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  1. Home
  2. Homesure Property - Prescot
Homesure Property - Prescot Logo

Homesure Property - Prescot

Opens tomorrow at 9:00am
16 Leyland Street,Prescot, L34 5QP
Homesure Property - Prescot hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Homesure Property - Prescot does have 19 reviews, with an average score of 4.2/5 If you're looking to sell in Prescot, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Belvoir - Liverpool (Prescot) and Brooks Estate & Lettings Agent. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 10:00am - 4:00pm
  • Sunday Closed
View all details

Homesure Property - Prescot Reviews (19)

Have you used this agent?
  1. 79% 5/5 Stars
    79%
  2. 0% 4/5 Stars
    0%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 21% 1/5 Stars
    21%

Niall

1/5 Stars
I recently had an unsatisfactory experience with Homesure, particularly with an individual named Rosanagh. Despite reporting a minor leak in the bedroom nearly a year ago, it was not addressed, leading to significant damage, as evidenced by the attached images. This neglect compelled me to terminate my tenancy shortly after Christmas. Due to a misunderstanding, the keys were returned late, which I promptly communicated to Homesure. However, in a recent conversation, Rosanagh informed me that I would be responsible for additional charges. When I attempted to discuss the ongoing issues and their failure to repair the leak, she responded unprofessionally and abruptly ended the call. This experience highlights a severe lack of professionalism and customer service at Homesure, and I cannot recommend their services. Staff training and a commitment to tenant safety are urgently needed. Update to response below: Firstly, I must express my disappointment at the characterization of my interactions with your staff. Any perceived rudeness or aggression was a direct result of the frustration and distress caused by Homesure’s prolonged inaction regarding the severe leak in my former residence and the rude and unprofessional behaviour of your staff. It is regrettable that my emotional response to this ongoing issue was perceived as offensive. Regarding the return of the keys, there was indeed a miscommunication. However, it’s important to note that the keys were returned to the property, albeit not directly to your office. While I understand the procedural requirements, the assertion that my tenancy only legally ended upon your discovery of the keys overlooks my attempt to resolve the situation promptly and in good faith. Your response emphasizes the rights and responsibilities of tenants, yet it seems to overlook the landlord’s and agency’s obligations to maintain the property and address urgent repairs in a timely manner. The significant distress and inconvenience caused by the unaddressed leak, which ultimately made the property uninhabitable, seems to be omitted from your account. In light of these circumstances, I find it unreasonable and unfair to be held liable for additional rent due to the key return misunderstanding, especially considering the overarching issue of the property’s disrepair which necessitated my departure. I urge Homesure to reconsider its stance and acknowledge the broader context of this situation. A more balanced and fair resolution would reflect better on your company’s commitment to tenant welfare and service quality. Finally, I wish to address the matter of staff behavior, particularly that of Rosanagh. It’s essential to maintain professional decorum, especially in situations where clients are distressed. While I understand and respect the necessity of policies protecting staff from abusive behavior, it’s equally important for customer service representatives to handle situations with empathy and patience, it is very confusing to hear that simply asking Rosanagh to allow me to finish without being interrupted is something you and your company would consider abusive and aggressive. My experience with Rosanagh was far from satisfactory. Her approach was confrontational and dismissive, exacerbating an already stressful situation. Being met with impatience and a lack of understanding when attempting to discuss a serious concern is not only unprofessional but also dismissive of the real impact these issues have on tenants’ lives. Professionalism is not merely about following procedure; it’s about how those procedures are implemented. A tenant raising concerns, especially regarding issues as serious as property disrepair, should be treated with respect and understanding. The manner in which Rosanagh handled our conversation did not reflect the standard of service one would expect from a reputable company. I hope this feedback is taken constructively. Recognizing and addressing these issues can significantly improve the client experience and the reputation of Homesure.... Read more
5th Jan 2024 (15 weeks ago)

N (atlas)

1/5 Stars
I recently had an unsatisfactory experience with Homesure, particularly with an individual named Rosanagh. Despite reporting a minor leak in the bedroom nearly a year ago, it was not addressed, leading to significant damage, as evidenced by the attached images. This neglect compelled me to terminate my tenancy shortly after Christmas. Due to a misunderstanding, the keys were returned late, which I promptly communicated to Homesure. However, in a recent conversation, Rosanagh informed me that I would be responsible for additional charges. When I attempted to discuss the ongoing issues and their failure to repair the leak, she responded unprofessionally and abruptly ended the call. This experience highlights a severe lack of professionalism and customer service at Homesure, and I cannot recommend their services. Staff training and a commitment to tenant safety are urgently needed. Update to Homesure response below: Firstly, I must express my disappointment at the characterization of my interactions with your staff. Any perceived rudeness or aggression was a direct result of the frustration and distress caused by Homesure’s prolonged inaction regarding the severe leak in my former residence and the rude and unprofessional behaviour of your staff. It is regrettable that my emotional response to this ongoing issue was perceived as offensive. Regarding the return of the keys, there was indeed a miscommunication. However, it’s important to note that the keys were returned to the property, albeit not directly to your office. While I understand the procedural requirements, the assertion that my tenancy only legally ended upon your discovery of the keys overlooks my attempt to resolve the situation promptly and in good faith. Your response emphasizes the rights and responsibilities of tenants, yet it seems to overlook the landlord’s and agency’s obligations to maintain the property and address urgent repairs in a timely manner. The significant distress and inconvenience caused by the unaddressed leak, which ultimately made the property uninhabitable, seems to be omitted from your account. In light of these circumstances, I find it unreasonable and unfair to be held liable for additional rent due to the key return misunderstanding, especially considering the overarching issue of the property’s disrepair which necessitated my departure. I urge Homesure to reconsider its stance and acknowledge the broader context of this situation. A more balanced and fair resolution would reflect better on your company’s commitment to tenant welfare and service quality. Finally, I wish to address the matter of staff behavior, particularly that of Rosanagh. It’s essential to maintain professional decorum, especially in situations where clients are distressed. While I understand and respect the necessity of policies protecting staff from abusive behavior, it’s equally important for customer service representatives to handle situations with empathy and patience, it is very confusing to hear that simply asking Rosanagh to allow me to finish without being interrupted is something you and your company would consider abusive and aggressive. My experience with Rosanagh was far from satisfactory. Her approach was confrontational and dismissive, exacerbating an already stressful situation. Being met with impatience and a lack of understanding when attempting to discuss a serious concern is not only unprofessional but also dismissive of the real impact these issues have on tenants’ lives. Professionalism is not merely about following procedure; it’s about how those procedures are implemented. A tenant raising concerns, especially regarding issues as serious as property disrepair, should be treated with respect and understanding. The manner in which Rosanagh handled our conversation did not reflect the standard of service one would expect from a reputable company. I hope this feedback is taken constructively. Recognizing and addressing these issues can significantly improve the client experience and the reputation of Homesure.... Read more
5th Jan 2024 (15 weeks ago)

G Sandy

5/5 Stars
Used for let only services. The whole team have been very professional and efficient from day one. Would highly recommend.... Read more
22nd Aug 2023 (7 mo. ago)

Julie

1/5 Stars
Avoid needed repairs doing on a property managed by them waited a while bad customer service from a young girl with dark hair... Read more
10th May 2023 (11 mo. ago)

L Gray

5/5 Stars
Amy is an excellent agent. She would regularly keep me up to date, was well informed, very personable, professional and knowledgeable in her field. She was proactive in following up any issues and reassured me whenever I had queries/concerns about the sale and purchase of my new home. She knew this was stressful and put my mind at ease many times. I am so happy both transactions were in Amy’s very capable hands. I wouldn't hesitate to recommend anyone to sell their house through Homesure and if your looking to buy I’d say your in the best hands with Amy and the homesure team. Thank you... Read more
27th Jan 2023 (1 year ago)

Anonymous Homeseller

5/5 Stars
Excellent service from start to finish, kept fully informed and updated at every stage.... Read more
25th Aug 2022 (1 year ago)

C Avery

5/5 Stars
So helpful with all aspects of the sale. Stress free thank you... Read more
1st Aug 2022 (1 year ago)

I Ropot

1/5 Stars
I had bad experience with this agency. Went for a viewing and all good, the estate agent told me he will call me next day to ask me about the house and he will give me details about an offer. Next day, no call from him. I call the agency and I asked them about the property and they said its sold. After, when I told them who I am they asked me if I want to give an offer for the property. Liars!... Read more
29th Nov 2021 (2 years ago)

P Jackson

5/5 Stars
I would just like to say thanks to homesure for making my move relaxing the team have been great always putting me in the picture with what's going on and now I've finally got my purchase and the house i want ????... Read more
24th Nov 2021 (2 years ago)

D Lewis

5/5 Stars
As the buyer of a property, I had little choice but to put my trust in Homesure throughout the completion of my house purchase and I can honestly say that if i’d known about them earlier, I could have sold my own property through them. It was a pleasure to deal with all the staff throughout. Skilled, knowledgable and experienced in their profession, our completion breezed through with barely a hiccup along the way and lots of support when there was. Personal thanks to Dave, Alex and Callum who kept me updated and guided throughout.... Read more
7th Jul 2021 (2 years ago)

M ALI

5/5 Stars
Great costumer service... Read more
29th Apr 2021 (2 years ago)

F Harrison

5/5 Stars
To say that Homesure go above and beyond would be an understatement. Moving house during a pandemic has been one of the most stressful processes we have ever been through as a family but throughout the duration of the move, Homesure Prescot; Dave, Alex and Callum - where there for us morning, noon and night. A truly personal and professional service from start to finish, constantly reassuring and driving everything forward. Would never move with anyone else. Couldn't speak more highly of them. The last touch of a moving in box full of goodies was the icing on the cake. Thank you all so much for helping us move into our dream home!!... Read more
3rd Feb 2021 (3 years ago)

L Dinnell

5/5 Stars
We would definitely recommend this team, basically you always get what you pay for and this company is competitive in pricing but they do go the extra mile. Dave the manager is straight and clear and always honours his promises. Alex the senior property consultant has always been in contact with us and on the case. We operated in very challenging times and encountered a number of hiccups but the guys were always working well with partners Rowlinson's solicitors behind the scenes to smooth the path. We would definitely use these again. We have moved house a few times and I would definitely say that you get more personal care with Homesure than many of the bigger names . Well done team and thankyou... Read more
20th Jan 2021 (3 years ago)

P Chisnall

5/5 Stars
From the outset, selling a property during 2020 wasn’t really going to be straightforward. Through professional and determination the Homesure team managed to successfully arrange safe viewings and have been reactive and responsive during the whole process. I cannot praise them enough and wouldn’t hesitate to use them again or recommend them to anyone who has a property to sell... Read more
11th Dec 2020 (3 years ago)

V Connor

5/5 Stars
I have just sold my house with homesure and they were brilliant from day 1. Unlikely some of the other estate agents I approached the team at homesure contacted me quickly and were very professional and helpful. Throughout the process of selling our house they kept in constant contact with help and advice. We sold out house very quickly but had yet to find out house to buy which the team tried to help with at every stage. We would highly recommend the team at homesure for selling or buying with.... Read more
25th Nov 2020 (3 years ago)

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  • Belvoir - Liverpool (Prescot) Logo
    Belvoir - Liverpool (Prescot) 0.03 mi away
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