due to RIB’s negligence over the 10 or so years the building has fallen into a state of dangerous disrepair, resulting in electrical fires and windows getting smashed in from falling guttering. RIB have given multiple SEC 20’s over 10years (for the same works), each of SEC20’s had issues and work could not get started, issues stemming from no-one but RIB as they never followed the correct legal SEC 20 procedures. The works covered by the insurance, that could have gone ahead, have been pushed back year and year again, with no end in sight. Their solution? Have someone come over and take pictures, then never get back to you, whilst also collecting exorbitant service charges, with only 3 working days notice. Emails go unanswered, calls go unreturned, opaqueness and incompetence continues. They are required to go through relevant consultations (insures, surveyors contractors and tendering) and client/leaseholder reporting but there is ZERO transparency and not getting ANY maintenance done in 10 years?! This isn’t about their ‘process’ in trying to get works done, this is about their total negligence and incompetence when it comes to residential properties. They can’t even explain their expenditure breakdown to leaseholders, when asked. They won’t be updating leaseholders on anything of substance, only what they deem necessary which is… ‘don’t give any information to anyone, push the blame around, then take their money’. Honestly, I’m surprised that the entire building hasn’t burnt down. Shocking. P.S. RIB don’t respond to this if it’s going to be another copy and paste job, like the last two responses. Just highlights your inability at problem solving. Thank you, for nothing.... Read more
20th Jun 2020 (4 years ago)

L Gill

1/5 Stars
Robert Irving Burns manage the building where we own a flat. Over the years they have let the building fall into disrepair while collecting exorbitant service charges. In our flat alone there is penetrating damp and in other flats the issues amount to dangerous conditions. Emails go unanswered, calls go unreturned. Be very cautious of this company and ensure you check that they are not the management agents of any property you're considering owned or rented. You'll find it'll be a constant drain of money and your time. I'm leaving this review in the hope this has a greater impact than my year of ignored emails and calls. *UPDATE 21 MAY 2020* I acknowledge Omid has recently been in touch, thank you to him making the effort. I'll await full feedback on the year's worth of unanswered emails.... Read more
21st May 2020 (4 years ago)

G Sarig

1/5 Stars
RIB is useless as a property management company. They are unable to manage properties and been failing to run a refurbishment project to our building (it is pending for the last three years).... Read more
17th May 2020 (4 years ago)

M Wattam

1/5 Stars
We recently bought a flat that is managed by RIB in central London, which had a pending S20, following on from a failed attempt to initate a S20. From talking to other residents it is apparent this has been an issue for many years and RIB have been negligent, uncommunitative and incompetent. Leading to a deterioration of the property and in some cases making it unsafe to live in for a period of time. Thus the poor rating to try and get their attention and take some action.... Read more
Buyer
11th May 2020 (4 years ago)

A Mehra

5/5 Stars
Fantastic experience with RIB. Siobhan Dulake was particularly helpful through my tenancy process. Very approachable, super efficient and extremely thorough. Definitely a company I would like to work with again in the future.... Read more
Tenant
7th Nov 2019 (5 years ago)

S Knaneh

5/5 Stars
Siobhan Dulake has been the one responsible for accepting me to the flat and managing the flat. Siobhan works with a lot of integrity, honest and open about things, honors her words and takes care of every issue immediately and efficiently. I am very pleased with Siobhan respectful attitude and the way she deals with things even through tough moments; professionally and with compassion.... Read more
Tenant
27th Oct 2019 (5 years ago)

A N.

1/5 Stars
RIB is managing the building in which I have been living for over 5 years now... and the last years has just been horrendous. My place is in central London - and it has not been cleaned for ages! Someone used to come once a week, then monthly... then nobody showed up anymore, and one day the vaccum cleaner simply disappeared. Their building management team is unresponsive and fails to address any requests - by emails or call - from me or letting agencies. Adding a response to RIB below: You clearly have not investigated nor resolved this as things are exactly as before - that is untidy. So thanks for nothing;-)... Read more
Tenant
22nd Aug 2019 (5 years ago)

R Bhushan

5/5 Stars
We had the pleasure of working with Ilana whilst purchasing our new home. She was a pleasure to work with and a professional through and through! She functioned at a high level in the negotiation phases of the deal. We left feeling fair and represented about both the price that we paid as well as any of the works that we requested the seller to do before we took possession. She was also extremely patient with allowing us more than our fair share of visits with our designer before even the exchange of contracts and this pattern continued all the way to closing! There were delays on the closing due to delays from the attorneys but she kept everybody in the loop and kept pushing to get us into our new home as quickly as possible. We would highly recommend her and RIB as your agent for selling or buying needs!... Read more
Buyer
20th Aug 2019 (5 years ago)

T Manzetti

5/5 Stars
It took us two years to find the perfect property. Along the way we worked with many agencies, none of which was as helpful and efficient as RIB. They were professional, knowledgeable and fast-reacting. We highly recommend their services.... Read more
Buyer
10th Apr 2019 (5 years ago)

D Smith

5/5 Stars
Great experience so far working with Natasha and others on the RIB team getting a flat rented. I was able to view the flat multiple times and the entire process was well managed. I'll provide follow-up input after I've stayed in the flat for a period of time, but so far, so good!... Read more
Tenant
1st Apr 2019 (5 years ago)

M Aresti

5/5 Stars
I found Siobhan a nice person to deal with. Thank you.... Read more
5th Mar 2019 (5 years ago)

J M

1/5 Stars
This company is pathetic and utterly ignorant to the needs to tenants. They service our block and only care for the needs of freeholders. We have been without a working lift for months. Emails are ignored, or replied with clearly false information in a passive aggressive tone. This is the type of company that gives the rented property industry its horrible reputation. ——— 5 months later and the lift is still off, thanks to RIB not supporting tenants. The agent in charge, a Mr Barnett, has been lying over emails claiming the lift is to be repaired, when in fact an errant part freeholder has decided to turn off the lift for the block. RIB really don’t care about those living under their management, unless they pay the bills of course. ——- 11 months down, still the lift is off. Mr Barnett has now left the company, only to be replaced by someone who also chooses to ignore emails. It must be a very sad existence working in property management. Pathetic! —— 10/2/19 The lift has been off for over a year, and RIB who are responsible couldn’t care. There are elderly individuals who can’t visit us, and other people living here with small children who are forced to climb stairs, whilst there is a lift that should be working. In response to your message below. It is laughable, the GDPR laws came into play long after I logged this with your company. Further to that, my management company who represent the landlord have been ignored for over a year over this issue. It is quite clear from the reviews on here that RIB have no culture of customer service at all. Additionally the fact one of the freeholders is responsible for turning off the lift fits in perfectly with your response that RIB only cares about the interest of freeholders. The sooner we move out the better, we are counting down the days.... Read more
Tenant
10th Feb 2019 (6 years ago)

K P

1/5 Stars
Do not trust whatever these agents tell you or represent on behalf of a client. Even their emails are hoax and not obligatory once you negotiate. Only accept solicitors letter which are binding. I do not recommend them at all.... Read more
10th Feb 2019 (6 years ago)

L Rodríguez

5/5 Stars
My experience with RIB has been excellent so far. Very attentive service, all the process was clear and easy to follow. They kindly provided all the information I needed and answered all my questions.Even after I moved in, they are still making sure everything is ok. Natasha is a great agent.... Read more
Tenant
16th Jan 2019 (6 years ago)

B Anna

1/5 Stars
I've been their client for the last 2 years - never again. The worst agency I've ever worked with. Absolutely unhelpful, rarely reply to our emails. we've had several issues in our flat - they didn't manage to solve any of them. A bunch of lazy people only interested in getting paid without doing any work for their clients.... Read more
8th Nov 2018 (6 years ago)

N G

1/5 Stars
This has to be one of the worst building owners ever. I have an apartment in one of their buildings with no hot water for almost a week. I wish we could choose another company but I guess you are stuck with them... Read more
28th Jun 2018 (6 years ago)

P Guo

2/5 Stars
Really bad service after you signed the contract. listed several things happened for other potential customers as a reference. 1. completely landlord-centered. only stand for the landlord side for everything, rather than as an arbitration. 2. the only thing after you moved in they would bother to contact you or reply to you is that, they need to ‘break in’ to let next potential tenants taking a viewing in the last month of your contract. 3. The agent is ‘unaware’ that the deposit money was not put under the protection. 4. did not offer the formal contract in paper copy to the tenants.... Read more
Tenant
20th Feb 2018 (6 years ago)

J Crellin

4/5 Stars
RIB took over management halfway through my tenancy, so switching over was a bit troublesome. But overall, a very good company. Quick to respond to emails and needs. Took a long time to receive my deposit refund back, but 100% of it was returned so can't complain. Had a few things that needed fixed in the flat that weren't attended to, but they were minor. Once had to pay for a plumber and a locksmith out of pocket, but the plumber cost was refunded to me. In the end, RIB provided a good service and very friendly employees.... Read more
Tenant
9th Nov 2017 (7 years ago)

P Dorado

5/5 Stars
Overall, I've had a good experience with RIB renting a flat. Viola (the real state agent) has been very professional and I would recommend their services.... Read more
Tenant
25th Oct 2017 (7 years ago)

M Iben

5/5 Stars
I have found a very nice flat trough RIB, and I am very delighted with the property, as well as the people who manages it. Laura was my agent and she was a great person to deal with. She would only contact me for properties that matched my requirements and was very patient trough out the whole process.... Read more
Tenant
20th Oct 2017 (7 years ago)

V Lemmer

5/5 Stars
Very helpful and personable team!... Read more
17th Oct 2017 (7 years ago)

T Giletti

4/5 Stars
I rented a flat from RIB in Fitzrovia for one year. Viola (letting agent) was able to secure the flat on very short notice. To criticize, the flat was managed by RIB and, while they were usually responsive, some repairs/follow ups were slow. I have rented in London for the past 4 years. RIB is one of the most straight forward and no nonsense agents I have dealt with. The flat was the only one where I have received my full deposit back. I would use again.... Read more
Tenant
21st Jun 2017 (7 years ago)

A Pepper

5/5 Stars
The lettings service provided by RIB was excellent Julia and Laura were able to let the property with the minimum amount of fuss Always helpful and able to answer any queries promptly First class service and highly recommend them... Read more
Landlord
6th Jun 2017 (7 years ago)

A GUZMAN

5/5 Stars
Mi experience with RIB has been great. We were looking for a long term letting of one year and our seek was much more difficult than we were expecting. Regardless an unkind reception the first day at their offices, everything has been very pleasant, friendly and efficient. Our Counterpart Viola has been really nice to us and has been always available to solve our necessities.I strongly recomend to work with RIB.... Read more
Tenant
31st May 2017 (7 years ago)

M Simonetti

4/5 Stars
RIB made our letting experience excellent. They were really good in the letting and managing process. We lived during a year in a cozy and comfortable flat, in a friendly and well located neighborhood. Furthermore, RIB responded to each of our requests and managed to have a fluent communication with the landlord. We fully recommend RIB´s letting.... Read more
Tenant
30th May 2017 (7 years ago)

A Pratt

5/5 Stars
The team at RIB really helped me find a great place for Uni. Viola is a gem and really was dedicated to making sure that my new home in London was perfect !... Read more
26th May 2017 (7 years ago)

M Barber

5/5 Stars
I recently rented a 2 bedroom flat in Fitzrovia, through Viola. She was professional, responsive and really listened to what I was looking for (something which many other estate agents don't do). The process was smooth and relatively painless, I would happily recommend to my friends and will be in touch when looking to rent/buy in the future.... Read more
Tenant
22nd May 2017 (7 years ago)

R chara

5/5 Stars
Brilliant service, Jason was kind and helpful! The appartments we saw were great and the process was quite smooth. Would recommend him and his team to friends... Read more
15th May 2017 (7 years ago)

L Nicholson

5/5 Stars
Ajsen in the Sales team knows her stuff and knows how to get things done.... Read more
11th May 2017 (7 years ago)

L Bruce

5/5 Stars
RIB are very refreshing to deal with in the modern world of estate agency. They are honest, knowledgeable and hard working. I have used the company on all levels and found them to be far more approachable and flexible than other agents in the area. Highly recommendable.... Read more
11th May 2017 (7 years ago)

E G

5/5 Stars
I have been dealing with RIB for many years both in residential sales and residential lettings. My contact with them has been at virtually all hierarchical levels. They have always been consistent in the high quality and efficiency of their services, regularly meeting my expectations. Their knowledge of the market, both from a sales as well as lettings standpoint has been a big plus for me personally. On the one or two rare occasions when things did not go according to plan, matters were promptly rectified once the issues were brought to their attention. Overall, highly recommended.... Read more
11th May 2017 (7 years ago)

A Saunig

5/5 Stars
Jason was great - he showed us a range of apartments, got a feel for us and showed us something that exactly matched. He also went above and beyond with getting our contract over the line as we had just moved from Australia.... Read more
Tenant
10th May 2017 (7 years ago)

M Davidson

5/5 Stars
I can very happily recommend RIB when acting in a sale. After failing to sell my Fitzrovia flat last year via another Fitzrovia agent I turned to RIB after receiving very positive comments from a family member who used them to sell his flat a couple of years ago. Ajsen from RIB sales managed to find a buyer within 1 week at an acceptable price. Despite some delays to the sale caused by protracted enquiries it successfully completed in the end thanks to Ajsen's very hands on approach in pushing the process forward whenever it came close to stalling. Thank you RIB.... Read more
Seller
10th May 2017 (7 years ago)

M purser

5/5 Stars
I sold my flat through RIB, and was delighted with the service received. I dealt with David Caldeira and Ajsen, and they were diligent from start to finish. After the flat was put under offer, the buyers Solicitor seemed to do everything in her power to scupper the deal throwing curved balls at every opportunity, but each and every time Ajsen and David batted back, and in the end the deal went through. Well done.... Read more
Seller
10th May 2017 (7 years ago)

P Dunkerley

5/5 Stars
I purchased an apartment in Fitzrovia through RIB and I must say I was hugely impressed with the service they offered. Professional, helpful and more than anything, considerate, something missing from business these day. Would highly recommend to anyone in the area looking to buy.... Read more
Buyer
10th May 2017 (7 years ago)

D kent

5/5 Stars
As a Building Manager in the local area, I am extremely impressed with RIB and its staff, my contact is Julia Garber in lettings, professional, dynamic, knowledgeable, consistent, and a real joy to deal with, long may they exist!... Read more
9th May 2017 (7 years ago)

P Panny

5/5 Stars
Walk in and talk to them. Friendly, knowledgeable and more than they first appear recommended to me by others and I haven't been disappointed. Around for years but seems to have a new management team?? Spoke with Simon about property management. Coffee could have been better but property wise absolutely brilliant. No hesitation.... Read more
5th May 2017 (7 years ago)

C G

5/5 Stars
Found my Fitzrovia home through RIB, definitely had more knowledge than the other local agents with good aftercare. Julia in Lettings was particularly impressive. Knows her stuff.... Read more
Tenant
5th May 2017 (7 years ago)

S saffbrown

1/5 Stars
Appalling company.. disrespectful and unprofessional.. they lie and take your money! dont use them and if you are under their management? run for the hills!... Read more
4th May 2017 (7 years ago)

Y Fu

5/5 Stars
I contact with Laura , was great service and professional.... Read more
28th Apr 2017 (7 years ago)

E Reid

4/5 Stars
We bought a property through Grace Onek at RIB. We ran into a few problems following results of searches, but Grace effectively liaised with the vendor to find a resolution, allowing us to complete the purchase within 5 weeks of our first viewing.... Read more
Buyer
13th Apr 2017 (7 years ago)

S Jones

5/5 Stars
The RIB sales team, especially our contact, Lee, was great. We recently bought a house through RIB and the support and service from Lee was fantastic, both during our search and after we had our offer accepted. We would recommend them.... Read more
Buyer
19th Mar 2017 (7 years ago)

L Buiel

1/5 Stars
Property Agent was unprofessional, treats women like they are stupid and second-class citizens, incompetent, patronizing, unhelpful, ignorant and the worst I have come across in London. Made a difficult situation in the building that needed impartiality and helpful advice and all he did was make it far worse. Seemed to enjoy the power he had. If you are a professional woman steer clear - you would be shocked by this level of sexism. And management, they say, it is his word against mine!... Read more
27th Jan 2017 (8 years ago)

B H

1/5 Stars
Very unprofessional careless bunch of crooks. The staff keep on changing so you don't really know who's who. AVOID THEM!... Read more
29th Dec 2016 (8 years ago)

S Cohen

5/5 Stars
I must say having the commercial lettings team were incredibly helpful! Thanks!... Read more
Landlord
12th Dec 2016 (8 years ago)

G Fabbro

1/5 Stars
1 star is being kind. 6 months later and I am still waiting for the entry phone to be fixed, because of this entry phone being busted I fell down the stairs, while going down them to answer the front door. I now have permanent ligament damage in my ankle which I was then on crutches for 3 weeks and have to go to physio for. They STILL haven't fixed it and have told me they will. They haven't even contacted me when asked to by my landlord. Oh and instead of fixing this entry phone they decided it would be a great idea to LOCK THE ONLY FIRE ESCAPE IN THE BUILDING !! Also when told about a moth infestation in the hallway they decided to just hoover the carpet which obviously has done nothing. This company is absolutely useless WARNING DO NOT USE THEM AS YOUR BUILDING AGENTS !!!... Read more
Tenant
24th Sep 2016 (8 years ago)

D W

1/5 Stars
I begrudge giving even a single star! Sales are a joke! The head honcho struts around like she's Kim Kardashian and she is far far far from that! If she spent less time focusing on her fake hair and fake tan and actually focus on the market she may improve! They under valued my property by 100k armatures! Whenever you call these people you get put through to either a rude recepistionist or some clueless moron in the sales team! STAY CLEAR FROM THIS COMPANY THERE A JOKE!!!!... Read more
Seller
25th Aug 2016 (8 years ago)

M Monteiro

1/5 Stars
RUDE UNHELPFUL AND LITTLE GRASP OF THE ENGLISH LANGUAGE AMONG EMPLOYEES. THEIR AGENTS SHOULD UNDERSTAND THAT AN ANGRY CUSTOMER WILL HAVE THINGS TO SAY ABOUT THEIR PERFORMANCE YET THEIR AGENTS TAKE THINGS TO HEART!... Read more
8th Mar 2016 (8 years ago)

H Badamchi

1/5 Stars
The 1 star they got is even too much. We worked with their residential management side for a few years. Their accounting system is horrible, they never produce a meaningful or accurate report. They failed to collect demands, paid invoices incorrectly, and were late on their reports. They also have no clue as to what management of residential means. They do not inspect, don't carry out health and safety inspections and don't have contractors that carry out quality work. Don't bother working with them.... Read more
4th Oct 2015 (9 years ago)

M mikedoskwis

1/5 Stars
Lettings side is absolutely HORRIBLE. A friend of mine rented a flat through RIB and the agreed terms were NOT MET by the landlord and the agency. The keys to the property were not delivered on time thus he had to stay at a hotel. The landlord "gave" less then 40% of the total price of the hotel stay and then said to "not bother him again, go to the agency". At the agency the lettings Manager did NOT want to help at all and said to take the matter up with the landlord! Only after repeatedly coming back and "making a fuss" she called the landlord, he told her to get lost and so she told my friend that they can't do anything because the flat is not managed by them....what happened to common courtesy and helping YOUR CLIENTS. The contract was signed WITH RIB not with the Landlord directly thus there should be some support from the agency, There was NONE. I Highly discourage anyone from using their lettings side. Would not use their services.... Read more
Tenant
21st Nov 2014 (10 years ago)
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