D Grimm
Impressed with this company , kept me up to date as much as possible and helped push things along when needed . We had Erin running our case , very pleased
Thank you... Read more
17th Jan 2025 (22 days ago)
J garrow-fisher
We use these guys to manage our block. they do not respond to countless emails or voice mails. Avoid if you can.... Read more
12th Dec 2024 (8 weeks ago)
E H
Absolutly horrible service. No heating because boilers being replaced. They knew the boliers need replacing last year already and instead of planning corectly and doing it in spring/summer months they started in September. Managing agent is not responsive at all and when spoken on the phone - extreemly rude. Contacted partner and had better response. Now , 11th of November still no heating on and only warmish water. And since 2 or 3 years (I don't rememebr now) we pay 500£ a month in service charges for 2 bedroom flat. No amenitis - just lift. No concierge service, no garage or parking, no gym or garden. After one year of asking I recived paperwork for the payments and recipts so I am going through them. But still can't understand what I am paying for such a high amount.... Read more
Tenant
11th Nov 2024 (13 weeks ago)
I Abbott
Marcus was really helpful when I needed to get access to the building's garage and the key wasn't working. Went out of his way to resolve the issue quickly.... Read more
25th Sep 2024 (19 weeks ago)
R Shayler
I was a bit dubious to use another managing agent to look after my rental property after a very bad previous experience.
But Tracey was incredible from the Graves Son & Pilcher team.
She was amazing in every aspect.
Constantly going above and beyond to ensure both my tenants were happy and that I was kept across all problems and correspondence.
I really could not recommend her enough. Always prompt with communication and remained professional and friendly at all times.
Thank you Tracey and the rest of the GSP team!... Read more
Landlord
20th Sep 2024 (20 weeks ago)
J Tatham
I recently worked with James haywood and Erin Mann to rent multiple commercial properties, and I couldn't be more pleased. They were prompt, professional, and efficient, making the entire process seamless. Their dedication and attention to detail ensured everything was handled smoothly. Highly recommend their services and the agency graves son and pilcher!... Read more
Landlord
6th Jun 2024 (8 mo. ago)
C Weston
Our agent Erin has been amazing. Always helped us whenever we needed it & made the process a lot easier. A great asset to your team... Read more
10th May 2024 (8 mo. ago)
B Lewes

GSP took over the block management of the block of 3 flats in lewes - one of which I own.
Since they have taken over, a simple issue of flickering communal lights has not been sorted - I have been passed pillar to post of different people who reply once and then never again. The issue was reported on 23rd January and still isn’t sorted. It could be sorted within a couple hours max if they sent someone out or replied to emails.
I put in a formal complaint and as part of their complaints procedure, you are promised a response within 15 working days. Today marks 20 working days with no response..
I have also requested 3 times in writing for a copy of the insurance document - needless to say this has been ignored too.
**adding since your reply**. You sent an electrician round twice - one time he said the rain caused it. The second he said pigeon netting caused it. You have just emailed me to close my complaint (without investigation) and to say that the light is meant to be on all the time. (It’s not - it’s never been on all the time in the 3 years I’ve owned the property). Your response also did NOT confirm a follow up visit - another lie.... Read more
Landlord
9th May 2024 (8 mo. ago)
L Vitorino
Poor service!! Do not recommend!!... Read more
18th Apr 2024 (9 mo. ago)
D Mills
Jenni was just brilliant, great communicator, very polite and keep me in the loop all the time.... Read more
4th Apr 2024 (10 mo. ago)
S Ellison
Jenni was super helpful and efficient in providing a leasehold extension valuation report that we needed, would highly recommend.... Read more
29th Feb 2024 (11 mo. ago)
M Ayalde

Our experience with Graves Son and Pilcher, particularly with Tracey as our agent, has been nothing short of exceptional throughout our 2 years and 2 months of tenancy. From the moment we first engaged with them, we were impressed by their professionalism, attention to detail, and genuine care for their clients.
Tracey, in particular, stood out with her outstanding communication skills. She was always prompt in responding to our queries, consistently getting back to us within 24 hours, which made the entire renting process smooth and stress-free. Her willingness to go above and beyond to assist us truly made a significant difference.
One of the aspects that truly impressed us was their efficiency in resolving any issues that arose during our tenancy. Whenever we encountered any problems or needed maintenance assistance, Graves Son and Pilcher acted swiftly, ensuring that everything was sorted out in less than 48 hours. This level of responsiveness and dedication to customer satisfaction is truly commendable.
Overall, our experience with Graves Son and Pilcher has been nothing short of excellent. They have set the standard for what a lettings agency should strive to achieve – professionalism, reliability, and outstanding customer service. We are grateful for the wonderful support we received throughout our tenancy, and we highly recommend them to anyone in search of a trustworthy and reliable lettings agency.
Thank you, Tracey, and the entire team, for making our renting experience truly enjoyable.... Read more
Tenant
12th Feb 2024 (11 mo. ago)
Z Watts
As a potential buyer of a property in Hove - I found out that Graves Son & Pilcher were the property managers and rang Samantha Jay-Kelly to ask questions about it. She called back quickly and was really helpful with information and contacts for the building. Much appreciated!... Read more
Buyer
14th Nov 2023 (1 year ago)
C S
Completely mismanaged a downed boiler system for many months over winter. They offer a terrible service in which they will attempt to cause you as much harm as they can in order for you to bend to their insidious will of extorting money from people they think won’t know better or are unaware of their rights. They take pleasure in arguing and playing games, my guess because they’re so pathetic in their own lives it’s the only source of amusement and power they will get close to. Avoid them at all costs.... Read more
31st Jul 2023 (1 year ago)
A Alqayem

Subject: Urgent attention required for stinking smell in corridor
Dear Sir /Madam
I hope this letter finds you well. I am writing to bring to your attention an issue that requires immediate attention and action—a stinking, horrible smell in the corridor leading to my flat. This smell has persisted for an extended period and poses a significant hazard to our health and quality of life.
As a resident in Bedford Tower I have noticed a foul odor emanating from the corridor outside my flat on a daily basis. The smell is undoubtedly nauseating, causing increased discomfort and inconvenience to not only myself but also other residents in the building. It is imperative that this issue is addressed promptly to ensure the well-being and satisfaction of all tenants.
Considering the potential health risks associated with foul odors, such as respiratory issues and allergies, it is crucial that immediate action is taken to identify the source of the odor and rectify the situation. I kindly request your agency to promptly investigate the matter and take appropriate measures to eliminate the unpleasant smell.
I suggest the following steps to resolve the issue efficiently:
1. Conduct a thorough examination of the corridor and surrounding areas to identify the source of the odor.
2. Contact the necessary professionals or specialists in odor elimination to assess and mitigate the problem effectively.
3. Implement regular maintenance and cleaning procedures to prevent the recurrence of the unpleasant smell.
4. Communicate with residents about the actions taken to address the issue and provide updates on the progress made.
I understand that maintaining the overall cleanliness and livability of the building is a priority for your agency. It is my sincere hope that this matter will be treated with the utmost urgency and resolved promptly to create a healthier and more comfortable environment for all residents.
I kindly request that you acknowledge receipt of this letter and keep me informed of the actions being taken to address the issue. I am available at the contact information provided above should you require any additional information or need to discuss this matter further.
Thank you for your attention to this urgent matter. I trust in your professionalism and commitment to ensuring the well-being of all residents within the building.... Read more
Tenant
23rd Jul 2023 (1 year ago)
C Arslan
They are our real estate agency for 2 years and we are happy with their building management, connection, etc.... Read more
11th Jul 2023 (1 year ago)
S Tilbury
I would like to thank GS&P and Samantha-Jay Kelly in particular for the excellent service in resolving issues we have had with roof leaks and our soil pipe in our loft at our block in Haywards Heath. The matter was resolved virtually overnight by using an excellent specialist company. We could not ask for a better or more rapid service, so our thanks to Samantha-Jay and her company.... Read more
20th Sep 2022 (2 years ago)
L Kay
Some of there staff need a change of career... Read more
4th Jun 2022 (2 years ago)
M Daniel
I have found these people to be utterly useless. They have the myopic, short-term, objective, of profit maximisation. I asked them to do some minor repairs on the outside of the property (leasehold). They are legally responsible for this work. I gave up waiting and did it myself. People without principles.... Read more
Landlord
21st Apr 2022 (2 years ago)
T Abendanon
I have lived in a flat managed by Graves Son & Pilcher for a little over a year and it has been a happily refreshing experience after renting with other agencies in Brighton and Hove for over 10 years. The property management team (especially Tracey) are professional, polite and very helpful. They respond quickly to any issues and many of the maintenance matters we have raised have been responded to and resolved on the same day. Incredible! They use professional, reliable and friendly service people and all communication is timely and courteous. It’s honestly a rare pleasure to be treated to this level of respect and competence as a renter in this city and I would absolutely not hesitate to recommend Graves Son & Pilcher’s services to any other renter.... Read more
Tenant
13th Apr 2022 (2 years ago)
S Hawthorn
The vulnerable residents of portslade and mile oak are in a devastating situation caused by this company. It is clear that the health of these residents are being put at risk due to the inactivity of GS&P... Read more
7th Dec 2021 (3 years ago)
R Flint
Very good... Read more
19th Jul 2021 (3 years ago)
D Jennings
Very helpfull... Read more
11th May 2021 (3 years ago)
Suzi
I have been renting with Graves for a few years now and they are the best out there in Brighton and Hove. I have rented with a few companies before and have not had the same kind of service. Tracey Groves and Matthew are amazing and they are aways on hand for any problems or help that you need. Their response time is so fast to fix any issues that arise and the relationship that has been built with them would mean I wouldn't want to rent with anyone else. They really are true professionals and have helped me a lot on my property journey. Totally rate them.... Read more
Tenant
13th Jan 2021 (4 years ago)
M Como
I have been renting for over 15 years and lived in many different places in that time (with many different agents) - Graves Son & Pilcher are very quick with responses, efficient, reliable and friendly.
I appreciate how empathetic and respectful they and especially my agent Tracey is. I certainly find them to be the best agent I ever had in Brighton & Hove.... Read more
Tenant
12th Jan 2021 (4 years ago)
C Lamb
I would 100% recommend Graves Son & Pilcher... I have been speaking with Tracey and she has been extremely helpful and friendly from the start of my tenancy. All issues that I have had, even through lockdown, have been dealt with quickly and efficiently and I am very grateful for the service they have provided me.... Read more
Tenant
11th Jan 2021 (4 years ago)
P Hove
Great service... Read more
23rd Dec 2020 (4 years ago)
E Lewis
Having rented in the Brighton and Hove area, for in excess of 10 years, myself and my partner were both very much under the impression that, the agents were not at all bothered about their tenants, nor how the landlords treat their tenants.
This could not be further from how Graves Son & Pilcher go about business.
The professionalism of their staff, the responsiveness to queries and issues and the approach to supporting rental tenants is like no other agent. Truly the best agents in the Brighton & Hove area. We have felt listened to and supported with any issues (none through fault of Graves Son and Pilcher). Communication has always been prompt and efficient.
Thank you very much GSP, we can’t recommend you enough :)... Read more
Tenant
7th Dec 2020 (4 years ago)
nicktopus
I have rented a flat from Graves for 7 years now in Hove. They have always treated me with respect which as a long standing renter I have not experienced very often elsewhere. Rent rises have been infrequent and reasonable with good communication. They have agreed to make improvements to my flat as well as being responsive to repair requests.
Easily the best agent I've let from.
Nick... Read more
Tenant
12th Aug 2020 (4 years ago)
H johnston
Have been an approved contractor for the passed 3 years and have found working with Matthew Reeve and the others in the property management division, all very professional and divisive from advising of a problem, accepting quotation generally takes less than 24 hours, very, very efficient – as is the accounts dept.
Keep it going Guys and Girls
RV Garage Doors... Read more
3rd Dec 2019 (5 years ago)
R Li
GSP is the service manager for my flat, they provide very good services and goes out of their way to help me to solve an issue with freeholder. A very big thanks especially to Matthew.... Read more
Landlord
3rd Dec 2019 (5 years ago)
B Contract
We have a great working relationship with Graves Son and Pilcher and have always found them to be a friendly and professional company.... Read more
3rd Dec 2019 (5 years ago)
M Lybacki
Great and friendly team to work with
Highly recommended !... Read more
2nd Dec 2019 (5 years ago)
J Martinez
They charging landlords annually thousands and thousands and landlords what they het NOTHING, poor service from week company.... Read more
Landlord
25th Nov 2019 (5 years ago)
T B
This place running by people with very negative mind, very rude staff specifically older lady. ????????... Read more
24th Nov 2019 (5 years ago)
J sumerest
The experience with this office with the most horrific experience I’ve ever had! I’ve bought and sold numerous properties. Have never encountered an organization so ruthless with no regard to humility! I... Read more
16th Jul 2019 (5 years ago)
B Belisario

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I am currently on the market with this company and now experiencing problems with them. Our property had been valued previous to contacting them but not on the market. We were looking for a quick sale obviously at a fair price but willing to take a drop in exchange for the quick sale. We talked through and showed the valuation which we had and they agreed was accurate and achievable but in order to get most interest advertise the property considerably lower to attract most potential viewers (as this they stated was their tried and tested method.) The problem we now have is we explained to them the lowest price we could afford to sell our property for (£12,000 lower than the valuation report) but the offers we are receiving are around the price they have it advertised (£25,000 lower than the valuation report) viewers are expressing things like - 'Wow we thought there was some thing major wrong with it being marketed so cheap' etc but they are obviously only able to place offers in the region they can afford i.e. savings or mortgaged offered. These offers are not hitting out minimum and yet Express are advising us to take each one as our property has been over valued. Yet they agreed with the valuation!!! Also with the useful tool of the Internet I have been able to track my area and see properties both marketed and selling for the prices we were looking to achieve. I believe this firm to be mainly interested in hitting sales targets and not achieving what is best for the people using the service as even purchasers are being misled by the low marketing price. I would love to be able to sell my property so cheap and give someone a real bargain and foot on the property ladder unfortunately unable to do so. I feel so let down by this company and stuck with them for a 12-week sole agency term before I can do anything about it. I would not recommend them at all; they state high street estate agents over value property in order to get your custom, well guess what so do they as they sat in our house and agreed it was all achievable and within days!... Read more
Seller
16th Jul 2019 (5 years ago)
A ch
We are very happy with all the agency staff. Very friendly. Always there when we needed something. Basically the best agency we had since I'm in England. 100% recomended... Read more
27th Jun 2019 (5 years ago)
P Smale
Worked for them as a contractor for many years.
Very fair and extremely professional.... Read more
13th Jun 2019 (5 years ago)
K Atwell
A really fantastic, friendly and efficient letting agents! They were incredibly helpful when I needed to move quickly from my previous property and have continued to be brilliant ever since. After reporting some issues in my bathroom, they had a plumber contact me that very day and sorted the issue very quickly. I would highly recommend them to anyone :)... Read more
Tenant
18th Apr 2019 (5 years ago)
M Creasey
As a contractor who has now worked for Graves, Son and Pilcher for over ten years I would say they are the most professional property agent I deal with in the Brighton area. Staff are always helpful and professional and the accounting department always pay me correctly and on time! (unlike several others..)
I would have no hesitation in recommending this company to any potential landlord.... Read more
10th Apr 2019 (5 years ago)
D Phillips
Always very easy to deal with and very professional. Any maintenance issues are promptly dealt with, great service all round... Read more
4th Apr 2019 (5 years ago)
P Sexton
We are a commercial cleaning company, PGS Property Services Ltd, and have been contracted to Graves Son & Pilcher for some years, all the staff are very friendly and efficient and the accounts dept is very prompt in paying our invoices, our main points of contact are Anna, David, Barney, Matthew and on the sales side Andy & Jan, a really professional group, as are no doubt all the staff at GSP! We are very pleased to work with them all.... Read more
1st Apr 2019 (5 years ago)
M Rajguru
I highly recommend Graves, Son and Pilcher. I have been renting via this agency for a number of years - friendly and considerate staff. The properties have also been very very good.... Read more
Tenant
1st Apr 2019 (5 years ago)
A Hall
Serena and the GSP team manage the administration for, and attend Management Meetings of our Residents Association, in a very efficient, friendly and supportive way. Always helpful so we are very happy here.... Read more
29th Mar 2019 (5 years ago)
Neal9988
Very good letting agent.
If ever a problem always get a quick response and problems are resolved in a timely manner.... Read more
Landlord
28th Mar 2019 (5 years ago)
N john
GSP have been supporting us at Hove Manor for many years. We have always found them to be outstanding - helpful, efficient and friendly. The team members that support us have changed on occasion but the level of service does not diminish. Right now we are being looked after by Samantha and Serena and we would recommend them, and GSP, unreservedly to anyone looking for help managing their property.... Read more
Landlord
27th Mar 2019 (5 years ago)
P Raymond
Always extremely helpful - Debi always a great help with any questions we have.... Read more
27th Mar 2019 (5 years ago)
B Mack
I've known Anna Patton, on a professional level, for many years. She managed a property I used to live in. I can honestly say, what a lovely lady to do business with, very thorough and quick to respond to any issues that arose over the years. The staff at GSP, that I have ever had dealings with, have been very good, but Anna has been consistent, fair and very efficient.... Read more
Tenant
22nd Mar 2019 (5 years ago)
S Palmer
I have been dealing with Anna Patton at graves son and pilcher for 11 years now. The attention to detail as regards to property management is impeccable. Any issues are dealt with punctually and with a smile! Many thanks to you Anna!... Read more
20th Mar 2019 (5 years ago)
T Francis
Hi.. I have rented my one bedroom flat for over 15yrs.
I have found Graves Son & Pilcher, to be a great agent for the tenant, at the same time being fair to the landlord.
No complaints to date. Regards Tony Francis... Read more
Landlord
19th Mar 2019 (5 years ago)
O Ltd
We are a specialist Lightning Protection company in East Sussex and have been working on Graves Son & Pilcher properties for the last few years, providing lightning protection maintenance and installations. We have found them excellent to work with and have found the accounts department very efficient with payments for work we have carried out. We would highly recommend them as a company... Read more
16th Mar 2019 (5 years ago)
D Lee-Falcon
CPS Decorating & Building Ltd are happy to endorse GSP. We work for many Letting and Managing agents and can truthfully say these are one of the top companies to maintain their properties to a high standard.... Read more
15th Mar 2019 (5 years ago)
A Williams
We have dealt with Matt Plows at GS&P. He has been helpful and gets things done quickly.... Read more
14th Mar 2019 (5 years ago)
J cannell
We are a maintenance contractor for GSP. Very happy to say they are easy to work with when discussing projects and always pay their invoices promptly.... Read more
13th Mar 2019 (5 years ago)
T ivanov
My name is Todor Ivanov. I’m the Owner of Edelweiss Gardening and for me is a pleasure to work with the very professional and friendly team at Graves Son & Pilcher! Highly recommend them! So helpful people Sam, Serena, Debi, Laura, Kerry, Melanie, ... Thank you ????... Read more
12th Mar 2019 (5 years ago)
M Chevalier
I have dealt with GSP regarding properties in the past and present.
My conclusions are very positive. They do communicate extremely well and endeavour to resolve issues extremely quickly. Very friendly and a great team to work with on the Property Management side.... Read more
12th Mar 2019 (5 years ago)
S u

Having been a commercial client of Graves Son & Pilcher for over 13 years now, I cannot recommend this company enough.
Graves Son & Pilcher is one of the most professional companies I have ever come across.
Established for an extremely long time, the level of skill and experience of every single member of staff is just outstanding.
From the first time of dealing with GSP in 2005, I instantly knew how experienced and trustworthy every individual at this company is. Everyone is so helpful.
On a professional level, everyone is highly skilled and experienced - and consistent at all times.
Things are being dealt with swiftly, professionally and accurately at every point.
I fully trust all the team and have great respect for the vast knowledge.
On a personal level, the whole team at Graves Son & Pilcher consists of absolutely wonderful people.
Everyone has real knowledge and is caring, very kind and just really lovely.
Even in the most professional instances, a wonderful conversation can be had and it is always such a positive experience.
All in all: a rare combination.
I hope for my relationship with GSP to continue for many more years to come and will always turn to this company first, if there are other future projects my end.
A special thank you to Mr Owen and many heartfelt thank you's to the whole team at Graves Son & Pilcher.
I feel grateful to have come across this super professional company, in every aspect.
If you are serious about whatever commercial or residential property project you may have planned, you simply must go to Graves Son & Pilcher.
Sandra Ullrich, Aesthetica Hove... Read more
12th Mar 2019 (5 years ago)
H Joyce
Great Agent who take great care of their customers.... Read more
11th Mar 2019 (5 years ago)
P SOFTWASHING
We are one of the cleaning companies who serve Graves Son & Pilcher and we have always been extremely happy with thier attitude towards us . They always pay us promptly and will always recommend them to our landlord clients.... Read more
11th Mar 2019 (5 years ago)
B Wells
Pyrotec Fire Protection Ltd have always been proud of the great working relationship we have with GS&P.... Read more
11th Mar 2019 (5 years ago)
S Sims
I've rented property through graves son & Pilcher for over 3 years and my property manager is Anna Patton..
They have looked after me when problems have occurred and Anna in particular has always been friendly, approachable and very efficient in her dealings with me, which makes life so much easier. I would recommend renting through this company to anyone.... Read more
Tenant
8th Mar 2019 (5 years ago)